**Summary** We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. **Description** We are experiencing an issue with multiple products, beginning on Thursday, 2026-08-20 08:40 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2026-08-20 10:30 PDT with details. We apologize to all who are affected by the disruption. **Diagnosis / Customer Symptoms** Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. **Workaround** None at this time.

We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue causing some users to experience errors when using Thinking in ChatGPT.

We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

According to our monitoring system this service has become unresponsive, we're investigating.

According to our monitoring system this service has become unresponsive, we're investigating.

We’re investigating an availability issue.

We’re investigating a performance issue.

Title: Users in South America may be unable to use multiple Microsoft 365 services User impact: Users in South America may be unable to access or experience degraded functionality with multiple Microsoft 365 services More info: Impacted services include, but are not limited to: - Microsoft Teams - Outlook - Office Online Apps Current status: We are reviewing service telemetry and available information to determine if there is an issue happening and we'll update this message shortly with our latest findings. This communication serves as a preliminary notification about a potential issue affecting your service. We'll provide an update in 30 minutes. Scope of impact: The majority of reports are from users in Colombia. We're still assessing the scope of the issue and will update this section as we know more information.

We are aware of an issue affecting TestRail where some users may experience slower performance and/or 500 errors. Our team is working to restore full functionality. Updates will follow as soon as we have more to share.

Our Engineering team is currently investigating an issue in the MKC1 region affecting multiple racks and nodes. During this time, customers may experience disruptions to GPU workloads, and Kubernetes (DOKS) worker nodes may enter a NotReady state. Our team is actively working to restore connectivity and bring impacted nodes back online. If you continue to experience issues, please open a support ticket from within your account.

We’ve identified an issue with the New Hire flow where only admins can create new hires.

Description: We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT. Our engineering team is currently working on a potential fix while continuing to investigate the full root cause. We will provide an update by Tuesday, 2026-08-18 22:00 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Affected customers may experience slowness while using Google Drive. Workaround: None at this time.

Description: We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT. Our engineering team is currently working on a potential fix while continuing to investigate the full root cause. We will provide an update by Tuesday, 2026-08-18 22:00 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Affected customers may experience slowness while using Google Drive. Workaround: None at this time.

We’re investigating a performance issue.

Some users may be experiencing issues with this service. - All users are affected

Description: We are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13. Our engineering team is currently working on a potential fix while continuing to investigate the full root cause. We will provide an update by Tuesday, 2026-08-18 13:00 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage. Workaround: Users should still be able to navigate to other views from the left hand pane of the interface.

Title: Some users may be unable to send or receive new Exchange Online email through the native iOS mail app User impact: Users may be unable to send or receive new Exchange Online email through the native iOS mail app. Current status: We're reviewing service logs, telemetry, and contextual details provided by impacted users to gain insight into the underlying source of impact and determine our next steps. Scope of impact: Some users attempting to send or receive new Exchange Online email through the native iOS mail app may be impacted. This information may be updated as our investigation continues. Next update by: Tuesday, August 18, 2026, at 5:00 AM UTC

We are investigating an issue where customers are experiencing failures while submitting jobs in Generative Design. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We're working to resolve an error some Epic Games Store players on Windows 10 have seen when updating or installing games. We'll share an update as soon as we have a fix.

We have successfully identified the root cause affecting Zoom virtual agent. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating an issue with Login issues and/or connection establishments. A TeamViewer Client restart could resolve the issue.

We are currently experiencing degraded performance affecting UBA Mac builds in the Europe region. Our team is actively investigating and working to restore service.

We are currently experiencing degraded performance affecting UBA Mac builds in the Europe region. Our team is actively investigating and working to restore service.

Title: Some users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop User impact: Users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. Current status: We're reviewing service monitoring telemetry and support provided information to determine our next troubleshooting steps. Scope of impact: Impact is specific to some users served through the affected infrastructure who are attempting to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. Next update by: Monday, August 17, 2026, at 3:00 PM UTC

Users are experiencing slowness in Bob. We’re working to resolve the issue.

We’re investigating an availability issue.

We are investigating an issue where customers are intermittently experiencing issues while accessing multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing issues accessing classic subscription details, cases, and quotes in Autodesk Account, and partners are encountering failures with the GetQuotes and GetOpportunity APIs in Partner Center portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Our monitoring systems have alerted to a potential issue.

We are investigating an issue affecting some customers using GPT-5.6 Terra. Affected requests may intermittently return incomplete or malformed responses, or include unexpected content. We are working on implementing a mitigation.

Title: Users may be unable to sign in to OneNote using iOS devices User impact: Users may be unable to sign in to OneNote using iOS devices. Current status: We've identified that a recent change to the sign in flow may be causing impact to occur. We've reverted the change but this did not resolve the issue. We're analyzing OneNote logs from impacted users as well as OneNote logs from our internal reproduction of the issue to assist us in identifying the underlying root cause of impact. Scope of impact: Any user attempting to sign in to OneNote build 16.112.717.0 or higher using iOS devices is impacted. Next update by: Friday, August 14, 2026, at 2:00 PM UTC

We are investigating an issue where customers are unable to access Autodesk Assistant across all Autodesk Forma products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are aware of an issue affecting access to the Azure portal in the Australia regions. Our engineers are actively investigating the cause and impact. Further updates will be provided as more information becomes available.

Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.