Is Freshdesk down? Check the current status

Freshdesk is operational

Updated

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Current Freshdesk official ongoing incidents

No incidents reported in Freshdesk's status page

IsDown pulls data from Freshdesk's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Freshdesk issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Freshdesk problems

  • O

    Oscar

    about 2 months ago

    Freshdesk keeps loading forever. Blank white page

  • D

    DJ

    3 months ago

    ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN

  • J

    jeremie

    3 months ago

    i cant log in., if am logged in its taking too slow ti operate.

  • B

    ben

    3 months ago

    emails coming in slow on three separate systems

  • L

    Lee

    5 months ago

    Not able to access freshdesk

  • H

    Hector

    7 months ago

    Not able to pull up the phone, not able to make calls.

  • A

    Alex

    9 months ago

    FRESHCALLER All calls are diverting to voicemail despite agents being online and available.

  • B

    Bob

    12 months ago

    FRESHCALLER Calls disconnecting or silent.

Freshdesk outage history

IsDown has tracked 86 incidents since started monitoring Freshdesk status in March 2023.

  • Apr 15 2025

    5 days ago · lasted 20 minutes

    We're currently experiencing delays in powering our modules due to issues with database queries. More details

  • Mar 20 2025

    about 1 month ago · lasted about 3 hours

    We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible. More details

  • Mar 19 2025

    about 1 month ago · lasted about 6 hours

    Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are se... More details

  • Mar 2023 ...
    IsDown started monitoring Freshdesk status

    We've tracked and collected 86 incidents since started monitoring Freshdesk status

Sign up and check all outage history

Monitoring 61 Freshdesk services and regions

6 incidents in 2025

Freshdesk outages in the last 30 days

Number of Incidents

1 issues

Last incident

5 days ago

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Frequently Asked Questions

Is Freshdesk down today?

Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Freshdesk status?

Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Freshdesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Freshdesk slow today?

Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Freshdesk outages detected?

IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Freshdesk outage?

Freshdesk last outage was on April 15, 2025 with the title "Partial outage affecting select Freshdesk shards"

Freshdesk not working for you? How do I know if Freshdesk is down?

How can I check Freshdesk status and outages?

Why use IsDown to monitor Freshdesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about Freshdesk status changes?

IsDown offers an easy way to monitor Freshdesk with maximum flexibility

Major Outages Notifications

IsDown monitors Freshdesk for major outages. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. When Freshdesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Freshdesk status page for minor outages. A minor outage is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Freshdesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Freshdesk and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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