Loggly / Indexing Delay
Our engineers have identified an issue with log ingestion starting at 3:27 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.
Telesign / MTC Saudi Arabia needs additional NOC in order to register Sender IDs from local companies
Country: Saudi Arabia Operator: MTC Saudi Arabia (420/04) Effective Date: Already started Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
Gandi / .tm registry unreachable
The .tm registry is experiencing issues. As a result, operations for .tm domains are delayed until the situation is resolved on their side.
Netlify / Latency and request failures on our Regular CDN
We are investigating timeouts on our Regular CDN load balancer with IP 188.8.131.52.
Blackbaud / Active Issue Alert – Email services -000251374
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
LogicMonitor / LogicMonitor is currently investigating potential impacts to our Logs Component(s).
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Coinbase / Issues with ID verification
We're investigating issues with ID verifications for some customers. We'll update as we know more.
Squiz / Squiz Edge Issues - 14/05/2021
Squiz is investigating a possible degradation of service for customers that use Squiz Edge. At this stage, the impact is restricted to some administration functions for Matrix. Multiple Squiz teams are investigating, at this stage root cause and ETR is unknown. We will provide a further update in 15 minutes. We will post updates as soon as they become available to StatusPage. If you have any...
Sage / Banking Service - Partial Outage
We are investigating an issue with respect to downloading transactions from Desjardin Bank in Canada. As a precaution we have temporarily disabled this functionality.
Kraken / Euro (EUR) - SEPA Withdrawal Issue
We are investigating an issue with failing Euro (EUR) - SEPA withdrawals via Fidor. We recommend that clients that had their withdrawals fail use another SEPA method or try again until the transaction is processed. We have contacted Fidor IT support and they are currently investigating the issue. We will provide any updates as soon as possible.
LaunchDarkly / User indexing is delayed
We are currently investigating this issue.
Twilio / SMS Delivery Failures to Brazil Oi and Brazil Tim when Sending from Local Long Codes
Our monitoring systems have detected a potential issue with SMS failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Klaviyo / Delay in Analytics Processing for 25% of Metrics
We have identified an issue impacting roughly 25% of all Klaviyo metrics. Campaign, flow, and dashboard reports may appear unpopulated or outdated since 11:45 AM (US Eastern Time) this morning (May 13, 2021) for impacted metrics. Campaign sending, flow-triggering and real-time segmentation are not impacted, and no data is lost. We will provide updates as metrics catch up.
ActivTrak / Degraded performance for reports and exports
We are currently investigating reports of degraded performance around reports and exports.
Blackbaud / Active Issue Alert – Raiser's Edge NXT - #000251082
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Kraken / NANO Funding Delays
NANO deposits and withdrawals are currently delayed due to network conditions. We're monitoring and will update when back to normal.
Coins.ph / Unable to create ETH Receiving Address
We are currently investigating this issue.
Twilio / Messaging Insights Show Incorrect Aggregations
Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Tableau / Tableau Online Europe - Ireland (EW1A)
We have been made aware of a potential issue within Tableau Online Europe - Ireland (EW1A) that may be causing an impact for our users and have begun our initial investigation. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience. Our next update will be when new information becomes available.
Cash App / Android Crashes
We recognize the root cause of this problem and our team is working on a fix.
SugarSync / Customers are not able to access their SugarSync account
We are investigating an issue that is affecting a small proportion of our servers. Users on these servers might not be able to login to their account or sync data until this issue is resolved. This page will be updated with more information as it becomes available.
Qualys / US Platform 2: Performance degradation in AV, AI, New VM Dashboard and CAUI module (IM-6171)
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due...
Tray E-Commerce / Instabilidade Processamento Imagens Mercado Livre
Informamos que identificamos uma instabilidade no processamento de imagens do Mercado Livre. Nosso time responsável está em contato com o Mercado Livre para normalizar a integração e o processamento das imagens o mais breve possível. Assim que a instabilidade for normalizada, informaremos nesse canal. Atenciosamente, Equipe Tray
Atlassian Access / Data on Account Management pages are taking longer to appear than normal
Our data processing infrastructure is running behind which is causing inaccuracies in Account Manager. No data has been lost and the system should be caught up shortly.
IFTTT / The Reddit service is currently paused
We are investigating reports of Reddit triggers misfiring and we have paused the service to limit the impact. All Applets using these services will resume once the technical difficulties are resolved.
Qualys / US Platform 3: High Portal-Indexing lag (IM-6167)
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-6167.
Scaleway / [WEBHOSTING] Platform issue
Our Webhosting platform 44 is currently irreponsive. Websites hosted on this platform are unreachable.
Procore / iOS Inspection Items Comments, Attachments, & Status Changes Fail
Our engineering team is currently investigating an issue causing some iOS users to have new Comments, Attachments, and Status Changes to Inspection Items fail to save. We will post updates as they become available.
iland / Dallas - iland Secure DRaaS with Zerto - Partial Outage
iland Engineering are investigating an issue affecting replication services for Secure DRaaS with Zerto within the Dallas location. Some customers may exhibit errors or failures in their replication jobs until the issue is resolved. Thank you, iland Support https://www.iland.com/support/ US 1-800-697-7088 UK +(44) (0) 20 7096 0149 SG +(65) 3158 8438 NL +(31) (0) 10 808 0440 AU +(61) (0) 2 905...
Telesign / Indonesia's operators won't process new Sender ID Registration until 20th of May
Country: Indonesia Operator: all Effective Date: Already Started Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 1...
Scaleway / [Hosting] Email delivery issue
We are currently encountering an issue with our email service. Email may be stuck while sending and you may not receive the email in some case.
Scaleway / UCEprotect blacklist our AS
We found that UCEprotect blacklisted our AS. We are currently working with them to be whitelisted.
Qualys / All Shared Cloud Platforms: Windows agent binary 184.108.40.206 download is degraded. (IM-6153)
Impact: Some Windows Cloud Agents with auto-upgrade enabled are not auto upgrade in a timely manner Ticket reference for this activity is: IM-6153.
Coins.ph / Issue processing Bitcoin Cash Transactions
We are currently investigating this issue.
IFTTT / The Foursquare service is currently paused
Paused services may be experiencing technical difficulties. All Applets using these services will resume once the technical difficulties are resolved.
Tray E-Commerce / Instabilidade Cálculo de Frete na Loja
Prezados Lojistas, Identificamos instabilidade no retorno do frete calculados pela Total Express e Correios na loja, por esse motivo o cálculo de frete em alguns momentos não está sendo apresentado na loja. Já informamos as empresas e estamos aguardando o restabelecimento dos cálculos . Por gentileza acompanhem este post, assim que for normalizado, informaremos nesse canal. Agradecemos a co...
Telesign / Numeric characters in Sender IDs are not allowed in Tanzania
Country: Tanzania Operator: All Effective Date: Already Started Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
Telesign / NOC is mandatory for every Sender ID registration in UAE and consent is needed.
Country: United Arab Emirates Operator: all Effective Date: Already started Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentiall...
Second Life / Second Life Marketplace Issues
We are currently aware that the Marketplace listing Quick Fill options may not be working correctly. We are currently investigating and thank you for your patience. Please follow this blog for updates.
BitPay / Issues with ID verification
Some identity verification applications will be delayed - we are currently investigating this issue.
Inspera / Chrome/Edge: In newest browser version backspace may delete whole paragraph
A bug that affects Inspera Assessment test takers has been identified in the newest browser versions of Edge and Chrome. The bug affects essay questions and can delete a whole paragraph when removing content using backspace. Chromium has planned to fix this in their next version which is planned to be released on 25.05.2021. Affected test takers can use the Temporary Backup Snapshots or Undo ...
Socialbakers / Degraded performance due to Facebook API bug
Due to a bug on Facebook API, we are experiencing some inconsistencies in the data. Known impacts are limiting the the ability to like, reply, change status to some incoming content (in Community) and view the correct content on the native platform (in Community, Analytics and Content Hub). We are investigating more into this issue to understand the full impact and monitor the resolution prog...
ASPEX / Incident @ Aspex Datacenter
We are currently experiencing a problem on our infrastructure which might impact end users. Our engineering team is investigating the issue and working on a solution. We will keep you updated as soon as we have more information. Thank you for your understanding The ASPEX team
PowerSchool / PowerSchool Enrollment Express & Ecollect Forms
PowerSchool has identified an issue that may cause a service disruption for those using PowerSchool Enrollment Express and / or Ecollect Forms. We apologize for the inconvenience this may have caused and we are working diligently to restore full system functionality. We will provide updates as they become available.
Alert Logic / Log based Incident delays for singular event category | All Regions
We have identified an issue where a small percentage of Log based Incidents are being escalated with old event data. This is limited to a singular low severity Incident category. Our Engineering teams are working on a remediation plan to resolve the issue and progress updates will be shared here, through to resolution. If you are experiencing delays and require confirmation of the category...
Palo Alto Networks / Prisma Cloud IAM: Unable to determine cloud account status.
Impact : Currently the "Cloud Accounts" Status page shows RED. Data ingestion and policies are working as normal, there is no data loss. But the account status will display as RED, whether there is a problem or not. We are currently investigating.
Liquid Web / Business Email IP Blacklist
We are working with our email vendor to resolve an issue some Premium Business Email users have reported with deliverability impacting some external recipients. Our vendor is engaged and actively working to resolve the issue as quickly as possible. As we have additional information we will update this post. If you have any questions, please contact a member of our support team via live-chat,...
Telesign / Spaces in sender ID are not allowed by MegaFon (250/02)
Country: Russia Operator: MegaFon (250/02) Effective Date: already started Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Telesign / Hanoi Telecom (452/05) is no longer supporting numeric sender ID's.
Country: Vietnam Operator: Hanoi Telecom (452/05) Effective Date: 3-May-21 Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Zwift / 400 or 403 Error When Logging In
We are currently investigating and aware of an issue affecting PC and Mac users wherein they will receive a 400 or 403 error when attempting to log in. Users are advised to clear their cache and history on Internet Explorer (for Windows) or Safari (for Mac) and try to log in again.
Second Life / Group Chat Issues
We are aware of intermittent errors being received in group chats. We are currently investigating this issue. Please monitor this blog for additional updates
EBSCO / Delay in EBSCO/OCLC eBook MARC records
OCLC has received and begun processing the URL changes from “http” to “https” for EBSCO eBook and audiobook collections. Initially, OCLC anticipated that all changes would be completed within two weeks, which would include the updates applied to its WorldShare Collection Manager and corresponding MARC records. However, the processing of these changes isn’t complete. Therefore, libraries’ holdin...
Crux Systems / Hyundai Service Outage
We're currently experiencing a disconnect from Hyundai. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
Apigee / Syslog logging failures
Apigee is aware of a bug introduced in a recent version of our Message Processors which occasionally affects Message Logging policies which use Syslog. Symptoms: Syslog servers stop receiving logs from Apigee Customer Action and Mitigation: Please file a P1 Support Case with Apigee Support. The mitigation will be a restart of your Message Processors and a rollback to a previous stable versio...
Tallie / THIRD PARTY ISSUE: Brex Connections Not Performing Reliably
We have received a number of reports of a degradation of service in our third party aggregated connections for Brex cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time. If you find yourself experiencing this issue and need card trans...
Blackboard / Collaborate Ultra - AWS (EU) Bahrain users may not be able to dial into a Collaborate Ultra Session using the Bahrain teleconference number at this time
Thursday, April 8, 2021 4:00 AM GMT - Bahrain users may not be able to call into a Collaborate Ultra Session using the Bahrain teleconference number. Blackboard Collaborate Devops team is working with our teleconferencing vendor to investigate the issue. Please use the in-session audio as a workaround at this time.
Palo Alto Networks / AutoFocus Ingestion Delay
Since March 30th 2 am PST, several AutoFocus services have been facing high latencies and throttling in the network communication between datacenter and GCP across the globe. This has caused delays in ingestion across different integrations and frequent API failures. We are constantly working with the network teams on both ends.
Second Life / Aditi (Beta Grid) Issues
We are currently unable to copy and sync accounts to the beta grid, Aditi. We apologize for the disruption. We expect that a fix will take several weeks to implement but are working to shorten that timeline. Residents who have previously logged in should still be able to do so. Please watch this blog for updates.
Palo Alto Networks / Panorama On-Boarded Firewall Certificate Issue (Cortex Data Lake)
Urgent message for Cortex Data Lake customers with firewalls onboarded via Panorama. Please read this Customer Advisory for more information. https://live.paloaltonetworks.com/t5/customer-advisories/panorama-on-boarded-firewall-certificate-issue-cortex-data-lake/ta-p/328630
Palo Alto Networks / Prisma Access Egress IP Address Optimizations
Palo Alto Networks will be implementing IP address optimizations throughout 2021 to improve the overall experience for our Prisma Access customers. Please read more about it here.
Palo Alto Networks / Planned upgrade notification for 2.0 Prisma Access Dataplane
Scheduled: Our goal is to minimize the impact on your network traffic, and we make every effort to perform the upgrades at a time that is minimally disruptive to your organization. With this data-plane upgrade, you will have the flexibility to select which Prisma Access location(s) to first perform the Dataplane upgrade along with the upgrade time window. A walkthrough of the upgrade process i...
HeroCoders / Jira displays error We're having trouble connecting to Clockwork...
A few customers reported that Jira instead of showing Clockwork pages displays an error message starting with "We're having trouble connecting to Clockwork..."
Open Exchange Rates / Currencies missing in API response
We are investigating an issue in our API that has caused certain rates to be unavailable in our service this evening. We will update this notification as soon as we have any further information.
Crux Systems / Ports America service degradation
We're currently experiencing a disconnect from Ports America terminals in Baltimore, Tacoma, and New Orleans due to an updated API integration. As our team learns more, we'll update our status page with details. Please be sure to subscribe if you have cargo coming into this terminal so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the ...
Crux Systems / SSA Massport Boston service outage
We're currently experiencing a disconnect from SSA Massport Boston due to connectivity issues. As our team learns more, we'll update our status page with details. Please be sure to subscribe if you have cargo coming into this terminal so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the mean time please contact us at [email protected]
Crux Systems / ZIM service outage
We're currently experiencing a disconnect from ZIM. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
Crux Systems / Yang Ming service degradation
We're currently experiencing a spotty connection from Yang Ming due to a technical issue with our integration. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email ...
Embedly / Instagram Functionality
Instagram Embeds not currently functioning. We are receiving upstream errors from the facebook graph API, and we are investigating a solution for this problem. The API will not function correctly while the upstream provider prevents us from accessing content.