Title: We're looking into a potential problem impacting Microsoft 365 Copilot Chat User impact: We're checking for potential impact to your users. Current status: We're investigating a potential issue with Microsoft 365 Copilot Chat and checking for impact to your organization. We'll provide an update within 30 minutes.

We are currently investigating this issue.

Title: External users’ replies to encrypted email messages may not be delivered in Exchange Online User impact: External users’ replies to encrypted email messages may not be delivered in Exchange Online. Current status: We're investigating a potential issue with Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes.

Title: Admins are unable to complete cross-tenant Microsoft OneDrive migrations User impact: Admins are unable to complete cross-tenant OneDrive migrations. More info: Admins may see some migration jobs remain in the Scheduled/Queued state. Current status: We're analyzing support provided information to determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and admins attempting to complete cross-tenant OneDrive migrations are impacted. Next update by: Thursday, October 29, 2026, at 12:30 PM UTC

We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

Our Engineering team is currently investigating an issue affecting Managed Kubernetes cluster operations. During this time, Customers may experience delays or failures when attempting to create, delete, scale, or upgrade clusters, as well as with other management tasks. Existing workloads running on Managed Kubernetes are not affected and will continue to operate normally. Our Engineering team is actively investigating and treating this with the highest priority. We will provide another update as soon as more information becomes available.

We are investigating an issue where a subset of customers is experiencing delays when downloading certain files in BuildingConnected. The affected files can still be viewed on the web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to generate outputs in Informed Design Web App and Informed Design for Revit. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are currently experiencing performance issues with our web application and iOS app. Our team is working to identify the root cause and implement a fix. All users may be affected.

Title: Some users may experience intermittent errors or failures when accessing Exchange Online through REST APIs User impact: Users may experience intermittent errors or failures when accessing Exchange Online through REST APIs. Current status: We're investigating an issue in which users may experience intermittent errors or failures when accessing Exchange Online through REST APIs. We're reviewing service telemetry to determine the underlying cause and identify the most effective remediation action. We'll provide an update within 30 minutes.

We are investigating an issue where customers are unable to make or receive calls to and from the Autodesk Sales Support team. We are actively looking into this issue and will provide an update within 60 minutes, or sooner if we have more information to share.

We are currently investigating this issue. Sorry for the inconvenience in the meantime.

We are investigating an issue where customers in Japan and Korea are unable to access the AutoCAD Plus Overview page within Autodesk.com. AutoCAD product functionality remains unaffected. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing delays when downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to view data under the Reporting tab or export reports in the Account account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing failures when performing certain workflow actions in BIM 360 Cost Management in the European Union region. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

We've identified and have a fix for an issue affecting Reviewers added to Shares on the latest build for iOS.

We are investigating an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

What happened This week, security researchers disclosed that eight certificates issued by eMudhra, a third-party certificate authority (CA), were created with weak cryptographic keys. eMudhra has revoked them, and Google, Mozilla, and Apple have removed trust in them. Like other software that bundles its own list of trusted CAs, the LucidLink desktop client needs an update. LucidLink’s servers and infrastructure are not affected. How it relates to LucidLink The LucidLink desktop client includes its own list of trusted certificate authorities. In theory, an attacker positioned on your network connection who had forged one of these certificates could attempt to impersonate a server to an out-of-date client. We have seen no indication that it has been attempted against LucidLink or our customers. What are we doing LucidLink is actively working to remove the affected third-party certificates from both LucidLink 2.x / Classic and LucidLink 3.x. We will release updated desktop clients as soon as our test process is complete, likely this weekend. What’s next We appreciate your partnership and we are committed to maintaining your trust. Please look out for a follow up email as our team works to deliver this patch asap. As always, you have access to the LucidLink status page and our support team if you need additional assistance. We will be back in touch shortly when fixes are available. Sincerely, Gregory Tomczyk VP of Security

We are currently investigating a service degradation affecting multiple Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are investigating an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.