Fuze Incident - Issue with Fuze Data / Data API

We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident IM-2876.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

We have implemented a fix for the issue during the emergency maintenance, and expect that all services are functioning as expected.

We will monitor this incident overnight before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident IM-2876.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Fuze will be performing emergency maintenance on our Data and REST API reporting platforms to address the issues we have been experiencing since Friday afternoon.

What will you experience during the work?
Our temporary solution will be removed during this period in order for the maintenance to progress. Users may experience an interruption to Fuze reporting services for the duration of the maintenance. Reports scheduled during the maintenance period will be delayed until completion.

When are we doing this?
Start: Monday, June 26th 15:00 EST (GMT-5)
End: Monday, June 26th 17:00 EST (GMT-5)

What happens if it doesn't go as planned?
Maintenance will be reverted and the temporary solution will be reinstated

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll-Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support

We are continuing to investigate the issue in order to determine the root cause.

Our temporary solution will remain in place until a resolution is achieved

Thank you for your patience while we work to get this issue identified and resolved.

We are continuing to investigate the issue in order to determine the cause.

At this time, we have deployed a temporary solution to alleviate the issues being experienced while we continue to identify and resolve this issue. In the interim, users may periodically be logged out of Fuze Data and be required to log back in to reinitiate the session.

Thank you for your patience while we work to get this issue identified and resolved.

We are detecting some degraded performance on our Data and Data API platforms.

This may impact end-user services. Expected symptoms include Fuze Data not loading periodically and the Data API not exporting records.

We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.