Freshdesk Status. Is Freshdesk Down?

Check if Freshdesk is down, recent outages, user-reported issues, and outages map.

Is Freshdesk down right now? What's the current status?

Freshdesk is working normally

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Freshdesk service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Freshdesk status data.

Freshdesk Outage Map

View Freshdesk Outage Reports Map

Recent Freshdesk Outages and Downtime History

IsDown has tracked 94 incidents since started monitoring Freshdesk status in March 2023. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Status Incident Duration
Aug 21, 2025
02:48 PM EDT
 Minor Ticket Creation Affected in Freshdesk about 2 hours
Jul 31, 2025
11:06 AM EDT
 Minor Issues in loading Freshdesk about 1 hour
Jul 31, 2025
09:59 AM EDT
 Major Issues in loading Freshdesk about 1 hour
Jun 30, 2025
04:03 PM EDT
 Minor Issue in the autorefresh in the ticket list view about 1 hour
Jun 11, 2025
05:21 AM EDT
 Minor Issue in Analytics 44 minutes
May 26, 2025
06:37 AM EDT
 Minor Issue with SMTP and IMAP for Microsoft servers about 3 hours
May 02, 2025
01:48 AM EDT
 Minor Issues with Ticket Dashboard and Analytics Refresh about 2 hours
May 01, 2025
10:41 AM EDT
 Minor Issues with Ticket Dashboard and Analytics Refresh about 4 hours
Apr 15, 2025
02:02 AM EDT
 Minor Partial outage affecting select Freshdesk shards 20 minutes
Mar 20, 2025
11:28 AM EDT
 Minor Performance Degradation with Analytics about 3 hours
Sign up to check more outage history
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Freshdesk problems reported by users

  • Freshdesk keeps loading forever. Blank white page

  • ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN

  • i cant log in., if am logged in its taking too slow ti operate.

  • emails coming in slow on three separate systems

  • Not able to access freshdesk

  • Not able to pull up the phone, not able to make calls.

  • FRESHCALLER

    All calls are diverting to voicemail despite agents being online and available.

  • FRESHCALLER

    Calls disconnecting or silent.

Freshdesk status page - All services & components

Component Status
US EAST (NORTH VIRGINIA) OK
EU CENTRAL (FRANKFURT) OK
ASIA PACIFIC (SYDNEY) OK
ASIA PACIFIC (MUMBAI) OK

Freshdesk Related Services & Alternatives

Services commonly monitored together with Freshdesk and alternatives

AWS

AWS

OK
0 incidents in the last 30 days
Microsoft 365

Microsoft 365

OK
0 incidents in the last 30 days
Google Workspace

Google Workspace

MINOR
0 incidents in the last 30 days
Salesforce

Salesforce

MAJOR
0 incidents in the last 30 days
Zoom

Zoom

MAINTENANCE
0 incidents in the last 30 days
Zendesk

Zendesk

OK
0 incidents in the last 30 days
Slack

Slack

OK
0 incidents in the last 30 days
Jira Software

Jira Software

OK
0 incidents in the last 30 days
Google Cloud

Google Cloud

OK
0 incidents in the last 30 days
Azure

Azure

OK
0 incidents in the last 30 days
Adobe

Adobe

MINOR
0 incidents in the last 30 days
GitHub

GitHub

OK
0 incidents in the last 30 days
Cloudflare

Cloudflare

MINOR
0 incidents in the last 30 days
HubSpot

HubSpot

OK
0 incidents in the last 30 days
Figma

Figma

OK
0 incidents in the last 30 days
IsDown.app - Chrome Extension

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Customer support software that offers multi-channel ticketing, live chat, automated bots, call center capabilities, and customizable support solutions.

Monitoring Freshdesk since March 2023

Tracking 61 Freshdesk services and regions

14 incidents in 2025

Freshdesk outages in the last 28 days

September 2025
Sun
Mon
Tue
Wed
Thu
Fri
Sat
31
1
2
3
4
5
6
Sep 06, 2025
No Outages
7
Sep 07, 2025
No Outages
8
Sep 08, 2025
No Outages
9
Sep 09, 2025
No Outages
10
Sep 10, 2025
No Outages
11
Sep 11, 2025
No Outages
12
Sep 12, 2025
No Outages
13
Sep 13, 2025
No Outages
14
Sep 14, 2025
No Outages
15
Sep 15, 2025
No Outages
16
Sep 16, 2025
No Outages
17
Sep 17, 2025
No Outages
18
Sep 18, 2025
No Outages
19
Sep 19, 2025
No Outages
20
Sep 20, 2025
No Outages
21
Sep 21, 2025
No Outages
22
Sep 22, 2025
No Outages
23
Sep 23, 2025
No Outages
24
Sep 24, 2025
No Outages
25
Sep 25, 2025
No Outages
26
Sep 26, 2025
No Outages
27
Sep 27, 2025
No Outages
28
Sep 28, 2025
No Outages
29
Sep 29, 2025
No Outages
30
Sep 30, 2025
No Outages
1
Oct 01, 2025
No Outages
2
Oct 02, 2025
No Outages
3
Oct 03, 2025
No Outages
4

Number of Incidents

0 issues

Last incident

43 days ago

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Frequently Asked Questions

Is Freshdesk down today?

Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Freshdesk status?

Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Freshdesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Freshdesk down today or just slow?

Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Freshdesk outages detected?

IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Freshdesk having an outage right now?

Freshdesk last outage was on August 21, 2025 with the title "Ticket Creation Affected in Freshdesk"

Freshdesk down for everyone or just me?

How to check if Freshdesk is down?

Why use IsDown to monitor Freshdesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Freshdesk?

IsDown and DownDetector help users determine if Freshdesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Freshdesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about Freshdesk status changes?

IsDown offers an easy way to monitor Freshdesk with maximum flexibility

Major Outages Notifications

IsDown monitors Freshdesk for major outages. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. When Freshdesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Freshdesk status page for minor outages. A minor outage is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Freshdesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Freshdesk and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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