Check if Freshdesk is down, recent outages, user-reported issues, and outages map.
Freshdesk is working normally
Last checked from Freshdesk's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 94 incidents since started monitoring Freshdesk status in March 2023. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
about 5 hours ago · lasted about 2 hours
We are currently experiencing an issue with our third-party service provider that is affecting our ability to create tickets. We are actively working with the provider to resolve the issue and will share further updates as they become available.
21 days ago · lasted about 1 hour
Customers may experience difficulties accessing certain pages in Freshdesk, such as the dashboard and custom filters. Our engineering team is actively working to resolve the issue at the earliest, and we will keep you informed with updates.
21 days ago · lasted about 1 hour
Customers would experience issues in accessing various pages in Freshdesk, including dashboard, list view for tickets.
We've tracked and collected 94 incidents since started monitoring Freshdesk status
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Oscar
Freshdesk keeps loading forever. Blank white page
DJ
ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN
jeremie
i cant log in., if am logged in its taking too slow ti operate.
ben
emails coming in slow on three separate systems
Lee
Not able to access freshdesk
Hector
Not able to pull up the phone, not able to make calls.
Alex
All calls are diverting to voicemail despite agents being online and available.
Bob
Calls disconnecting or silent.
Stay Ahead of Freshdesk Outages
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
Services commonly monitored together with Freshdesk
Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Freshdesk last outage was on August 21, 2025 with the title "Ticket Creation Affected in Freshdesk"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Freshdesk with maximum flexibility
IsDown monitors Freshdesk for major outages. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. When Freshdesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Freshdesk status page for minor outages. A minor outage is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Freshdesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Freshdesk and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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