Our monitoring systems have alerted to a potential issue.

We are investigating reports where customers are experiencing application crashes on iOS devices when attempting to create new tasks in Sheets across all PlanGrid projects within the Forma Mobile App in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We’re investigating a performance issue.

We’ve reopened our report on the availability issue.

Title: Users' mailbox syncing fails with an error in Exchange Online User impact: Users' mailbox syncing fails with an error in Exchange Online. Current status: We're investigating a potential issue with mailbox sync status in Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes.

On 10/14/2026, Between 12:10 UTC to 12:34 UTC, users may have experienced issues with Zoom AI Companion in US region. This incident has been resolved and the affected services have been restored.

We are investigating an issue affecting the Compensation module. Users may experience issues accessing compensation worksheets and working with compensation letters.

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

On 10/14/2026, Between 05:35 UTC to 06:16 UTC, the users may have experienced issue with creating sandbox in ZoomMate. This incident has been resolved and the affected services have been restored.

Title: Some users are unable to see model selection options in Microsoft 365 Copilot chat User impact: Users are unable to see model selection options in Copilot chat. More info: Affected users may not see GPT, Claude, or other available models within the model selection options in Copilot chat. Current status: We've received reports indicating an issue with model selection options in Copilot Chat. We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and some users attempting to access GPT, Claude, or other model selection options in Copilot chat are impacted. This information may be updated as our investigation continues. Next update by: Wednesday, October 14, 2026, at 9:00 AM UTC

We are currently investigating a service degradation with Zoom Clips affecting a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are investigating reports of customers experiencing an issue where they are unable to generate reports from forms module within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Between 20:09 and 20:18 UTC, Lobby, Friends, Relay and Distributed Authority experienced elevated error rates and failed requests due to degraded performance in a backing database during planned infrastructure maintenance. Some players were unable to create or join lobbies, and some active multiplayer sessions were disconnected. The issue has been resolved and all services are operating normally.

Between 20:09 and 20:18 UTC, Lobby, Friends, Relay and Distributed Authority experienced elevated error rates and failed requests due to degraded performance in a backing database during planned infrastructure maintenance. Some players were unable to create or join lobbies, and some active multiplayer sessions were disconnected. The issue has been resolved and all services are operating normally.

We are investigating an issue where customers are unable to create personal storage projects, create assets or upload binaries in Flow Platform GraphQL API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Title: We're looking into a potential problem impacting Microsoft 365 Copilot Chat User impact: We're checking for potential impact to your users. Current status: We're investigating a potential issue impacting Microsoft 365 Copilot Chat and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Users can't view or modify Nintex forms in SharePoint Online and receive an error User impact: Users can't view or modify Nintex forms in SharePoint Online and receive an error. Current status: We're investigating a potential issue with SharePoint Online and checking for impact to your organization. We'll provide an update within 30 minutes.

We are investigating an issue where customers are unable to view or open shared model files in Autodesk Viewer. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We're investigating increased errors for Figma Make and Figma agent.

On 10/13/2026, Between 04:23 UTC to 09:14 UTC, Subset of users may have experienced issues with Zoom Meeting API in US region. This incident has been resolved and the affected services have been restored.

We are investigating the issue for the listed services.

Title: Users may be unable to access multiple Microsoft 365 services using Global Secure Access (GSA) User impact: Users may be unable to access multiple Microsoft 365 services using GSA. More info: Impacted services may include, but aren't limited to: - Outlook - Outlook on the web - OneDrive - SharePoint Online - Microsoft Teams - Windows 365 Cloud PCs Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. Scope of impact: Some users in Germany and the United Kingdom attempting to access Microsoft 365 services listed in the More info section using GSA may be impacted. Next update by: Tuesday, October 13, 2026, at 11:30 AM UTC

We are investigating reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On 10/12/2026, Between 09:11 UTC to 09:51 UTC, Users may have experienced issues with Zoom AI Companion in US region. This incident has been resolved and the affected services have been restored.

Title: Some admins may be unable to access the Exchange admin center (EAC) User impact: Admins may be unable to access the EAC. More info: When attempting to access the Exchange admin center, affected admins may encounter an “Internal Server Error” message. Current status: When attempting to access the Exchange admin center, affected admins may encounter an “Internal Server Error” message. Scope of impact: Impact may be specific to any admin attempting to access the EAC. This information may be updated as our investigation continues. Next update by: Monday, October 12, 2026, at 11:30 AM UTC

Title: Some users may be unable to access or protect content using Azure Rights Management (ARM) across Microsoft 365 services User impact: Users may be unable to access or protect content using ARM across Microsoft 365 services. More info: Impact may prevent users from encrypting or decrypting protected content, including files and email messages, across Microsoft 365 services that rely on ARM. Current status: We’ve identified that some service components responsible for processing ARM requests are in an unhealthy state. We’re attempting to restart the affected components to mitigate impact. We’re seeing early signs of service recovery and are investigating the root cause while evaluating whether additional mitigation actions are required. Scope of impact: Some users attempting to encrypt or decrypt content using Microsoft 365 services that rely on ARM may be impacted. Next update by: Monday, October 12, 2026, at 11:30 AM UTC

Title: Users can't view or modify Nintex forms in SharePoint Online and receive an error User impact: Users can't view or modify Nintex forms in SharePoint Online and receive an error. Current status: We're investigating a potential issue with SharePoint Online and checking for impact to your organization. We'll provide an update within 30 minutes.

We are currently investigating a service degradation with Zoom Scheduler affecting a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Our Engineering team is investigating an issue causing intermittent external DNS lookup failures for Managed Kubernetes clusters in multiple regions. Applications running on affected clusters may intermittently fail to resolve external domain names. We apologize for the inconvenience and will provide further updates as more information becomes available.

On 10/10/2026, Between 06:12 UTC to 07:39 UTC, Users may have experienced issues with file upload and download functionality in Zoom chat This incident has been resolved and the affected services have been restored.

We have identified an issue affecting the ChatGPT Android app where users may see “This content is unavailable in this version of the app” instead of certain content. A fix is rolling out gradually in the latest Android version. Users can use ChatGPT on the web while we work to restore the experience for older app versions.

Users may experience iOS closing unexpectedly when opening channels.  We're actively looking in to this, and we'll share another update as soon as we have more information. We appreciate your patience in the meantime.

On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We’re investigating an availability issue.

We are investigating an issue where customers are unable to create file or folders using BIM 360 Docs in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.