76 ongoing incidents
in the last 24 hours

Telesign / Operator Service Alert - Brazil (BR) - Claro (724/05;12;38)

Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Quality degradation Start Time: 10:58 PM PST - 11/20/24 End Time: Ongoing Summary: We received notification that Brazil (BR) from Claro (724/05;12;38) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apol...

Xendit / VIRTUAL_ACCOUNT BCA Indonesia Disruption

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following ac...

Hostinger / Emergency Server ID-1031 Maintenance

We are performing an emergency maintenance on server ID-1031, located in Indonesia. Client websites hosted there could be temporarily inaccessible or might load slower than usual. Our team is currently working to restore normal performance levels. We apologize for any inconvenience caused.

WeGift / Mixup MX orders are failing

We are currently investigating an issue causing some orders of Mixup MX (MIX-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Xendit / VIRTUAL_ACCOUNT BCA Indonesia Disruption

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following ac...

Catchpoint Systems Node Page / Backbone node Kyiv, UA - Multihomed unplanned maintenance

Catchpoint Backbone node Kyiv, UA - Multihomed have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

RingCentral / A portion of RingCentral customers in New Brunswick, Canada, may experience inbound calls failing with a fast busy tone.

A portion of RingCentral Canada customers in the New Brunswick area may be unable to receive inbound calls and inbound faxes. Calling parties may receive a fast busy tone. No other services are impacted at this time.

Timely Limited / Issues synchronising invoices to Xero

We've identified an issue where invoices created in Timely aren't automatically synchronising with the accounting package Xero - our apologies, we know this isn’t ideal! Hang tight, our tech team is working hard to identify what’s causing this and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://hel...

Luno / BTC/IDR order placement limit error in Indonesia

Customers may receive errors when attempting to place orders on the BTC/IDR exchange due to a limit on the selling price, which is incorrectly capped at Rp1,500,000,000. Our team is aware of the issue and working to resolve it as a priority.

Sonar / FCC Gov Census Check Intermittent Failures

We are currently seeing the FCC API endpoint have intermittent failures at this time. We have implemented a bypass. We are continuing to monitor the FCC Gov Census Check API and will remove the bypass once the FCC Gov Census Check API is stable.

WeGift / Microsoft Xbox PL orders are failing

We are currently investigating an issue causing some orders of Microsoft Xbox PL (MCXBOX-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Telesign / Operator Alert - Myanmar (MM) - Ooredoo Myanmar (414/05) 8:10 PM PST 11/20/24

Start Time: 8:10 PM PST 11/20/24 End Time: Ongoing We received notification that Myanmar (MM) - Ooredoo Myanmar (414/05) from Myanmar is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 00911340

WeGift / Fauchon FR orders are failing

We are currently investigating an issue causing some orders of Fauchon FR (FAUCHN-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Catchpoint Systems Node Page / Backbone node Montreal, CA - Bell Canada unplanned maintenance

Catchpoint Backbone node Montreal, CA - Bell Canada have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

Catchpoint Systems Node Page / Backbone node Manila , PH - PLDT unplanned maintenance

Catchpoint Backbone node Manila , PH - PLDT have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

Particle / Minor Cellular Connectivity Incident E310 SKU / US

The Particle team is investigating a decrease in online cellular devices. This affect to only devices deployed in US, in specific to the SKU E310

Sierra Wireless / Service Degradation Notification for Essentials3 SIM Subscriptions (GNOC-6681)

Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible. Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We w...

Catchpoint Systems Node Page / Backbone node Buenos Aires, AR - Telecom unplanned maintenance

Catchpoint Backbone node Buenos Aires, AR - Telecom have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

Twilio / SMS Delivery Delays to Shelcomm Network in the United States of America

We are experiencing SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Khoros / [Care] Performance Degradation in Khoros Care

We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns. We are actively investigating it, and we will keep you updated as we have more information available.

Catchpoint Systems Node Page / Backbone node Oslo, NO - GleSYS unplanned maintenance

Catchpoint Backbone node Oslo, NO - GleSYS have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

SparkPost / Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only)

We are experiencing an elevated level of errors for Engagement Tracker Service Note: This issue does not impact SparkPost customers hosted in the EU.

Broadcom / VIP - Issue with Voice OTP Delivery

Catchpoint Systems Node Page / Backbone node Athens, GR - Cogent unplanned maintenance

Catchpoint Backbone node Athens, GR - Cogent have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

Iterable / Errors appearing and delays accessing the platform

We are currently experiencing errors and slowness in accessing the Iterable platform. This is only impacting the Web Interface and is not impacting sends, journey processing. The engineering team is currently investigating. Next update by 3pm PT.

Secureworks / NGAV Management Portal

We are aware of a potential issue with the NGAV management portal and are working on a fix.

Vetspire / SEV-2 Duplicate Reminders

We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue. We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.

Khipu / RNDPA problemas al descargar certificado

Se están detectando problemas en el sitio del Registro Civil para consulta de deuda de pensión de alimentos al momento de descargar el certificado. Estamos monitoreando comportamiento del servicio.

Broadcom / Endpoint Security: Login Issue (EU Region)

Hypercare / [CA & US Region] Users being logged out of Hypercare app

We are currently investigating reports of users being routinely logged out of their Hypercare app on Android and iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region. Our Engineering team is investigating potential root causes for this unexpected behaviour on some user devices. Users are being encouraged to turn...

Team Software US / Parallels Download Disruption

Parallels is currently experiencing an issue where you may be unable to download the Parallels Client. They are actively working on resolving this issue. If you cannot download the Parallels client, you can still utilize the HTML5 web option. Please visit https://workwave.my.site.com/winteam/s/article/WT-Log-in-to-WinTeam-Using-Parallels-HTML5-Web-App-Portal for more information on using the...

Paribu / Filecoin (FIL) Ağ Güncellemesi

Filecoin (FIL) ağında yapılacak olan güncelleme nedeniyle Filecoin (FIL) yatırma ve çekme işlemleri geçici olarak durduruldu.

Meta / Outage in Ads Transparency - Ad Library Report

We’re aware of an issue causing a delay on the Ad Library Report. Our teams are actively working to resolve the issue, and we apologize for any inconvenience.

Meta / Outage in Ads Transparency - Ad Library

We’re aware of an issue causing a delay in the Ad Library audience tab. Our teams are actively working to resolve the issue, and we apologize for any inconvenience.

Dispatch / Account Message are displaying intermittently in Manage and Work

Account messages are displaying intermittently in Manage due to a issue with one of our providers. We are working with our provider to resolve the issue.

Bitpanda / Mpay Deposit options is currently unavailable due to possible 3rd party issues

We are currently investigating this issue.

Linode / Connectivity Issue - JP-OSA (Osaka)

Our team is aware of an issue that affected connectivity in our JP-OSA (Osaka) data center. The issue started on November 18, 2024. During this time, users experienced intermittent connection timeouts and errors for all services deployed in this data center. At this time we have been able to correct the issues affecting connectivity in our JP-OSA (Osaka) data center. We will be monitoring this...

Dialpad / Dialpad Meetings SMS Notifications are Undeliverable for some customers

We are investigating an issue with SMS notifications being blocked for Dialpad meetings. More details will be provided shortly.

WeGift / Smiggle AU orders are failing

We are currently investigating an issue causing some orders of Smiggle AU (SMI-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Telnyx / MMS Delivery Delays to AT&T Network in the US for a subset of Toll Free Numbers and Short Codes

We are currently facing MMS delivery delays to AT&T network in the US for a subset of Toll Free Numbers and Short Codes. Our downstream partner is currently working with the carrier to resolve this issue. Updates will be provided as soon as they are available

Sage / Ciel Données Mobiles for Sage 50 FR - Degraded Performance

We identified that basic operations like accessing the database, making consults, and deleting commercial documents are taking a long time for a subset of customers in France. If you experience the issue please raise a case with your local ISP provider. -------------------------------------- Nous avons identifié que des opérations de base telles que l'accès à la base de données, la réali...

Bandwidth / Toll Free MMS and Short Code Delays to ATT

We're currently investigating an issue causing delays in TF MMS deliveries to the ATT network. Relevant teams are engaged.

CoinList / FLOW Withdrawals Disabled

We are currently investigating this issue.

Versapay / NetSuite Embedded Pay Now Page Issue

We are currently experiencing an issue with the NetSuite embedded pay now page. If you are having trouble, please contact our support team for assistance to get it resolved.

WeGift / Nintendo eShop MX orders are failing

We are currently investigating an issue causing some orders of Nintendo eShop MX (NINTD-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

TC2000 / Problem with Dow Jones index data feed

We are currently having an issue with our Dow Jones index feed and are working to identify the issue and get it resolved. We will post an update as soon as we have more information.

Triton Digital / Advertiser separation not respected for programmatic guaranteed deals

We have identified an issue where advertiser separation is not being respected for programatic guaranteed deals. The issue has been found and a fix is currently being developed. We hope to deploy the fix in the coming days. In the mean time, adding a frequency capping tot he PG flight for 1 ad per break should provide an adequate work around. More information to come.

Xendit / DIRECT_DEBIT UNIONBANK_ONLINE_BANKING Philippines Disruption

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UNIONBANK_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Blackbaud / Active Issue Alert – Blackbaud Fundraiser Performance Management™ - 000568272

We have identified an issue impacting some of our customers where data may not be available in various areas of the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Telesign / Operator Service Alert - El Salvador (SV) - Movistar (Telefonica) (706/04) - 11/20/24

Issue: Operator - Movistar (Telefonica) (706/04) Quality degradation Start Time: 05:10 AM PST - 11/20/24 Summary: We received notification that Movistar (Telefonica) (706/04) from El Salvador (SV) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize f...

Xendit / Payouts Disruption in Philippines

Dear valued costumers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

InterNetX / .eu Transactions ; Delayed workflows

The .eu registry is currently experiencing disruptions. As a consequence of this, your .eu-transaction are taking longer to process.

Currencycloud / RON, CZK & HUF Processing Delays

We are currently experiencing intermittent delays with RON, CZK & HUF processing due to an issue with our banking provider, we are working to resolve on priority

Instaclustr / Monitoring API Latency and Error Issues

We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, ...

Officient / Exact Online – Item search gives no results (NL Premium)

You may experience that your search in the item overview gives no results. We are investigating this issue. Please be advised that the blue search bar in the top right of your screen can be used as an alternative in the meantime. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact System / Exact Online – Item search gives no results (NL Premium)

You may experience that your search in the item overview gives no results. We are investigating this issue. Please be advised that the blue search bar in the top right of your screen can be used as an alternative in the meantime. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

WeGift / Netflix RO orders are failing

We are currently investigating an issue causing some orders of Netflix RO (NFLIX-RO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

DocuSign / The DocuSign app on the Google marketplace is not available to be installed. Customers with it already installed are not impacted (DIRCA-1941)

We are currently investigating this issue.

Catchpoint Systems Node Page / Backbone node Atlanta, US - Cogent unplanned maintenance

Catchpoint Backbone node Atlanta, US - Cogent have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

Currencycloud / USD Processing Delay

We are currently experiencing delays with USD processing due to an issue with our banking provider, we are working to resolve on priority

Akamai / Reporting issues

We have identified an issue with Reporting related to delayed data for the "Traffic by Hostname" report on the Akamai Control Center. We have implemented a fix for this issue as of 9:15 UTC on November 20, 2024; based on current observations, the service is resuming normal operations. We will soon be posting more details for customers and partners with a valid Control Center login at https://...

Funnel / Delayed downloads for Facebook Ads

We are currently encountering limitations due to Facebook API quotas. This may result in temporary delays or reduced functionality as we approach or exceed usage thresholds. Our team is actively monitoring usage and working to minimize disruptions. We appreciate your understanding and patience as we work within these limits. We will provide daily updates as we work to resolve this issue.