Is Freshdesk Down?

Live Freshdesk status. See if Freshdesk is down, view recent outages, and get real-time alerts when problems start.

What is Freshdesk current status?

Freshdesk is operational

IsDown pulls data from Freshdesk's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Freshdesk not working for you?

Freshdesk issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Freshdesk outage history

IsDown has tracked 90 incidents since started monitoring Freshdesk status in March 2023. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • Jun 11 2025

    9 days ago · lasted 44 minutes

    We are facing some degraded performance on our Analytics module , our best minds are working on it and will post the update once it got resolved

  • May 26 2025

    25 days ago · lasted about 3 hours

    We're facing issues with both incoming and outgoing emails for customers who are using Microsoft custom mail server. Our best minds are on top of it. More updates to follow.

  • May 02 2025

    about 2 months ago · lasted about 2 hours

    Following up on yesterday's incident,, We identified an issue with analytics data mismatch and deployed a fix. This fix, however, introduced backpressure on downstream systems, resulting in a backlog in data ingestion.

  • Mar 2023 ...
    IsDown started monitoring Freshdesk status

    We've tracked and collected 90 incidents since started monitoring Freshdesk status

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Freshdesk comments about outages

  • O

    Oscar

    Freshdesk keeps loading forever. Blank white page

  • D

    DJ

    ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN

  • J

    jeremie

    i cant log in., if am logged in its taking too slow ti operate.

  • B

    ben

    emails coming in slow on three separate systems

  • L

    Lee

    Not able to access freshdesk

  • H

    Hector

    Not able to pull up the phone, not able to make calls.

  • A

    Alex

    FRESHCALLER

    All calls are diverting to voicemail despite agents being online and available.

  • B

    Bob

    FRESHCALLER

    Calls disconnecting or silent.

Check Freshdesk components, services, or regions current status in real-time

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Frequently Asked Questions

Is Freshdesk down today?

Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Freshdesk status?

Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Freshdesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Freshdesk slow today?

Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Freshdesk outages detected?

IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Freshdesk outage?

Freshdesk last outage was on June 11, 2025 with the title "Issue in Analytics"

Freshdesk not working for you? How do I know if Freshdesk is down?

How can I check Freshdesk status and outages?

Why use IsDown to monitor Freshdesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about Freshdesk status changes?

IsDown offers an easy way to monitor Freshdesk with maximum flexibility

Major Outages Notifications

IsDown monitors Freshdesk for major outages. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. When Freshdesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Freshdesk status page for minor outages. A minor outage is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Freshdesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Freshdesk and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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