Is Freshdesk Down? Current Status and Outages
Freshdesk status updated
Current Freshdesk status
Freshdesk is working normally
IsDown last checked Freshdesk status on at . We've received 0 user reports in the past 24 hours.
Want to know the next time Freshdesk is down? Start free 14-day trial.
Monitoring since Mar 2023
·
140 incidents caught
·
61 components tracked in real-time
Freshdesk service health over the last 24 hours
This chart shows the number of user-reported issues for Freshdesk service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. Sign up to get alerts when Freshdesk is down.
Outage Map
See where users report Freshdesk is down. The map shows recent Freshdesk outages from around the world.
Freshdesk Outage MapTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Related services
Freshdesk Downtime Health — Last 90 Days
In the last 90 days, Freshdesk had 23 incidents with a median duration of 1 hour 58 minutes.
23
Incidents
0
Major Outages
23
Minor Incidents
1
hour
Median Resolution
Recent Freshdesk outages detected
Full incident reports for recent Freshdesk outages, including timelines, affected components, and resolution details.
| Title | IsDown detected At | Duration |
|---|---|---|
|
We are currently experiencing an issue affecting some of functionality . Our engineering team is ...
|
Jun 01, 2026 at 10:46 PM UTC
|
36 minutes |
|
We currently experiencing slowness in tickets. Our team is actively investigating the issue and w...
|
Jun 01, 2026 at 03:35 PM UTC
|
44 minutes |
|
We are currently experiencing issues impacting some of our services. Our engineering teams are ac...
|
May 27, 2026 at 01:56 PM UTC
|
about 2 hours |
|
We are currently investigating an issue affecting the Instagram media comments inflow, where end ...
|
May 23, 2026 at 05:29 AM UTC
|
4 days |
|
We are currently experiencing an issue with our third-party service provider that is affecting ou...
|
May 20, 2026 at 04:10 PM UTC
|
about 13 hours |
|
We are currently experiencing issues accessing the analytics reports and “Today’s trends” section...
|
May 20, 2026 at 12:16 AM UTC
|
about 2 hours |
|
We are currently investigating an issue affecting WhatsApp onboarding integrations, where custome...
|
May 17, 2026 at 05:47 PM UTC
|
3 days |
|
We are currently investigating an issue that is causing errors for some customers during ticket e...
|
May 14, 2026 at 05:34 PM UTC
|
about 1 hour |
|
We are currently observing a partial outage within our cloud provider’s US-East-1 region, which m...
|
May 08, 2026 at 12:55 AM UTC
|
about 5 hours |
|
We are currently investigating an issue with Spotlight search functionality affecting customers w...
|
Apr 29, 2026 at 03:46 PM UTC
|
about 2 hours |
Freshdesk Components Status
Check if any Freshdesk component is down. View the current status of 4 services and regions.
| Component | Status | Details |
|---|---|---|
| ASIA PACIFIC (MUMBAI) status | OK | View details |
| ASIA PACIFIC (SYDNEY) status | OK | View details |
| EU CENTRAL (FRANKFURT) status | OK | View details |
| US EAST (NORTH VIRGINIA) status | OK | View details |
Monitor Freshdesk alongside these services
Teams that track Freshdesk status also keep an eye on these services. Add them all to your IsDown dashboard for a single view of your dependencies.
Vonage Contact Centre (VCC)
Customer Support & Success
OK
Higher Logic
Customer Support & Success
OK
Stamped
Customer Support & Success
OK
Octadesk
Customer Support & Success
OK
Elevio
Customer Support & Success
OK
Sparkcentral
Customer Support & Success
OK
Datto
Backup & Disaster Recovery
MINOR
SAP Concur
Expense Tracking
OK
Atlassian Access
Identity & Authentication
OK
Edgenuity
Education Technology
OK
Canva
Creative Tools
OK
WhatsApp
Chat & Messaging
OK
Catalyst
Customer Support & Success
OK
verloop
Customer Support & Success
OK
Atlassian Support
Customer Support & Success
OK
About Freshdesk Status and Outage Monitoring
IsDown has monitored Freshdesk continuously since March 2023, tracking this Customer Support & Success for 3 years. Over that time, we've documented 140 outages and incidents, averaging 3.7 per month.
We monitor Freshdesk's official status page across 61 components organized into 4 groups. IsDown interprets Freshdesk statuses (operational and incident) to deliver precise health metrics and filter alerts by the components you actually use.
To check if Freshdesk is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Freshdesk status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
How IsDown Monitors Freshdesk
IsDown checks Freshdesk's status page every few minutes, across all 61 components. We combine official status data with user reports to detect when Freshdesk is down, often before the vendor announces it.
When Freshdesk status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
What you get when monitoring Freshdesk with IsDown
Track Freshdesk incidents and downtimes by severity
IsDown checks Freshdesk official status page for major/minor outages or downtimes. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Freshdesk outage, we send you an alert and update your dashboard and status page.
Get alerted as soon as users report problems with Freshdesk
Freshdesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
All the details of Freshdesk outages and downtimes
IsDown collects all information from the outages published in Freshdesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Only get alerted on the Freshdesk outages that impact your business
IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Simple & powerful
How IsDown works.
Get started in minutes. Monitor all your critical services from one place.
We monitor official status pages
IsDown checks the status of over 6,320+ services every few minutes. We aggregate official status information and normalize it, plus collect crowdsourced reports for early outage detection.
You get notified instantly
When we detect an incident or status change, you receive an alert immediately. Customize notifications by service, component, or severity to avoid alert fatigue.
Everything in one dashboard
View all your services in a unified dashboard or public / private status page. Send alerts to Slack, Teams, PagerDuty, Datadog, and 20+ other tools your team already uses.
Get started free
No credit card required · 14-day free trial
Freshdesk Downdetector vs IsDown
Looking for Freshdesk outage alerts like Downdetector? IsDown monitors Freshdesk's official status page for verified incident data, not just user reports. Know exactly when Freshdesk is down, which components are affected, and when service health is restored. Here's why official Freshdesk status monitoring beats crowdsourced detection:
| Features | IsDown | Downdetector |
|---|---|---|
| Official Freshdesk status page monitoring. Know when Freshdesk is down with real time incident details. | ||
| Monitor 6,320+ services including Freshdesk in a single dashboard. | ||
| Instant Freshdesk outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Freshdesk official status plus user reports for early outage detection. | ||
| Maintenance feed for Freshdesk | ||
| Granular alerts filtering by Freshdesk components and regions. |
Monitor Freshdesk Status with IsDown
14-day free trial • No credit card required
Frequently Asked Questions
Is Freshdesk down today?
Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Freshdesk status?
Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Freshdesk outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Freshdesk down today or just slow?
Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.
How are Freshdesk outages detected?
IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Freshdesk having an outage right now?
Freshdesk last outage was on June 01, 2026 with the title "Performance Degraded in Freshdesk"
How often does Freshdesk go down?
IsDown has tracked 140 Freshdesk incidents since March 2023.
Is Freshdesk down for everyone or just me?
Check the Freshdesk status at the top of this page. IsDown combines official status page data with user reports to show whether Freshdesk is down for everyone or if the issue is on your end.
What Freshdesk components does IsDown monitor?
IsDown monitors 61 Freshdesk components in real-time, tracking the official status page for outages, degraded performance, and scheduled maintenance.
How to check if Freshdesk is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Freshdesk and get alerts in real-time when Freshdesk has outages.
Why use IsDown to monitor Freshdesk instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Freshdesk?
IsDown and DownDetector help users determine if Freshdesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Freshdesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
Latest Articles from our Blog
Monitor Freshdesk status and get alerts when it's down
14-day free trial · No credit card required · No code required