Freshdesk status updated

Freshdesk down? Check current status and outages

Check if Freshdesk is down, official outages, user-reported issues, and outages map.

Is Freshdesk down right now?

Freshdesk is working normally

IsDown checked Freshdesk status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Freshdesk status data from official sources and user reports.

Freshdesk not working for you?

Freshdesk service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Freshdesk Outage Map

View Freshdesk Reports Map

Looking to track Freshdesk & all your external dependencies downtime and outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
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User reports for Freshdesk

See what users are saying about Freshdesk issues that impacted them and how they are affected by the outage.

  • 500 Internal Server Error cloudflare.

  • Phone numbers not working.

    FRESHCALLER

  • Oscar - Freshdesk keeps loading forever. Blank white page.

  • DJ - ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN .

  • jeremie - i cant log in., if am logged in its taking too slow ti operate. .

  • ben - emails coming in slow on three separate systems.

  • Lee - Not able to access freshdesk.

  • Hector - Not able to pull up the phone, not able to make calls..

  • Alex - All calls are diverting to voicemail despite agents being online and available. .

    FRESHCALLER

  • Bob - Calls disconnecting or silent..

    FRESHCALLER

Freshdesk outages and downtime history

IsDown has tracked 111 incidents since started monitoring Freshdesk status in March 2023. We collect data from 5420+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Freshdesk outages and also issues that we're started by a spike in crowdsource reports.

Minor about 2 hours
Performance Degradation due to Third-Party Service
Jan 15, 2026 at 05:34 AM
Minor 4 minutes
TEST Staging Outage
Jan 12, 2026 at 10:00 AM
Minor about 9 hours
Performance Degradation due to Third-Party Service
Jan 06, 2026 at 08:35 AM
Minor about 1 hour
Email Ticket Creation Delays
Jan 05, 2026 at 10:20 AM
Minor about 1 hour
Delay in Ticket Creations via Email
Jan 05, 2026 at 05:28 AM
Minor about 14 hours
Performance Degradation due to third party service
Dec 19, 2025 at 10:59 AM
Minor about 2 hours
Performance Degradation due to third party service
Dec 19, 2025 at 06:40 AM
Minor 16 minutes
Performance Degradation due to third party service
Dec 05, 2025 at 04:19 AM
Minor about 1 hour
Issue with Agent Portal
Nov 29, 2025 at 07:08 AM
Minor about 2 hours
Performance Degradation due to third party service
Nov 18, 2025 at 08:09 AM
Sign up to check more outage history

Be the first to know when Freshdesk goes down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

Users who monitor Freshdesk status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with Freshdesk. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

AWS

AWS

OK
Microsoft 365

Microsoft 365

OK
Google Workspace

Google Workspace

OK
Salesforce

Salesforce

MINOR
Zoom

Zoom

OK
Zendesk

Zendesk

OK
Slack

Slack

OK
Jira Software

Jira Software

OK
Google Cloud

Google Cloud

OK
Microsoft Azure

Microsoft Azure

OK
Adobe

Adobe

OK
GitHub

GitHub

OK
Cloudflare

Cloudflare

MINOR
HubSpot

HubSpot

OK
Figma

Figma

OK
View all services Start Monitoring Your Dependencies

Managing all these cloud dependencies?

Discover how to monitor multiple vendors in one dashboard and avoid monitoring chaos.

How to monitor the status of Freshdesk and all your dependencies?

IsDown is a status page aggregator that monitors if Freshdesk and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Freshdesk, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Freshdesk?

IsDown monitors Freshdesk health in almost real-time

Every few minutes we go to the status page of Freshdesk (and 5,420+ other services) and check if they are experiencing issues. We collect the status and outage information of Freshdesk's 61 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Freshdesk, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Freshdesk and other services.

One status page to monitor all your external dependencies

What you get when monitoring Freshdesk with IsDown

Track Freshdesk incidents and downtimes by severity

IsDown checks Freshdesk official status page for major/minor outages or downtimes. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Freshdesk outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Freshdesk

Freshdesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Freshdesk outages and downtimes

IsDown collects all information from the outages published in Freshdesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the Freshdesk outages that impact your business

IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Freshdesk but also 5,420 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Freshdesk and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

Start Monitoring for Free
Monitor Freshdesk and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Freshdesk or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Freshdesk and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Freshdesk or other services

Send outage information from Freshdesk and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Freshdesk and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Freshdesk and other services to your tools

Share Freshdesk status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Freshdesk down?'

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Share Freshdesk status in your status page

Freshdesk Downdetector vs IsDown

Need similar to Downdetector Freshdesk alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Freshdesk outages, IsDown monitors Freshdesk's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Freshdesk status page monitoring with real-time incident details.
Monitor 5,420+ services including Freshdesk in a single dashboard.
Instant Freshdesk outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Freshdesk official status and user-reported issues.
Maintenance feed for Freshdesk
Granular alerts filtering by Freshdesk components and regions.
Start Monitoring Freshdesk with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is Freshdesk down today?

Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Freshdesk status?

Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Freshdesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Freshdesk down today or just slow?

Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Freshdesk outages detected?

IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Freshdesk having an outage right now?

Freshdesk last outage was on January 15, 2026 with the title "Performance Degradation due to Third-Party Service"

How to check if Freshdesk is down?

Why use IsDown to monitor Freshdesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Freshdesk?

IsDown and DownDetector help users determine if Freshdesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Freshdesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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