Outage in Freshdesk
Degraded Performance in Freshdesk
Resolved Minor
October 09, 2026 - Started about 22 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Freshdesk experienced degraded performance over a 2-hour period in which bot timeouts caused conversations to be incorrectly transferred to live agents. The issue affected the Fresh Bots component, disrupting automated conversation handling. Freshdesk's team identified the root cause and worked toward resolution.
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution
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