8x8

8x8 Is currently investigating an issue where inbound and outbound calls through Work Desktop endpoints are failing. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is currently investigating reports of 8x8 Work Analytics Portal Loading Issue in the US region. We are working on resolving the issue, and updates will be provided as they become available.

We are currently investigating an incident on CC NA18B platform where users are experiencing login failures in Agent Workspace. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has received reports that inbound calling from certain numbers has no audio. We are currently investigating the issue and will provide further updates once available. If you are experiencing these symptoms, please open a case with 8x8 Support.

8x8 Is currently investigating reports of inbound calling issues in the Canada region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has received reports from the AU region for the Agent Workspace user interface, where the call control pane takes over the entire screen, and the CRM/Directory pane is missing. We are currently investigating and will provide updates as soon as they are available.

8x8 is currently mitigating an issue impacting a subset of customers on the EU10 contact center platform. They may not have the ability to make changes to their agent profile settings such as changing their queue assignments.  Customers may experience a platform switch to mitigate the issue as we investigate the root cause and attempt resolution steps. We will provide updates on the progress or as updates become available. 8x8 Platform Switch

8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

8x8 has received reports that the 8x8 Work Analytics queue reports are not loading. We are currently investigating and will provide updates as soon as they are available.

8x8 has identified an issue affecting Contact Center tenants in Canada. We have taken appropriate mitigation steps and are currently monitoring the situation. If you continue to experience problems, please reach out to 8x8 Support. We apologize for any inconvenience this may have caused.