Is Freshdesk Down? Check current status

Check if Freshdesk is down, official outages, user-reported issues, and outages map.

Current Freshdesk status

Freshdesk is working normally

Updated from Freshdesk official status page

Freshdesk not working for you?

Freshdesk service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Freshdesk Outage Map

View Freshdesk Reports Map

Track Freshdesk on your status page

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Try IsDown risk-free 14-day free trial · No credit card required

Freshdesk recent outages and downtime history

IsDown has tracked 98 incidents since started monitoring Freshdesk status in March 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Freshdesk outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
11:44 PM PDT
Minor
Issues in incoming DMs converting to tickets on Facebook Integration
We are facing degraded performance on our incoming DMs on Facebook integration and will experienc...
about 2 hours
Oct 20, 2025
10:20 PM PDT
Minor
Degraded Performance
Customers are experiencing lag in analytics and ticket count mismatches on the dashboard due to i...
about 4 hours
Oct 20, 2025
12:53 AM PDT
Minor
Partial Outage due to our Cloud provider
We are currently investigating issues affecting our services hosted on our cloud provider. Users ...
about 15 hours
Oct 07, 2025
03:05 AM PDT
Minor
Observing slowness while accessing the portal
We are currently aware of an ongoing maintenance activity with our service provider that may caus...
16 minutes
Aug 21, 2025
11:48 AM PDT
Minor
Ticket Creation Affected in Freshdesk
We are currently experiencing an issue with our third-party service provider that is affecting ou...
about 2 hours
Jul 31, 2025
08:06 AM PDT
Minor
Issues in loading Freshdesk
Customers may experience difficulties accessing certain pages in Freshdesk, such as the dashboard...
about 1 hour
Jul 31, 2025
06:59 AM PDT
Major
Issues in loading Freshdesk
Customers would experience issues in accessing various pages in Freshdesk, including dashboard, l...
about 1 hour
Jun 30, 2025
01:03 PM PDT
Minor
Issue in the autorefresh in the ticket list view
We are currently aware of an issue affecting a subset of customers, where the tickets list view r...
about 1 hour
Jun 11, 2025
02:21 AM PDT
Minor
Issue in Analytics
We are facing some degraded performance on our Analytics module , our best minds are working on i...
44 minutes
May 26, 2025
03:37 AM PDT
Minor
Issue with SMTP and IMAP for Microsoft servers
We're facing issues with both incoming and outgoing emails for customers who are using Microsoft ...
about 3 hours
Sign up to check more outage history

Looking to track Freshdesk outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Try IsDown risk-free 14-day free trial · No credit card required

User comments about Freshdesk status

See what users are saying about Freshdesk issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Phone numbers not working.

    FRESHCALLER

  • Oscar - Freshdesk keeps loading forever. Blank white page.

  • DJ - ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN .

  • jeremie - i cant log in., if am logged in its taking too slow ti operate. .

  • ben - emails coming in slow on three separate systems.

  • Lee - Not able to access freshdesk.

  • Hector - Not able to pull up the phone, not able to make calls..

  • Alex - All calls are diverting to voicemail despite agents being online and available. .

    FRESHCALLER

  • Bob - Calls disconnecting or silent..

    FRESHCALLER

Users who monitor Freshdesk status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with Freshdesk. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

AWS

AWS

OK
Microsoft 365

Microsoft 365

OK
Google Workspace

Google Workspace

MINOR
Salesforce

Salesforce

MINOR
Zoom

Zoom

MAINTENANCE
Zendesk

Zendesk

OK
Slack

Slack

OK
Jira Software

Jira Software

OK
Google Cloud

Google Cloud

OK
Microsoft Azure

Microsoft Azure

OK
Adobe

Adobe

MINOR
GitHub

GitHub

OK
Cloudflare

Cloudflare

MINOR
HubSpot

HubSpot

OK
Figma

Figma

OK
View all services Start Monitoring Your Dependencies
IsDown Logo

The Status Page Aggregator Built for IT Teams

Unified vendor dashboard

4522+ third-party services available to monitor

Early Outage Detection

Alerts 30+ minutes before official updates

Stop the Support Flood

Cut "is it down?" tickets by 80%

Start Monitoring Today
14-day free trial • No credit card required

Customer support software that offers multi-channel ticketing, live chat, automated bots, call center capabilities, and customizable support solutions.

Monitoring Freshdesk since March 2023

Tracking 61 Freshdesk services and regions

Need help? Try here:
Reach out in social media at X account.
Support at website.
Check their status page.

18 incidents in 2025

How to monitor the status of Freshdesk and all your dependencies?

IsDown is a status page aggregator that monitors if Freshdesk and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Freshdesk, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Freshdesk?

IsDown monitors Freshdesk health in almost real-time

Every few minutes we go to the status page of Freshdesk (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Freshdesk's 61 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Freshdesk, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Freshdesk and other services.

What you get when monitoring Freshdesk with IsDown

Track Freshdesk incidents and downtimes by severity

IsDown checks Freshdesk official status page for major/minor outages or downtimes. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Freshdesk outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Freshdesk

Freshdesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Freshdesk outages and downtimes

IsDown collects all information from the outages published in Freshdesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the Freshdesk outages that impact your business

IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Freshdesk but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Freshdesk and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

Start Monitoring for Free

Get notified imediatelly when there's an issue with Freshdesk or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Freshdesk and other services.

Start Monitoring for Free

Send outage information from Freshdesk and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Freshdesk and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free

Share Freshdesk status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Freshdesk down?'

Start Monitoring for Free

Freshdesk Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Freshdesk outages, IsDown monitors Freshdesk's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Freshdesk status page monitoring with real-time incident details.
Monitor 4,522+ services including Freshdesk in a single dashboard.
Instant Freshdesk outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Freshdesk official status and user-reported issues.
Maintenance feed for Freshdesk
Granular alerts filtering by Freshdesk components and regions.
Start Monitoring Freshdesk with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is Freshdesk down today?

Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Freshdesk status?

Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Freshdesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Freshdesk down today or just slow?

Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Freshdesk outages detected?

IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Freshdesk having an outage right now?

Freshdesk last outage was on October 20, 2025 with the title "Issues in incoming DMs converting to tickets on Facebook Integration"

How to check if Freshdesk is down?

Why use IsDown to monitor Freshdesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Freshdesk?

IsDown and DownDetector help users determine if Freshdesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Freshdesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Ready to monitor Freshdesk and all your external dependencies?

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required