Is Freshdesk Down?
Freshdesk status updated
What is Freshdesk status right now?
Freshdesk is having a minor outage
IsDown is reporting that Freshdesk is having issues.
IsDown last checked Freshdesk status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Mar 2023
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115 incidents caught
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61 components tracked in real-time
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Freshdesk service health over the last 24 hours
This chart shows the number of user-reported issues for Freshdesk service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Freshdesk Outage Map
See where users report Freshdesk is down. The map shows recent Freshdesk outages from around the world.
Freshdesk Outage Map
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Monitor Freshdesk status and outages
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
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- Show real-time status on private or public status page
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Freshdesk Downtime Health — Last 90 Days
In the last 90 days, Freshdesk had 13 incidents with a median duration of 2 hours 17 minutes.
13
Incidents
0
Major Outages
13
Minor Incidents
2
hour
Median Resolution
Recent Freshdesk outages detected by IsDown
Full incident reports for recent Freshdesk outages, including timelines, affected components, and resolution details.
Ongoing
Feb 21, 2026 at 05:27 PM
| Title | Started At | Duration |
|---|---|---|
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We are currently experiencing an issue affecting Freshbot's functionality due to a problem with a...
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Feb 21, 2026 at 05:27 PM UTC
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Ongoing |
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We are currently experiencing degraded performance with the agent availability toggle for account...
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Jan 29, 2026 at 02:16 PM UTC
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about 3 hours |
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We are currently experiencing service interruptions that may cause delays or limited access for s...
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Jan 29, 2026 at 11:01 AM UTC
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about 4 hours |
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Some users may experience delays or failures when sending or receiving emails via Outlook due to ...
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Jan 22, 2026 at 09:09 PM UTC
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about 11 hours |
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We are investigating service disruptions caused by a third-party service provider impacting traff...
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Jan 15, 2026 at 10:34 AM UTC
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about 2 hours |
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We're seeing reports of degraded service for some of our users. Our engineering team is working t...
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Jan 12, 2026 at 03:00 PM UTC
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4 minutes |
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We are investigating service disruptions caused by a third-party service provider impacting traff...
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Jan 06, 2026 at 01:35 PM UTC
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about 9 hours |
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A subset of customers may experience delays with incoming emails in the EU region. The team is ac...
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Jan 05, 2026 at 03:20 PM UTC
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about 1 hour |
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Customers in the EU region may experience delays when creating tickets via email. Our team is act...
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Jan 05, 2026 at 10:28 AM UTC
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about 1 hour |
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We are observing intermittent network performance issues with our third‑party service provider. O...
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Dec 19, 2025 at 03:59 PM UTC
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about 14 hours |
Get alerts when Freshdesk is down
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Freshdesk Components Status
Check if any Freshdesk component is down. View the current status of 4 services and regions.
| Component | Status | Details |
|---|---|---|
| ASIA PACIFIC (MUMBAI) status | OK | View details |
| ASIA PACIFIC (SYDNEY) status | OK | View details |
| EU CENTRAL (FRANKFURT) status | OK | View details |
| US EAST (NORTH VIRGINIA) status | OK | View details |
About Freshdesk Status and Outage Monitoring
IsDown has monitored Freshdesk continuously since March 2023, tracking this Customer Support & Success for 3 years. Over that time, we've documented 115 outages and incidents, averaging 3.3 per month. When Freshdesk goes down, incidents typically resolve within 246 minutes based on historical data.
We monitor Freshdesk's official status page across 61 components organized into 4 groups. IsDown interprets Freshdesk statuses (operational and incident) to deliver precise health metrics and filter alerts by the components you actually use.
To check if Freshdesk is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Freshdesk status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
How IsDown Monitors Freshdesk
IsDown checks Freshdesk's status page every few minutes, across all 61 components. We combine official status data with user reports to detect when Freshdesk is down, often before the vendor announces it.
When Freshdesk status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
What you get when monitoring Freshdesk with IsDown
Track Freshdesk incidents and downtimes by severity
IsDown checks Freshdesk official status page for major/minor outages or downtimes. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Freshdesk outage, we send you an alert and update your dashboard and status page.
Get alerted as soon as users report problems with Freshdesk
Freshdesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
All the details of Freshdesk outages and downtimes
IsDown collects all information from the outages published in Freshdesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Only get alerted on the Freshdesk outages that impact your business
IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Simple & Powerful
How IsDown Works
Get started in minutes. Monitor all your critical services from one place.
Step 01
We monitor official status pages
IsDown checks the status of over 5,850+ services every few minutes. We aggregate official status information and normalize it, plus collect crowdsourced reports for early outage detection.
Step 02
You get notified instantly
When we detect an incident or status change, you receive an alert immediately. Customize notifications by service, component, or severity to avoid alert fatigue.
Step 03
Everything in one dashboard
View all your services in a unified dashboard or public or private status page. Send alerts to Slack, Teams, PagerDuty, Datadog, and 20+ other tools your team already uses.
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Freshdesk Downdetector vs IsDown
Looking for Freshdesk outage alerts like Downdetector? IsDown monitors Freshdesk's official status page for verified incident data, not just user reports. Know exactly when Freshdesk is down, which components are affected, and when service health is restored. Here's why official Freshdesk status monitoring beats crowdsourced detection:
| Features | IsDown | Downdetector |
|---|---|---|
| Official Freshdesk status page monitoring. Know when Freshdesk is down with real time incident details. | ||
| Monitor 5,850+ services including Freshdesk in a single dashboard. | ||
| Instant Freshdesk outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Freshdesk official status plus user reports for early outage detection. | ||
| Maintenance feed for Freshdesk | ||
| Granular alerts filtering by Freshdesk components and regions. |
Monitor Freshdesk Status with IsDown
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Frequently Asked Questions
Is Freshdesk down today?
Freshdesk is down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 1 outages reported.
What is the current Freshdesk status?
Freshdesk seems to be having problems. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Freshdesk outage now?
Yes, there is an ongoing outage. You can check the details on the top of the page.
Is Freshdesk down today or just slow?
Yes, Freshdesk might be slow as there's an ongoing outage. You can check the details on the top of the page.
How are Freshdesk outages detected?
IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Freshdesk having an outage right now?
Freshdesk last outage was on February 21, 2026 with the title "Performance degradation issue with Freddy AI agent due to third-party service provider"
How often does Freshdesk go down?
IsDown has tracked 115 Freshdesk incidents since March 2023. When Freshdesk goes down, incidents typically resolve within 246 minutes.
Is Freshdesk down for everyone or just me?
Check the Freshdesk status at the top of this page. IsDown combines official status page data with user reports to show whether Freshdesk is down for everyone or if the issue is on your end.
What Freshdesk components does IsDown monitor?
IsDown monitors 61 Freshdesk components in real-time, tracking the official status page for outages, degraded performance, and scheduled maintenance.
How to check if Freshdesk is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Freshdesk and get alerts in real-time when Freshdesk has outages.
Why use IsDown to monitor Freshdesk instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Freshdesk?
IsDown and DownDetector help users determine if Freshdesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Freshdesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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