172 ongoing incidents
Recurly / Delayed Snowflake Export Updates
We are currently investigating delays in Snowflake Export Updates.
PlayFab / Events are failing to fire for some games, impacting Webhooks and Cloudscripts
We are currently investigating this issue.
FreshBooks / FreshBooks - Investigating Issue
We’re currently investigating reports of an issue with editing Recurring Templates on FreshBooks. We will post updates as soon as we have them.
Telesign / Operator Service Alert Nigeria - Globacom (621/50)
Date: 10/15/2021 Start Time: 11:10 AM PDT End Time: Ongoing We received notification that Globacom from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sinch / Delivery degradation - C-Spire US
Dear Client, We are writing to inform that we are observing delivery issues towards C-Spire US. Start Time: 2021-10-15 18:21 UTC. Impact: Clients may experience failed Short Code MTs and MOs on C-Spire US. We appreciate your patience and apologize for any inconvenience experienced while we worked on the issue. In case you need further information, please contact technical support at supp...
AlertSite / Fremont, CA Monitoring Location Degraded Performance
We are experiencing degraded performance with our monitoring nodes in Fremont, CA We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
AlertSite / San Jose, CA - Micro Monitoring Location Degraded Performance
We are experiencing degraded performance with our monitoring nodes in San Jose, CA - Micro We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Twilio / SMS Delivery Delays to Nigeria Glo
Our monitoring systems have detected a potential issue with SMS Delivery Delay To Nigeria - Glo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Fivetran / CSV Uploader is failing with error “Error uploading file”
The issue has been identified and we are working to resolve it.
Telesign / Operator Service Alert Nigeria (NG) - Globacom (621/50)
Date: 10/15/21 Start Time: 11:10 AM PDT End Time: Ongoing We received notification that Nigeria (NG) - Globacom (621/50) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Ubidots / MQTT
We have identified an error with our MQTT publish service and are currently looking into the issue.
Sirena / Identificamos que en algunas cuentas no están cargando los reportes de cotizaciones // identificamos que em algumas contas não estão carregando os relatórios de cotações?
The issue has been identified and a fix is being implemented.
Heap / Temporary Data Latency
Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. We expect to have this resolved by end of day today. Data collection is unaffected, and no data has been lost.
Barracuda Networks / Barracuda Backup (BBS) - US Region - Offsite Replication & Cloud Interface Issues
We are currently investigating an issue impacting offsite replication, the cloud interface, and reporting in the US region.
Shelf / Problems With Updating Gems
We are currently investigating this issue.
NBA Top Shot / The Marketplace will be temporarily down while the Run It Back 2005-06 packs are dropping.
The Marketplace will be temporarily down while the Run It Back 2005-06 packs are dropping.
Togetherwork / [SEV-4] Intermittent Processing Issues
We are aware of an issue that is preventing some transactions from being processed. We believe the errors may be isolated to Visa transactions. Our teams are investigating the issue and will provide updates until the situation is resolved.
Boomi / [Atom Cloud Instance] Degraded Performance
The Boomi DEU Hub Cloud is currently operating at a higher than normal latency. During this time, you may be experiencing degraded performance. Our engineering team is investigating the issue. We apologize for any inconvenience that this incident may have caused and we will provide an update once we have more information.
Sirena / Los recordatorios no parecen estar venciéndose en el tiempo configurado // Os lembretes não parecem estar vencendo no tempo configurado
We are currently investigating this issue.
Canva / Users seeing a 403 error message or blank screen while logging into Canva through a mobile web browser on Android
We have identified and are fixing a partial outage for some users who log in or sign up to Canva on an Android device via Facebook or Google using the mobile browser. While we work on resolving this, affected users can use the Android Canva mobile app instead.
Yelp Developer APIs / Reporting API metrics delayed for October 12, 2021 and following days
The issue has been identified and a fix is being implemented.
Pexip / Occasional join failures for a subset of Teams CVI calls
We are currently investigating some occasional call drop failures for Teams CVI calls. If you experience any issues with calls disconnecting in Teams meeting, please try your call again.
Gandi / Simple Hosting incident
Nous rencontrons des lenteurs sur nos API internes Simple hosting, la vitesse des opérations sur Simple Hosting est dégradée mais la disponibilité des sites n'est pas affectée. We are investigating slowness on the internal APIs of our Simple Hosting product. New operations might be slow to process, but websites availability is not impacted.
App Center / upload.appcenter.ms url has been discontinued
Customer that are using older appcenter-cli version may experience issues during distribution.
TOPdesk / SaaS disruption OData feed 500 Internal Server Error
We are currently experiencing problems on the reporting service. As a result the OData feed for your environment may be unavailable or return 500 Internal Server Error. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident ...
PayPal / Initial Notification: Delay in reconciliation process affecting Transaction Search API (PP-LIVE-48063)
Zuora / A subset of Production and Sandbox environments experienced internal error while launching the Tax App in Zuora UI.
We are currently investigating the issue. It affects UI access only.
Datto / RMM - Concord, Zinfandel, Syrah, Merlot - Delayed Audits
Our teams are currently investigating delayed audits on new and existing devices for Datto RMM on Concord, Zinfandel, and Syrah. This may also cause a delay in policies being applies to devices. An update will be posted here within 30 minutes with the status of this investigation. Thank you for your patience!
ClearlyIP / Issues with Tier 1 Upstream Provider which may affect be affecting calls
An upstream provider is currently investigating an intermittent voice call quality.
Twilio / SMS Delivery Delays to Inland Telco USA Using Subset of Short Codes
We are experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Zuora / Intermittent Authentication Errors
We are investigating intermittent latency with our authentication service for customers in our America's Hosted datacenter. Our engineers are actively working on the issue.
Kraken / Etana Deposit Delays
We're investigating an issue with the Etana funding gateway. Deposits are currently delayed. We will provide any updates as soon as possible.
FinTecSystems / Maintenance // Wartungsarbeiten FintecSystems
20.10.2021 07:00 - 07:30 Uhr An upstream port will be switched to another router on Wednesday, 20.10.2021 at 07:00 CEST. We don't expect any impacts or problems. No action is required by our customers. We'll update this notification as soon as all necessary steps were taken.
Inspera / Delays in candidate updates in Monitor
This incident is being worked on with high priority and a new update will be posted by 12:30 CEST. There is currently a delay of approximately 10 minutes in processing candidate events. The impact of the incident currently includes: - Candidates that have submitted during this incident are not updated to the Submitted status in Monitor. These candidates have submitted, and the status will b...
Sinch / Performance degradation - Norway - Telia
Dear Client, We are writing to inform you that Telia - Norway is currently experiencing issues with DLRs. Incident Start Time: 2021-10-14 07:00 UTC Incident End Time: TBD Impact: Clients may observe delayed or failed DR's from Telia - Norway. Our tests prove that MT's are unaffected. We appreciate your patience and if you have any further questions or concerns please do not hesitate to reac...
Skedulo / Login Issue on Skedulo Mobile APP - version 2.29
We've identified an issue where some users with mobile version 2.29 installed are unable to login to the mobile app. We're further investigating and will update here shortly.
CoinList / ETH + ERC-20 Withdrawal Delays
We are having trouble broadcasting transactions in a timely manner so there may be delays in withdrawals
Coinbase Pro / BADGER, RARI Markets Open
Inbound transfers for BADGER and RARI are now available in the regions where trading is supported. Traders cannot place orders and no orders will be filled. Trading will begin on or after 9AM PT on Thursday October 14, if liquidity conditions are met.
Thinkific / Advanced Reporting is Inaccessible
Thinkific is currently experiencing an issue with the Advanced Reporting being inaccessible. Our engineers have identified the source of the issue and are currently working on a fix. We apologize for the inconvenience this issue has caused. Thank you for your patience while we work on a resolution.
Ledger / Polkadot (DOT) - temporary outage
You may not be able to properly perform DOT related operations as well as getting updated balances, we are working on restoring the service with our partners. As always, this does not affect your assets. Please refer to the following articles in the meantime;,https://bit.ly/3v55s8Q (DOT)
Telesign / UK - contents that contain URLs need to be whitelisted
Country: United Kingdom Operator: all Effective Date: already started Details: Operators can request that the content messages that contain URLs be whitelisted. The information needed for registration is URL, Sample message, Business case (purpose of the message). ETA is 2-3 working days;
Coinbase Pro / DOT Withdrawal
We are currently working through a backlog of outgoing DOT transactions. Customers sending DOT from Coinbase to an external address may experience a delay before the transaction appears on the blockchain. Some customers may have seen a failure with their transaction and will experience delays with any new transaction.
Coinbase Pro / NKN-EUR & NKN-GBP Markets Open
Trading on our NKN-EUR and NKN-GBP order books is about to begin. Books will now enter auction mode. Customers can post limit orders and view the resulting indicative open price. The books will be in auction mode for a minimum of 10 min during which no matches will occur. Upon completion of the auction, crossed orders will be matched at the opening price based on available liquidity.
Talis / CLA Check Permissions in Talis Aspire Copyright Clearance
There is currently an issue with the CLA Check Permissions feature which means that requests for UK items for UK users are being referred. We are currently investigating.
Scaleway / [Webhosting] Email filters
Some customers reported an issue with email filters on their Webhosting classic offer ( Perso , Pro, Business ). Our product team is currently investigating. We will update this status as soon as we have more information.
Bullhorn / Position Syncing Delays - Bullhorn VMS Sync
Impact: Some users may experience delays and/or errors with Shiftwise requisitions processing in the Bullhorn Fyre Sync application.
System: Bullhorn VMS Sync
Service: Position Syncing
VMS: Shiftwise
Description: The Bullhorn Technical Operations team has identified that Shiftwise is currently experiencing technical difficulties. We are monitoring the situation and will post an updat...
Gitbook / GitBook improvements
We are opening this incident to start sending updates about smaller fixes and changes as we continue working on improving GitBook. Please subscribe if you are interested in these updates.
Paazl / Paazl Web Application: order overview
We are noticing that the order overview of our Web Application has degraded performance. We are investigating the cause of this issue. Note: orders are still registered at carriers if the label is generated.
Datto / RMM - Pinotage - 503 errors displayed in the agent browser - Monitoring
Our teams are currently investigating RTO agent browser 503 errors for Datto RMM on Pinotage. An update will be posted here as we progress with the status of this investigation. Thank you for your patience!
Digital Pacific / Networking incident
We have identified some routing issues from international traffic to one of our public IP subnets. We have taken steps to resolve this, and are monitoring the situation.
Kushki / Intermitencias Transfer Processor (EC)
Se validan problemas con Transfer Processor (EC), el cual está presentando intermitencias con el método de pago. Se establece comunicación con el procesador, el cual informa que ya se encuentra identificado el fallo y al momento se encuentran en monitoreo, tan pronto los servicios estén restablecidos, procederán a notificarnos. De nuestro lado nos mantenemos en monitoreo y cualquier novedad ser...
GeForce NOW / Conan Exiles DLC issue
Conan Exiles is available to play for users that own the DLC Isle of Siptah. Users that do not own the DLC will get an error at launch. We are currently investigating this issue and working on a fix.
Gitbook / Limited access to older revisions
We are still in the process of migrating older revisions for a number of spaces. This may result in older content being inaccessible while this migration takes place. Your primary content and future revisions should not be impacted. Your older revisions should be restored over the next few days. This may cause issues merging change requests (old drafts) that were pending prior to our maintenanc...
Crypto.com / STX Withdrawals Delayed
STX withdrawals is delayed. We are currently monitoring this issue.
Triton Digital / Yield-Op analytics Dashboard (Rill) is running late from 09/10/2021.
The data from 09/10 for rill is running late at the moment and we are currently reprocessing the data. We apologize for any inconvenience and thank you for your patience while we work to resolve this.
Snyk / Inconsistencies in data in Snyk reporting function.
We currently have an issue with a component in our reporting infrastructure, which is causing some inconsistencies in the data that customers may see in the reporting sections of our UI and from the reporting API. For clarity, this issue is only in our reporting function, Snyk products are working as normal in terms of identifying and notifying customers of their vulnerabilities; the issue is...
HeroCoders / Clockwork database is not stable
We are observing the database queries failing randomly due to out-of-memory errors. We're investigating this issue.
Luno / Planned maintenance on FPX instant deposit system in Malaysia
Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Monday, 11 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 6.00 a.m.) Tuesday,...
AskCody / Problems using the new Microsoft Edge browser for kiosk printing on check-in kiosks
Following the Microsoft Edge browser release v. 94.0.992.31 the printing does not work as intended on AskCody check-in kiosks. We will follow updates from Microsoft on the issue, but for now we recommend switching to Google Chrome browser for check-in kiosks where a kiosk printing option is needed. Learn more about check-in kiosk setup here: https://help.askcody.com/how-to-configure-welcome-c...
The Graph / No new blocks on POA core
We see a problem with no new blocks on POA core. We are investigating.
Telesign / Airtel Tanzania - Generic Sender IDs no longer allowed
Country: Tanzania Operator: Airtel (640/05) Effective Date: Already started Details: Generic Sender IDs are no longer allowed for Airtel Tanzania.
Square / Performance Issues: Unexpected Reboots on Square Terminal and Square Register
We’re experiencing performance issues with Square Terminal and Square Register. Our engineers have detected an issue on versions 4.36 and above that is causing unexpected reboots. At this time, there are no workarounds available. Thank you for your patience while our engineering team continues to work towards a fix.
Doxy.me / Safari 15: Low Audio During Calls
We are aware of a bug introduced by the deployment of Safari 15 that is impacting all WebRTC systems. Many Safari 15 users may experience very low or hard to hear audio from their clients while on calls with their clients or providers. If you experience this issue during a call, please try another internet browser such as Google Chrome or Firefox. We are working internally and with our vendors...
Peloton / Facebook Login Not Available for Strava/Spotify Integrations
We have identified an issue where members are not able to log into Strava or Spotify using the Facebook login option. Members are still able to connect using a non-Facebook login or by logging in at members.onepeloton.com. We will update this page with additional updates. We apologize for any impact this may have on your Peloton experience.
Mangopay / [PRODUCTION] Disturbance on payments (PSP brick)
We saw new events of PSP technical error from 3.50 to 4.16 PM UTC. The error rate was less severe than the previous incident and the situation is now back to normal. We will keep this status open until the full resolution has been confirmed and will provide a new update tomorrow morning.
Bazaarvoice / The TryIt US Sampling Portal is down
Our TryIt US Sampling Portal is currently down. Our technical team is currently working to restore full functionality to the TryIt Sampling Portal. We will update the status once service has been restored to the Sampling Portal.
Crypto.com / Card Transactions Being Declined
We are aware users are seeing card transactions being declined, our team is investigating with urgency on this. Thank you for your patience.
AppFollow / Slack Integration Issues
Due to Slack DNS issue on September 30, 2021 some Slack integrations may be inactive. The issue can be fixed only by resetting the integration from scratch or by replacing the integration with Smart Alerts. We advise to use Smart Alerts as this is a new and effective feature. https://support.appfollow.io/hc/en-us/articles/360020979898-Smart-Alerts-Overview
FinTecSystems / [DeN26] Technical Issues for Pay
[DeN26] has technical issues for pay. No action is required by our customers. Our bank interface for this particular bank will be unavailable until these issues are resolved. We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again. In case of ongoing errors or problems please contact [email protected]
Visma / Monitoring an issue in Visma Flyt Ressursstyring
We are currently investigating an issue with performance in VFR.
Kajabi / Those who are currently using an outdated operating system may experience an issue with uploading files to the platform.
Those who are currently using MacOS 10.11 (El Capitan or older) or Windows (XP SP3 or older), may experience an issue with uploading files to the platform. Although this issue is not isolated to Kajabi and beyond our control, upgrading your OS to a more recent service package may resolve the issue. Disclaimer: Please follow the documentation provided by your operating system provider (Apple, Mi...
FinTecSystems / [DeSantander] Technical Issues
[DeSantander] has technical issues. No action is required by our customers. Our bank interface for this particular bank will be unavailable until these issues are resolved. We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again. In case of ongoing errors or problems please contact [email protected]
Telesign / India DLT Consent Data Upload - update
Country: India Operator: all Effective Date: 20th of October Details: All consents obtained before the 1st of September need to be uploaded until 20th of October. As per the new guidelines of the Telecom Regulatory Authority of India (TRAI) consents with an acquisition date prior to 1st of September 2021 will not be accepted effective 20th of October 2021 onward by any operators. In the abse...
Code42 / SCIM Provisioning
We have identified an issue where customers could experience issues with SCIM setup and provisioning. These issues should be intermittent and resolve eventually but we do plan to release performance improvements in a few weeks.
Lever / Visual Insight stale data
We are currently experiencing a behavior where Visual Insight has not updated since October 4th @ 5pm Pacific time. We have identified the issue and we’re working to implement a fix as quickly as possible. Additional updates will be provided as soon as a resolution is in place.
Cloudways / Cloudways Platform Console: CDN provisioning Issue
We are experiencing issues with our 3rd party CDN provider and therefore disabling its provisioning from our Platform until issue is permanently resolved to save our customers from the hassle. Inconvenience caused is deeply regretted.
Patreon / Payments processing impacted for India
With recent changes in RBI policy for recurring payments, Payment processing for patrons in India is impacted. We are working with partners to resolve this as soon as possible.
Salsify / Enhanced Content functionality is currently not appearing on Office Depot
The Engineering team has identified an issue which is affecting Enhanced Content on Office Depot. The team is currently working on a solution with Office Depot.
Telesign / 10DLC update – T-Mobile fees
Country: USA Operator: T-Mobile Effective Date: 1st of December Details: T-Mobile has changed the effective date for the $50 10DLC Campaign Service Activation & Campaign Service Migration Fee to the 1st of December 2021. (previously the effective date for this was 1st of October) However, effective October 1, 2021, T-Mobile will begin charging the following fees: • NNID Registration - $...
Telesign / 10DLC update - Grace period extended for Unverified Brands
Country: USA Operator: all Effective Date: 1st of November Details: The deadline for brands with active campaigns to obtain the "Verified" status has been extended to 11/01/2021. Campaigns from "Unverified" Brands will still be active until 11/01/2021, after which they will be automatically deactivated. For any of "Unverified" Brand that has active campaigns, the details should be resubmitte...
CoinList / DOGE Deposits are Disabled
DOGE deposits are currently disabled. We are currently investigating.
Cumulocity / Limited cipher support as of release 10.10
With the 10.10 release, the cipher suite was updated and weak cyphers were excluded to make the platform more secure. This was announced latest in the 10.9 release notes, but because a lot of active devices are still using old ciphers, we are looking for a possible solution supporting older ciphers. There are two separated paths here based on protocol: * HTTP - it is already possible to con...
IFTTT / The Wikipedia service is currently paused
Paused services may be experiencing technical difficulties. All Applets using these services will resume once the technical difficulties are resolved.
Affirm / Merchant Dashboard Search Degradation
We are experiencing a continuation of the Merchant Dashboard issue where the Charges Search functionality may not be working for some merchants, although the API logs search remains fully functional. Our engineering team is currently working on a solution to fix the issue as soon as possible.
SugarSync / SugarSync connectivity issues
Some users are unable to connect to SugarSync or log into the web site. The desktop app may also be affected. We are currently investigating the issue.
PayTrace / A small number of our merchants are experiencing “carding” via Payment Link - an increase in fraudulent card-not-present transactions.
To mitigate this we recommend you confirm the admin email listed on your account. This is important, because when a security feature is triggered, our system emails the account admin. Merchants should also review transactions daily prior to settlement. As fraudsters become more sophisticated, we will continue to adapt security features. PayTrace and the entire payment industry are experiencing ...
Catchpoint / SSL issue with Let's Encrypt certificates
We’re investigating an SSL issue caused by another Let's Encyrpt root certificate that was set to expire at 10 AM ET on 9/30, causing Object, emulated and API tests to fail for some of our clients. We will update here as more information becomes available.
FinTecSystems / [DeBarclaycard] New Bank Portal
[DeBarclaycard] has a new Bank Portal. No action is required by our customers. Our bank interface for this particular bank will be unavailable. After implementing the new bank interface should be available again. In case of ongoing errors or problems please contact [email protected]
Telesign / Russian Federation - local Sender ID registration documents needed
Country: Russian Federation Operator: all Effective date: already started Details: Operators have the right to request the below documents for registration of Sender IDs as local ones for the Russian Federation at any moment: 1. copies of documents for a trademark, 2. copies of documents for the legal entity of the requested Sender ID. 3. copies of documents for the domain. This is not a m...
Telesign / 10DLC registration updates T-Mobile and AT&T
Country: USA Operator: T-Mobile, AT&T Effective date: already started Details: T-Mobile has postponed MO/MT termination fee increase for unregistered and/or non-migrated traffic that is on P2P routes. The date of the fee increase will be communicated. AT&T - 10DLC program is currently in a registration “grace period.” They informed that all organizations should register their brands and c...
Forestry / Ongoing database maintenance
We are performing ongoing database maintenance that will improve stability. Occasional slowdowns/errors may occur while optimize the database.
Aptible / New OS Releases Require Docker Upgrade
The latest releases of some operating systems have made breaking changes that only allow them to run on the latest version of Docker, 20.10. Notable affected releases include Debian Bullseye and Alpine Linux 3.14. Issues using these images manifest in different ways but they generally involve problems accessing the file system. You can avoid any issues by basing application images on a previous...
The Graph / JSON RPC calls to Polygon timing out
We are seeing timeouts on JSON RPC calls to the Polygon endpoints. This could result in slower indexing speed and ultimately in subgraphs failure. Please reach out in thegraph.com/discord #hosted-service if you experience problems with Polygon/Matic indexing.
Telesign / Thailand - all Sender ID Registrations are on hold
Country: Thailand Operator: all Effective date: already started Details: The NBTC (National Broadcasting and Telecommunications Commission), the regulatory authorities and the Thai Government has called for an urgent meeting with all Thailand MNOs on the spam situation in Thailand. Until this meeting is done, all recently submitted and new requests for Sender ID Registration are on hold. Als...
Doxy.me / Safari 15: Frozen Video Feed
We are aware of a bug introduced by the deployment of Safari 15 that is impacting all WebRTC systems. Many Safari 15 users may experience frozen video images while on calls with their clients or providers. If you experience frozen images during a call, please try another internet browser such as Google Chrome or Firefox. We are working internally to see if there is anything we can do to help m...
Kushki / Intermitencia Banco Falabella - ETPay (CH)
Se observa un incremento en el porcentaje de transacciones rechazadas, que en su mayoría son por errores del procesador. Al momento nos encontramos gestionando comunicaciones con el mismo para conocer el estado del Banco. Nos mantenemos en monitoreo y cualquier novedad será informada oportunamente.
Telesign / Annual Canadian Carrier Brownout
Countries: Canada Operator: all Effective date: 28th of October Details: The Canadian Carrier Brownout is an annual carrier provisioning freeze during which new Short Codes, or changes requiring network updates to existing Short Codes, such as aggregator migrations or price point changes, do not occur. In order to meet the last provisioning date of 2021 and to have a Short Code provisioned o...
Triton Digital / Tap Explore issue showing higher YieldOp revenue than reality
We are investigating an issue where Tap Explore is showing YO impressions to be higher than they actually are. We suspect that as some direct sold campaigns are being flagged as YO. More information to follow.
FinTecSystems / [FrBoursorama] - New Bank Portal
[FrBoursorama] has a new Bank Portal. No action is required by our customers. Our bank interface for this particular bank will be unavailable. After implementing the new bank interface should be available again. In case of ongoing errors or problems please contact [email protected]
FinTecSystems / [DeDeutscheHandelsbank] Disabled Transport
Due to changes to the Deutsche Handelsbank service we had to disable Deutsche Handelsbank as a supported bank/transport. We are currently working on a different approach. Until this process is completed the bank will be unavailable.
FinTecSystems / [FrCompteNickel] - New Bank Portal
[FrCompteNickel] has a new banking portal from [2020-09-28]. No action is required by our customers. Our bank interface of this particular bank will not be available. After implementing the new bank interface should be available again In case of ongoing errors or problems please contact [email protected]
FinTecSystems / [DeSparda-Bank] Technical Issues
[DeSparda-Bank München/Baden-Würrtemberg] has periodical technical issues. No action is required by our customers. Because of ongoing technical problems with the bank users may not be able to login or perform a successful transaction. We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites are fully functional again. In c...
FinTecSystems / [FrBanquePopulaire] - New Bank Portals
Some [FrBanquePopulaire] banks have a new banking portal from [2020-02-20]. No action is required by our customers. Our bank interface for some regions of this particular bank will not be available. After implementing the new bank interface should be available again In case of ongoing errors or problems please contact [email protected]
FinTecSystems / [ChRaiffeisen] Technical Issues
[ChRaiffeisen] has periodical technical issues. No action is required by our customers. Because of ongoing technical problems with the bank users may not be able to login or perform a successful transaction. We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites are fully functional again. In case of ongoing errors or pr...
IFTTT / Users are unable to connect to the Reddit service on IFTTT
We are currently investigating this issue.
Telesign / MTN networks mandatory preregistration of message templates for generic Sender IDs
Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia Operator: MTN Effective date: already started Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregister...
Salsify / We are experiencing an issue refreshing Walmart product data for Insights reports
Our engineering team has identified an issue with our 3rd party crawling vendor which is resulting in stale data for Walmart PDP reports and Price History Widgets, which may show stale data until this issue is resolved. Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmar...
Volusion / Phishing Email Attempts
Volusion has identified a phishing attack (sent via WhatsApp text messaging) aimed at merchants attempting to steal login credentials (username / password) used to manage Volusion stores. The messages claim to be from an agent working with Volusion to boost visibility and viewing rates for merchants, and include a link that leads to a fake Volusion login page. If you have received a message of ...
The Graph / Arbitrum One subgraphs with ethereum calls failing due to time-out
This is an intermittent failure. We are investigating.
Telesign / Jawwal Palestine - Generic senders forbidden
Country: Palestine Operator: Jawwal Effective date: already started Details: Generic senders are forbidden by the operator, all senders should be branded. The information needed for Sender ID registration are: • Sender name • Message Template • Company name • Company website The registration is usually done in 3 days and is free of charge.
CoinList / XTZ Withdrawals Disabled
XTZ Withdrawals are currently disabled. We are currently investigating with our custodian.
Telesign / Kenya Safaricom new Sender ID regulations
Country: Kenya Operator: Safaricom Effective date: already started Details: MNO Safaricom has new requests regarding Sender ID registration towards Kenya. The required information for the registration of Alphanumeric Sender IDs are: 1. Client’s Company Name or Entity Name 2. Client’s copy of Certificate of Incorporation - (they added this requirement in order to have more visibility that the...
Telesign / Myanmar MNOs have issues with registering Sender IDs
Country: Myanmar Operator: all Effective date: already started Details: Due to Military Coup in Myanmar, all the MNOs are facing trouble in registering Sender IDs. There is no ETA from operator's end.
TapClicks / Twitter - Data Interruption Due to API Upgrade
Customers leveraging Twitter data in their dashboards may have experienced a lag in data, particularly in regards to Tweet data. The issue stems from an API upgrade from the August release and the team is working to resolve the issue by reverting to the previous Twitter API Version. TapClicks will revert the API version back to V1 to ensure legacy KPIs are updated in the system and plan for a...
Uphold / We are temporarily not supporting DASH instant send deposits.
We are currently investigating this issue.
Barracuda Networks / Scheduled Retention - US Region
Barracuda Cloud Archiving Service is experiencing an issue with retention being scheduled in the US region. Our engineers are currently investigating the issue. In the meantime, customers who require immediate retention scheduling should contact support, who can process it manually on your behalf. We will provide another update once we have started to implement a solution.
Telesign / MTN networks mandatory preregistration of Sender IDs and message templates
Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia Operator: MTN Effective date: 15th of September Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any t...
Telesign / Malaysia -starting September 1st, all messages need to include a brand/company name in the message content
Country: Malaysia Operator: all Effective date: 1st of September Details: Starting September 1st, all messages need to include a brand/company name in the message content to avoid potential penalties from carriers.
Telesign / Generic Sender IDs forbidden for Dialog Sri Lanka
Country: Sri Lanka Operator: Dialog (MTN-Axiata) Effective Date: 1st of September Details: From September 1st, all generic senders will be forbidden by the operator Dialog (MTN-Axiata) in Sri Lanka and all unregistered senders will not be delivered. Registration requirements are: • Sender name • Message template • Company name • Company website • Business type • Traffic type (Promotional /...
Telesign / 10DLC Update
With effect from 1 October, 2021, mobile providers will start enforcing 10DLCs for A2P SMS in the US. As such, providers now require all A2P SMS sent in the United States to be sent via 10DLC, DSC or TFN. All messages sent with a long code will be blocked and can incur significant fines and penalties will be imposed by the mobile carriers for non-compliance. You will be responsible for such fin...
Sendcloud / Poste Italiane Service Points problema nella creazione delle etichette - Poste Italiane Service Points label announcement issues
Al momento stiamo conducendo un’indagine sul problema.
Coinberry / High volume of activity due to XRP delisting
We are experiencing a high volume of orders resulting in some users being subject to slow response from the mobile app or website. Funding, trading and withdrawals orders are being processes in the order they were placed. This is not a security matter and your funds are safe. If you experience this error, please wait 10 minutes and try logging in again. An update will be posted in 3 hours.
Telesign / Generic senders forbidden for Altel/Tele 2 Kazakhstan from September 1st
Country: Kazakhstan Operator: Altel and Tele 2 Effective date: 1st of September Details: From September 1st, generic senders will be blocked by the operators Altel and Tele 2 in Kazakhstan. Sender ID Registration is mandatory, and the information required are: sender name, message template, company name, company website, company type (Local/International), company VAT number and service des...
Seismic / COVID-19 Notice
Business Continuity At Seismic, we’re fully committed to providing exceptional service levels to our customers. While our operations are not directly impacted by COVID-19, we recognize that this is a widespread and evolving situation and have activated plans to ensure our ability to continue providing services as usual throughout the outbreak. As part of our dedication to the health and well-...
Telesign / Armenia Ucom- generic Sender IDs are no longer an option
Country: Armenia Operator: Ucom Effective date: 23rd of August Details: From 23rd of August, generic Sender IDs won't be available for Armenia Ucom.
Grow / Facebook API Partial Outage Affecting Facebook Ads
Facebook's Graph API is having some disruptions. They have been ongoing since June 9th 11:58AM MDT. https://status.fb.com/graph-api We will update as we find out more information from Facebook.
Palo Alto Networks / Prisma Access Remediation Plan for CVE-2021-3046
On August 11th 2020, the Palo Alto Networks Security Team published a CVE that was found externally. The following CVE could potentially impact a subset of Prisma Access customers that have a Mobile User - GlobalProtect deployment. Customers that do not have a Mobile User - GlobalProtect deployment are not impacted by this CVE. CVE Name:
Telesign / Ucom Armenia mandatory Sender ID Registration
Country: Armenia Operator: Ucom Effective date: Already started Details: Sender ID registration for alpha and numeric senders is required for Armenia Ucom. Only sender name is needed for registration.
Telesign / Generic Senders are no longer allowed in Turkey for Standard clients
Country: Turkey Operator: All Effective Date: 9th of August Details: Starting from the 9th of August generic senders are forbidden in Turkey for Standard clients and Sender ID registration is mandatory. All traffic from unregistered SenderIDs is now blocked.
Telesign / Qualification Policy Change for 10DLC
Country: USA Operator: all Effective date: 29th of July Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a...
Palo Alto Networks / AutoFocus is currently experiencing an ingestion delay.
Customer Impact: Ingestion of sample intelligence from WildFire to Autofocus is delayed.
Telesign / Mytel Myanmar- business license needed for Sender ID registration
Country: Myanmar Operator: Mytel Effective Date: already started Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
TapClicks / Facebook Ads - Issues Rendering Ad Previews
Hello! We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pdf, Desktop previews don't show up on several instances for several clients. This issue is happening for the Desktop Preview metric of Facebook Ads → Ads Data View. This is affecting the automated reports. This issue has been reported to Facebook...
Crux Systems / China Navigation service outage
We're currently experiencing a disconnect from China Navigation Co. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
CloudAMQP / Issues provisioning instances in Alibaba Cloud
Because the great firewall of china is blocking almost everything outside, we can unfortunately not bootstrap new servers at this time.
Telesign / Verizon Wireless- Short Code Provisioning Freeze
Country: USA Operator: Verizon Wireless Effective Date: from 7/25/2021 until 8/1/2021 Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Telesign / India DLT final phase - Consent Template Upload
Country: India Operator: all Effective Date: 15th of July Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message...
Telesign / Operator Service Alert Indonesia (ID) - Telkomsel (510/10) Voice traffic issues
Date: 07/13/2021 Start Time: 03:42 AM PDT End Time: Ongoing We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Telesign / Kuwait Ooredoo introduced monthly Sender ID Registration fees
Country: Kuwait Operator: Ooredoo Effective Date: 1st of August Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Telesign / Operator Service Alert Vietnam - Mobifone (452/01)
We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Vonage / Denmark SMS - Degradation for Inbound SMS towards Denmark Long Virtual Numbers
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Denmark Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Denmark Long Virtual numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please...
The Graph / Problems with indexing subgraphs on Binance Smart Chain (BSC) on blocks before 7796111
We have problems indexing blocks before 7796111. Work around: If the contract that you try to index is deployed after block 7796111 or you just start to index events after this block, it should work.
FLOW by TIE Kinetix / Issues with DNS provider
We are currently having an issue with our DNS provider which could result that the portal cannot be opened for some users. We are investigating the issue and will update once we have more information
Volusion / eWAY order processing
We have received reports that our customers using the payment gateway eWAY are experiencing issues processing orders. We are continuing to investigate, and will provide further updates as more information becomes available
Telesign / Ooredoo has issues with whitelisting sender IDs in Kuwait
Country: Kuwait Operator: Ooredoo Effective Date: from the beginning of June Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Barracuda Networks / Barracuda Cloud Archiving Service Disruption - UK Region
Some Cloud Archiving customers in the UK may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore the service to normal operating levels.
Barracuda Networks / Mail Processing Delays in the US for Cloud Archiving Service
Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
Palo Alto Networks / Prisma Access (Panorama Managed) 2.1 Preferred is Now Available to Upgrade
(Please ignore this alert if you are running the 2.0-Innovation plugin version and/or your dataplane version is 10.0.3.) The Cloud Services plugin 2.1 Preferred is now available for Prisma Access (Panorama Managed) deployments. * If you are running the cloud Services plugin version 2.0-preferred, you can
Telesign / Belarus - additional information required for Sender ID Registration
Country: Belarus Operator: all Effective Date: already started Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are: -Company field of activity -Company headquarter
Telesign / Sender ID registration needed for Ethiopian Telecommunications
Country: Ethiopia Operator: Ethiopian Telecommunications Effective Date: already started Details: Sender ID registration is introduced for Ethiopian Telecommunications; Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name); Restrictions: Local banking traffic forbidden, Promotional traffic forbi...
Kushki / Baja tasa de aceptación de transacciones de Scotiabank por ETPay
El equipo comercial identificó una tasa de aceptación del 3% de Scotiabank por Etpay. El banco será deshabilitado hasta encontrar una pronta solución.
ProPay / SMS text invoices not transmitting
We are aware of an issue with text invoices sent from the mobile app and website not being received. The screen will indicate the invoice has been sent, but the intended recipient does not receive a message. This only affects invoices sent via SMS text. Payment invoices sent via email continue to function normally. We are investigating and will provide an update as soon as we have more insight ...
GearHost / Free CloudSite End of Life
Today we are announcing the end of the free CloudSite plan. As of today June 3rd, 2021 the free CloudSite plan will be removed from the GearHost Portal. For now, any existing free CloudSites will stay active for at least 30 days. 30 days from today all customers that do not have a paid service will lose their free CloudSite whether its actively used or not. Please read the rest of our blog: ht...
Telesign / Generic Senders are no longer allowed in Myanmar
Country: Myanmar Operator: all Effective Date: 1st of June Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Palo Alto Networks / Prisma Access - Cloud Services Plugins Before 2.0 Will Be End-Of-Life (EoL) on June 16, 2021
If you are running a Prisma Access (Panorama Managed) deployment that uses a Cloud Services plugin that is earlier than 2.0 and have had your dataplane upgraded to either 9.1.7 or 10.0.3, you must upgrade your plugin to the minimum supported 2.0 version (either 2.0 Preferred or 2.0 Innovation) before June 16, 2021. The supported Cloud Services plugin version depends on the dataplane that your d...
Telesign / MTC Saudi Arabia needs additional NOC in order to register Sender IDs from local companies
Country: Saudi Arabia Operator: MTC Saudi Arabia (420/04) Effective Date: Already started Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
Telesign / Indonesia's operators won't process new Sender ID Registration until 20th of May
Country: Indonesia Operator: all Effective Date: Already Started Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 1...
Telesign / Numeric characters in Sender IDs are not allowed in Tanzania
Country: Tanzania Operator: All Effective Date: Already Started Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
Telesign / NOC is mandatory for every Sender ID registration in UAE and consent is needed.
Country: United Arab Emirates Operator: all Effective Date: Already started Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentiall...
Telesign / Spaces in sender ID are not allowed by MegaFon (250/02)
Country: Russia Operator: MegaFon (250/02) Effective Date: already started Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Telesign / Hanoi Telecom (452/05) is no longer supporting numeric sender ID's.
Country: Vietnam Operator: Hanoi Telecom (452/05) Effective Date: 3-May-21 Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Crux Systems / Hyundai Service Outage
We're currently experiencing a disconnect from Hyundai. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
Tallie / THIRD PARTY ISSUE: Brex Connections Not Performing Reliably
We have received a number of reports of a degradation of service in our third party aggregated connections for Brex cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time. If you find yourself experiencing this issue and need card trans...
Palo Alto Networks / Panorama On-Boarded Firewall Certificate Issue (Cortex Data Lake)
Urgent message for Cortex Data Lake customers with firewalls onboarded via Panorama. Please read this Customer Advisory for more information. https://live.paloaltonetworks.com/t5/customer-advisories/panorama-on-boarded-firewall-certificate-issue-cortex-data-lake/ta-p/328630
Palo Alto Networks / Prisma Access Egress IP Address Optimizations
Palo Alto Networks will be implementing IP address optimizations throughout 2021 to improve the overall experience for our Prisma Access customers. Please read more about it here.
Palo Alto Networks / Planned upgrade notification for 2.0 Prisma Access Dataplane
Scheduled: Our goal is to minimize the impact on your network traffic, and we make every effort to perform the upgrades at a time that is minimally disruptive to your organization. With this data-plane upgrade, you will have the flexibility to select which Prisma Access location(s) to first perform the Dataplane upgrade along with the upgrade time window. A walkthrough of the upgrade process i...
Crux Systems / Ports America service degradation
We're currently experiencing a disconnect from Ports America terminals in Baltimore, Tacoma, and New Orleans due to an updated API integration. As our team learns more, we'll update our status page with details. Please be sure to subscribe if you have cargo coming into this terminal so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the ...
Crux Systems / SSA Massport Boston service outage
We're currently experiencing a disconnect from SSA Massport Boston due to connectivity issues. As our team learns more, we'll update our status page with details. Please be sure to subscribe if you have cargo coming into this terminal so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the mean time please contact us at [email protected]
Crux Systems / ZIM service outage
We're currently experiencing a disconnect from ZIM. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
Crux Systems / Yang Ming service degradation
We're currently experiencing a spotty connection from Yang Ming due to a technical issue with our integration. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email ...
Embedly / Instagram Functionality
Instagram Embeds not currently functioning. We are receiving upstream errors from the facebook graph API, and we are investigating a solution for this problem. The API will not function correctly while the upstream provider prevents us from accessing content.