What is Freshdesk current status?

Freshdesk is currently operational. You can check Freshdesk status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Freshdesk status?

You can use IsDown service or go to Freshdesk official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Freshdesk is having issues?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Freshdesk has issues. Freshdesk official status page might also offer notification options such as email, SMS, or Slack.

Is Freshdesk Down? Check Freshdesk status and current outages

Q: Is Freshdesk down today?

Freshdesk was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Freshdesk status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Freshdesk outages, issues and problems' at the top of the page.

Freshdesk user-reported issues in the last 24 hours

This chart displays the number of user-reported Freshdesk problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Freshdesk outage history

IsDown has tracked 88 incidents since started monitoring Freshdesk downtimes in March 2023. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

May 02 2025

Issues with Ticket Dashboard and Analytics Refresh

9 days ago · lasted about 2 hours

Following up on yesterday's incident,, We identified an issue with analytics data mismatch and deployed a fix. This fix, however, introduced backpressure on downstream systems, resulting in a backlog in data ingestion.
May 01 2025

Issues with Ticket Dashboard and Analytics Refresh

9 days ago · lasted about 4 hours

Customers are currently experiencing delays in loading ticket dashboard and analytics refresh. Our engineers are treating this issue as a priority and we will provide further updates soon.
Apr 15 2025

Partial outage affecting select Freshdesk shards

26 days ago · lasted 20 minutes

We're currently experiencing delays in powering our modules due to issues with database queries.
Mar 20 2025

Performance Degradation with Analytics

about 2 months ago · lasted about 3 hours

We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.
Mar 19 2025

Analytics Reports are slow to load in US region

about 2 months ago · lasted about 6 hours

Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are se...
Mar 2023 ...

IsDown started monitoring Freshdesk status

We've tracked and collected 88 incidents since started monitoring Freshdesk status

Latest user comments about Freshdesk issues

O

Oscar

3 months ago

Freshdesk keeps loading forever. Blank white page
D

DJ

4 months ago

ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN
J

jeremie

4 months ago

i cant log in., if am logged in its taking too slow ti operate.
B

ben

4 months ago

emails coming in slow on three separate systems
L

Lee

5 months ago

Not able to access freshdesk
H

Hector

8 months ago

Not able to pull up the phone, not able to make calls.
A

Alex

FRESHCALLER 10 months ago

All calls are diverting to voicemail despite agents being online and available.
B

Bob

FRESHCALLER about 1 year ago

Calls disconnecting or silent.

Freshdesk outages in the last 30 days

Number of Incidents

3 issues

Last incident

8 days ago

Seamless Integrations

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Check Freshdesk components, services, or regions current status in real-time

US EAST (NORTH VIRGINIA)

EU CENTRAL (FRANKFURT)

ASIA PACIFIC (SYDNEY)

ASIA PACIFIC (MUMBAI)

Having problems with Freshdesk? What can you do?

First, stay calm.
- We know it's stressful when Freshdesk is down, but running around is not going to fix it.
- Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
Make a quick evaluation of the impact of the Freshdesk outage
- Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
- Did Freshdesk already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Freshdesk status page)
- If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
Communicate with your team and users quickly
- If Freshdesk is having problems and impacting your business, it's important to keep your team and users informed.
- Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
- If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
Understand the root cause
- After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
- Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
Is there any mitigation for the issue?
- Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
- Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
Did Freshdesk recover?
- Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
Post-incident analysis
- Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
- Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
- Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
Prepare for the next incident, because it will happen again
- Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
- Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about Freshdesk status changes?

IsDown offers an easy way to monitor Freshdesk with maximum flexibility

Major Outages Notifications

IsDown monitors Freshdesk for major outages. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. When Freshdesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Freshdesk status page for minor outages. A minor outage is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Freshdesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Freshdesk and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Reports by users in other services in the last 12 hours

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Frequently Asked Questions

Is Freshdesk down today?

Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Freshdesk status?

Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Freshdesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Freshdesk slow today?

Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Freshdesk outages detected?

IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Freshdesk outage?

Freshdesk last outage was on May 02, 2025 with the title "Issues with Ticket Dashboard and Analytics Refresh"

Freshdesk not working for you? How do I know if Freshdesk is down?

Check on the top of the page if there are any reported problems by other users.
Reach out to their Twitter account.
Find their support at their official website.
Find their support contact at their official status page.

How can I check Freshdesk status and outages?

Subscribe (if possible) to updates on the official status page.
Create an account in IsDown. Start monitoring Freshdesk and get alerts in real-time when Freshdesk has outages.

Why use IsDown to monitor Freshdesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Is Freshdesk Down?

Freshdesk current status