Check if Freshdesk is down, official outages, user-reported issues, and outages map.
Freshdesk is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 98 incidents since started monitoring Freshdesk status in March 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Freshdesk outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Oct 20, 2025
11:44 PM PDT
|
Minor
We are facing degraded performance on our incoming DMs on Facebook integration and will experienc...
|
about 2 hours |
|
Oct 20, 2025
10:20 PM PDT
|
Minor
Customers are experiencing lag in analytics and ticket count mismatches on the dashboard due to i...
|
about 4 hours |
|
Oct 20, 2025
12:53 AM PDT
|
Minor
We are currently investigating issues affecting our services hosted on our cloud provider. Users ...
|
about 15 hours |
|
Oct 07, 2025
03:05 AM PDT
|
Minor
We are currently aware of an ongoing maintenance activity with our service provider that may caus...
|
16 minutes |
|
Aug 21, 2025
11:48 AM PDT
|
Minor
We are currently experiencing an issue with our third-party service provider that is affecting ou...
|
about 2 hours |
|
Jul 31, 2025
08:06 AM PDT
|
Minor
Customers may experience difficulties accessing certain pages in Freshdesk, such as the dashboard...
|
about 1 hour |
|
Jul 31, 2025
06:59 AM PDT
|
Major
Customers would experience issues in accessing various pages in Freshdesk, including dashboard, l...
|
about 1 hour |
|
Jun 30, 2025
01:03 PM PDT
|
Minor
We are currently aware of an issue affecting a subset of customers, where the tickets list view r...
|
about 1 hour |
|
Jun 11, 2025
02:21 AM PDT
|
Minor
We are facing some degraded performance on our Analytics module , our best minds are working on i...
|
44 minutes |
|
May 26, 2025
03:37 AM PDT
|
Minor
We're facing issues with both incoming and outgoing emails for customers who are using Microsoft ...
|
about 3 hours |
See what users are saying about Freshdesk issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Phone numbers not working.
Oscar - Freshdesk keeps loading forever. Blank white page.
DJ - ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN .
jeremie - i cant log in., if am logged in its taking too slow ti operate. .
ben - emails coming in slow on three separate systems.
Lee - Not able to access freshdesk.
Hector - Not able to pull up the phone, not able to make calls..
Alex - All calls are diverting to voicemail despite agents being online and available. .
Bob - Calls disconnecting or silent..
| Component | Status | Details |
|---|---|---|
| ASIA PACIFIC (MUMBAI) status | OK | View details |
| ASIA PACIFIC (SYDNEY) status | OK | View details |
| EU CENTRAL (FRANKFURT) status | OK | View details |
| US EAST (NORTH VIRGINIA) status | OK | View details |
Users are monitoring tens of services with IsDown. Here are some that are monitored together with Freshdesk. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
Customer support software that offers multi-channel ticketing, live chat, automated bots, call center capabilities, and customizable support solutions.
Monitoring Freshdesk since March 2023
Tracking 61 Freshdesk services and regions
18 incidents in 2025
IsDown is a status page aggregator that monitors if Freshdesk and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Freshdesk, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Freshdesk (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Freshdesk's 61 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Freshdesk and other services.
IsDown checks Freshdesk official status page for major/minor outages or downtimes. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Freshdesk outage, we send you an alert and update your dashboard and status page.
Freshdesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Freshdesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Freshdesk but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Freshdesk and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of Freshdesk and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Freshdesk down?'
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While Downdetector relies on user-submitted reports to detect Freshdesk outages, IsDown monitors Freshdesk's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official Freshdesk status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including Freshdesk in a single dashboard. | ||
| Instant Freshdesk outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Freshdesk official status and user-reported issues. | ||
| Maintenance feed for Freshdesk | ||
| Granular alerts filtering by Freshdesk components and regions. |
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Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Freshdesk last outage was on October 20, 2025 with the title "Issues in incoming DMs converting to tickets on Facebook Integration"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Freshdesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Freshdesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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