122 ongoing incidents
Konduto / [EN] Delayed webhooks / [PT] Webhooks atrasados
[EN] We've identified an issue causing delays in delivery webhooks and we're working on a fix. Until then, webhooks will take longer to be sent. [PT] Identificamos um problema que está causando atraso no envio dos webhooks. Até a correção as mensagens demorarão mais tempo para serem entregues.
Scrapinghub / Partial Service Degradation of job scheduling in Scrapy Cloud.
We are currently investigating an issue wherein jobs are not getting scheduled in Scrapy Cloud despite units being available.
Tableau / United States - East - (useast-1)
We have been made aware of a potential issue within Tableau Online that may be causing an impact for our users and have begun our initial investigation. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.
Datto / RMM - All Platforms - Error when Moving Devices, Editing Device UDFs, Deleting Devices/Sites Under Investigation
Our teams are currently investigating Error messages generated when trying to Move a Device, Edit a Device UDF, or Deleting a Device/Site for Datto RMM on all platforms. An update will be posted here within an hour with the status of this investigation. Thank you for your patience!
VMware Carbon Black / Carbon Black Cloud Workload Protection - US Vulnerability Assessment Service Degraded
Description: CARBON BLACK CLOUD WORKLOAD PROTECTION - US Vulnerability Assessment Service is currently degraded. Some customers may experience intermittent failure for Workloads. Various Vulnerability Assessment related functions such as Export, Re-Assess may fail or have degraded performance. Vulnerability Assessment for new Workloads may not be available. Vulnerability Assessment updated da...
Frontegg / Frontegg services are in a Degraded State
We are currently investigating this issue.
Scaleway / [ELEMENTS] Compute API slowness
We're currently experiencing an internal issue that causes slowdowns on the Compute API. Our teams are currently investigating.
Veracode / Static Scan Results Delay
Veracode Engineering is actively investigating an issue that might impact customers viewing their Static Scan results. If you have any further questions or concerns, please open a ticket with Veracode Support at [email protected] Thank you for your patience as we actively work to resolve this issue. The next update will be available by 12:00pm EDT.
Nuvemshop / Instabilidade em nossos serviços
Estamos verificando um problema na plataforma que pode causar lentidão nas lojas virtuais e/ou painéis de administração. Estamos investigando as possíveis causas do problema para resolvé-lo o quanto antes.
PayPlug / Incident concernant le traitement des paiements
Nous observons actuellement un dysfonctionnement majeur concernant le traitement des paiements. Nous sommes en train d'investiguer et vous tiendrons à jour très rapidement.
Kinsta / Kinsta.com Website Disruptions
We are currently investigating reports of disruptions impacting our kinsta.com website. Our engineering team are working fast to resolve the issue. We will provide further updates as they become available.
Bazaarvoice / Degradation - Portal Reports
Bazaarvoice has identified an infrastructure issue that is causing a degradation of Portal Reports. Bazaarvoice is taking steps to stabilize Portal Reports. Reports that fail to run as scheduled during this time will be manually rerun when the issue has been resolved. We will provide an update at the designated time below or when new information becomes available, whichever comes first. NEX...
The Graph / Optimism-Kovan Blocks not Syncing
We are currently investigating this issue.
Bazaarvoice / Outage - Portal Login
Bazaarvoice has identified an issue that is causing a degradation of Portal login. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first. NEXT UPDATE: Thursday, July 29th by 10 AM CST [1030] If you have any questions, please contact Bazaarvoice Support via any of the methods include...
Cloudflare / Cache Purging Delays
Cloudflare single-file cache purging (purge by URL) called via the Dashboard/API is delayed. We are working to resolve this issue as soon as possible. Until then you may use the Purge Everything feature but do be aware it may cause a surge in traffic to your origin server(s). More updates to follow.
Vonage / Peru SMS - Degradation affecting Entel
We are currently observing SMS delivery degradation towards Peru Entel. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
Mangopay / [PRODUCTION] Disturbance on 3DS1 & 3DS2 Authentication
You may experience errors on 3DSecure transactions since 6:00AM UTC. Both 3DS1 and 3DS2 flows are affected, with at least 93% of the errors occurring for France. Affected transactions are associated with the following errors: - PSP Technical errors - Soft Decline We are currently investigating the issue and will provide an update as soon as more information becomes available.
The Graph / Optimism Blocks not Syncing
We are currently investigating this issue.
dotdigital / Intermittent login issues, paused email/SMS sends and other services offline
Hey, folks. We're receiving some reports from customers experiencing intermittent login issues. We've temporarily paused services while we investigate the issues. We'll post an update as soon as we can.
iland / Sterling - Secure Cloud Backup with Veeam - Degraded Performance
iland Engineering have identified an issue affecting performance for the Secure Cloud Backup with Veeam service located in the Sterling facility. Some customers peering to str05-backup01.ilandcloud.com service provider may see job failures while we work to resolve the issue.
App Center / Diagnostics is Experiencing Issues
The issue has been identified and a fix is being implemented.
Sinch / Delivery issue - Entel Peru
Dear client, We are writing to inform you that we are currently observing delivery issues towards Entel Peru. Incident Start Time: 2021-07-29 11:15 UTC Impact: Clients may experience delayed or lost MT/MO messages to and from Entel Peru We appreciate your patience and apologize for any inconvenience while we work with the carrier to resolve the issue. In case you need further information,...
Twilio / SMS Delivery Failures to Iran Rightel
We are experiencing SMS delivery failures sending to Iran Rightel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nmbrs / Degraded performance API
We are currently investigating this issue.
Telesign / Operator Service Alert Peru (PE) - Entel Peru S.A. (716/07)
Date: 07/29/21 Start Time: 02:34 AM PDT End Time: Ongoing We received notification that Entel Peru S.A. from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Telesign / Qualification Policy Change for 10DLC
Country: USA Operator: all Effective date: 29th of July Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a...
Slack / Trouble with search function
Our search success rate has recovered, but some users may still not see the most recent results in their searches. No additional information to share just yet, but we'll keep you posted as soon we have an update.
AfterShip / Incorrect data in checkpoints of India Post and China Post
We are currently getting the incorrect data from the courier for the below courier. Due to this issue, there might be some incorrect data in checkpoints for the below couriers: India Post China Post
BitGo / Issue Processing ETC Transactions
A network upgrade on ETC happened on 23rd July 2021 in this specific block https://blockscout.com/etc/mainnet/blocks/13189133/transactions; Our engineering team is working on making this upgrade accordingly. In the meantime, please do not continue to send and receive ETC coins. Please accept our sincere apologies for the inconvenience.
StackPath / Investigation of increased 5XX errors
Engineers have been investigating an elevation in 5XX errors and are continuing to work towards a resolution. We will update our status page as soon as more information becomes available. If you have questions, our Support team is available 24/7 through email [email protected] or phone at 1-800-570-2253.
Datto / Datto Academy Maintenance
The Datto Academy is currently undergoing an unscheduled maintenance to the API that connects the Partner Portal to the Datto Academy. Due to this, we have disabled all Partner Admin permissions and have removed the “Admin” button temporarily for our partners. Until those features are turned back on, Partners will be unable to access the admin side of the Academy. Please bear in mind; All...
Grafana / Grafana Cloud Billing: incorrect usage data recently for Grafana Cloud Graphite instances
We are aware of an issue causing billable active series and ingestion rate to be approximately doubled for our Grafana Cloud Graphite users. We are working to resolve this issue, and it will not have any impact on usage billing. We estimate that the issue will be resolved before COB today.
Dropbox / Microsoft integrations are not working correctly on Dropbox mobile apps
We’re having some trouble with Microsoft integrations on our mobile app. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
Kushki / Intermitencia Banco Falabella - ETPay
Se evidencia una alta tasa de transacciones rechazadas la mayoría con procesador inalcanzable, se gestiona comunicaciones con el procesador, quienes nos informan que efectivamente se encuentran con intermitencias y que ya están validando con su equipo el fallo.
Practice Fusion / Updox is currently investigating an issue that is preventing the delivery of some appointment reminders. This may impact Updox Premium Appointment Reminders and Practice Fusion Essentials Appointment Reminders.
Updox status is available here http://status.updox.com/
DigitalOcean / Spaces API Availability in NYC3
Our engineering team has identified an issue impacting Spaces API availability in our NYC3 region. During this time, users may experience errors or slowness when interacting with their Spaces resources in NYC3 region. We apologize for the inconvenience and will share an update once we have more information.
IFTTT / Android SMS, Android Phone Call, Android Device, and Android Battery services are not triggering automatically
We are currently investigating reports of triggers not working without a manual "Check now" action
Luno / Upcoming ETH Hard Fork on 5 August 2021
There’s an upcoming ETH Hard Fork that will affect both ETH and USDC transactions, on 5 August 2021, at roughly 08:00 UTC. During this time, send and receive transactions will be slow or unavailable, from 07:00 UTC until approximately 09:00 UTC. Once the network upgrade is complete, sends and receives will perform as normal. Should anything change regarding this, we’ll update this status page....
Palo Alto Networks / AutoFocus is currently experiencing an ingestion delay.
Customer Impact: Ingestion of sample intelligence from WildFire to Autofocus is delayed.
IFTTT / The Square service is currently paused
Paused services may be experiencing technical difficulties. All Applets using these services will resume once the technical difficulties are resolved.
Crux Systems / Port of Houston service outage
We're currently experiencing a disconnect from the Port of Houston. As our team learns more, we'll update our status page with details. Please be sure to subscribe if you have cargo coming into this terminal so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the mean time please contact us at [email protected]
iland / Sydney - Secure Cloud / Secure DRaaS - Degraded Performance
iland Engineering have identified an issue affecting performance for the Secure Cloud and Secure Cloud DRaaS services located in the Sydney facility. Some customers leveraging this service may see degraded performance or connection issues to the Secure Cloud Console while our Engineering team works to resolve the issue.
The Graph / BSC blocks not syncing
We are currently investigating this issue.
AlertSite / Brussels, Belgium Monitoring Location Degraded Performance
We are experiencing degraded performance with our monitoring nodes in Brussels, Belgium We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Sonos / LavaRadio - Playback Issue
We've identified a problem with LavaRadio on Sonos and are working with them on a fix. You may be unable to start playing music from LavaRadio until it's resolved.
Palo Alto Networks / Prisma Access: Cloud Provider Degraded Performance in US-East and US-Northeast
Performance degradation was observed between 7:30AM PST - 8:45AM PST today with one of our cloud providers. This resulted in intermittent connectivity issues and packet drops. The issue was identified and fixed. We will continue to monitor and work with the cloud provider to provide the root cause.
AppNeta / Application Usage Monitoring Point Details page - historical hostname resolution issues
AppNeta Engineering is currently migrating a subset of historical hostname resolution data from one storage platform to another. During this time, the Application Usage Monitoring Point Details page may display incomplete or incorrect hostnames for historical data samples, for some customers. As the migration continues, this historical data will be backfilled from newer to older, and will displ...
MongoDB Cloud / MongoDB Atlas: Capacity constrained in Azure West India
We have identified capacity pressure in Azure West India. Customers may have delays in creating clusters, adding nodes to existing clusters, or certain healing operations in this region. While we are working with our partners at Azure to address this issue, customers with urgent cluster needs should try other regions.
AppNeta / APM - All Application Nodes - Network Path List page showing out of date data
AppNeta Engineering has identified an issue whereby new network paths, as well as updates to existing network paths will not be immediately reflected in the Network Path List page. The latency in network path updates displaying may range from several minutes to several hours. This issue has been observed on the app-12 and app-13 application nodes. Current path data will still display correctly ...
Flexera / IT Visibility US Production Data Processing Delay
Some customers are experiencing data processing delays in our US IT visibility instance causing stale data to appear in the various dashboards. The team has begun reprocessing data for the affected customers and will provide updates as we make progress on clearing the backlog.
Coinbase Pro / FARM, FET, PAX and POLY Markets Open
Inbound transfers for FARM, FET, PAX and POLY are now available in the regions where trading is supported. Traders cannot place orders and no orders will be filled. Trading will begin on or after 9AM PT on Tuesday July 27, if liquidity conditions are met.
Code42 / Intermittent Login Errors
An issue has been identified that may cause users to experience intermittent login failures. We are currently working on a solution for the problem.
GeForce NOW / Conan Exiles DLC issue
Conan Exiles is available to play for users that own the DLC Isle of Siptah. Users that do not own the DLC will get an error at launch. We are currently investigating this issue and working on a fix.
GeForce NOW / Crusader Kings III and Stellaris in maintenance
We are currently working with Paradox to resolve an issue affecting both Crusader King III and Stellaris. We will make them available to play as soon as the issue is resolved.
Klarna / Some consumers in Sweden have been incorrectly charged a duplicate payment
We are experiencing a technical issue where some consumers in Sweden may have been incorrectly charged a duplicate payment. We are currently working to resolve the issue.
Sinch / Delivery Issue - GrameenPhone Bangladesh
Dear client, We are writing to inform you that we are currently observing intermittent MT delivery issues towards GrameenPhone Bangladesh causing delays in traffic towards the network. Incident Start Time: 2021-07-25 06:09 UTC. Impact MT: Clients may observe intermittent delivery issues towards GrameenPhone Bangladesh. We are working with the operator to resolve this issue as soon as possibl...
Coinberry / Degraded Performance of Crypto and Fiat withdrawals
Fiat and Crypto withdrawals are partially degraded while we address a service issue. We understand that financial inconveniences can be frustrating and we apologize for the inconvenience. We want our investors to be assured that their accounts are secure. Please monitor for further updates.
Wattpad / Delayed Tagged Rankings updates
Hey Wattpadders! We are experiencing performance issues with our Tag Rankings which may not be updating properly. We're working to get this resolved as soon as possible. Thanks for your patience while we sort this out!
Telesign / Mytel Myanmar- business license needed for Sender ID registration
Country: Myanmar Operator: Mytel Effective Date: already started Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Crypto.com / RUNE Deposits/Withdrawals Delayed
RUNE deposits/withdrawals are delayed. We are currently monitoring this issue.
Pagely / Migration to new payment gateway
In an ongoing effort to improve our tools and our user's experience, we are currently migrating to a new billing system. During this migration, our support team will be available to assist with any billing information updates. Please submit a ticket for additional details. We appreciate your patience ...
Scaleway / [SAN] SAN disconnection
We are currently encountering an issue with our private network which may cause disconnection with our SAN.
Second Life / Mesh Upload Configuration
We are experimenting with optimizing the configuration of our cloud simhosts to increase performance, and as a side effect we have found that some meshes have a different physics impact calculation, which may be higher or lower than previously shown. This will affect both new and existing uploads. If you experience this issue, please file a Jira or contact support.
Hummingbird / Upcoming maintenance
We will be performing system maintenance during this time. The service will be unavailable for 2 hours as we upgrade certain critical pieces of our infrastructure.
TapClicks / Facebook Ads - Issues Rendering Ad Previews
Hello! We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pdf, Desktop previews don't show up on several instances for several clients. This issue is happening for the Desktop Preview metric of Facebook Ads → Ads Data View. This is affecting the automated reports. This issue has been reported to Facebook...
Crux Systems / China Navigation service outage
We're currently experiencing a disconnect from China Navigation Co. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
Jive Software / News & Activity Streams and Inbox Partial Outage affecting some Jive Cloud EU Instances
Our team identified News & Activity Streams and Inbox service Partial Outage causing a degraded performance to some Jive Cloud EU Instances. Our Engineering is dedicated to identify the cause of the outage and fix it. We will share an update once this gets resolved.
Barracuda Networks / Cloud to Cloud Backup - US Region - Sporadic Job Aborts
We identified an issue causing backup jobs to get aborted in the US region for some customers. A fix has been implemented and the system is being monitored.
CloudAMQP / Issues provisioning instances in Alibaba Cloud
Because the great firewall of china is blocking almost everything outside, we can unfortunately not bootstrap new servers at this time.
Telesign / Verizon Wireless- Short Code Provisioning Freeze
Country: USA Operator: Verizon Wireless Effective Date: from 7/25/2021 until 8/1/2021 Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Coinbase Pro / CLV Markets Open
Transfers for CLV are now available in the US with the exception of NY. Traders cannot place orders & no orders will be filled. Trading will begin later today if liquidity conditions are met. Coinbase currently supports CLV running on Ethereum (ERC-20).
Coinbase Pro / MASK & RLY Markets Open
Inbound transfers for MASK & RLY are now available in the regions where trading is supported. Traders cannot place orders and no orders will be filled. Trading will begin on or after 8AM PT on Thursday 7/15, if liquidity conditions are met.
ManyChat / Agency commissions are not getting paid out at the moment
There's an issue with Agency commissions not getting paid out currently - our dev team is already looking into this and the fix will arrive as soon as possible. All commissions are still recorded in the system correctly, only payouts are affected. More information to follow soon.
Telesign / India DLT final phase - Consent Template Upload
Country: India Operator: all Effective Date: 15th of July Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message...
AppNeta / Multiple Application Nodes - Monitoring Point instabililty
AppNeta Engineering has identified an issue being experienced by several application nodes, whereby small numbers of Monitoring Points are not able to maintain stable connections. We are investigating this issue and will post updates as more information becomes available.
Telesign / Operator Service Alert Indonesia (ID) - Telkomsel (510/10) Voice traffic issues
Date: 07/13/2021 Start Time: 03:42 AM PDT End Time: Ongoing We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Telesign / Kuwait Ooredoo introduced monthly Sender ID Registration fees
Country: Kuwait Operator: Ooredoo Effective Date: 1st of August Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Telesign / Operator Service Alert Vietnam - Mobifone (452/01)
We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Mendix / Issues uploading and downloading backups
We're aware that for a small subset of customers in Mendix Cloud V4, they are unable to download or upload backups. Creating and restoring backups is unaffected, and is working as normal. We're working to confirm exactly which customers are affected. We've identified the cause of the issue, and are working to implement a fix or a workaround.
Vonage / Denmark SMS - Degradation for Inbound SMS towards Denmark Long Virtual Numbers
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Denmark Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Denmark Long Virtual numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please...
Vindicia / [Production] API and Portal Performance Degradation
SLM Production is experiencing performance degradation. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]
The Graph / Problems with indexing subgraphs on Binance Smart Chain (BSC) on blocks before 7796111
We have problems indexing blocks before 7796111. Work around: If the contract that you try to index is deployed after block 7796111 or you just start to index events after this block, it should work.
FLOW by TIE Kinetix / Issues with DNS provider
We are currently having an issue with our DNS provider which could result that the portal cannot be opened for some users. We are investigating the issue and will update once we have more information
CoinList / CELO & cUSD Deposits Not Displayed in Wallets
CoinList has identified an issue with our custodian identifying certain CELO and cUSD deposits. We are working with Bitgo to resolve the issue. All funds are safe and deposits will be credited to user accounts once the fix is deployed.
Volusion / eWAY order processing
We have received reports that our customers using the payment gateway eWAY are experiencing issues processing orders. We are continuing to investigate, and will provide further updates as more information becomes available
Telesign / Ooredoo has issues with whitelisting sender IDs in Kuwait
Country: Kuwait Operator: Ooredoo Effective Date: from the beginning of June Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Coinbase Pro / LPT, QNT, BOND Markets Open
Inbound transfers for BOND, LPT & QNT are now available in the regions where trading is supported. Traders cannot place orders and no orders will be filled. Trading will begin on or after 9AM PT on Thu 6/24, if liquidity conditions are met.
Barracuda Networks / Barracuda Cloud Archiving Service Disruption - UK Region
Some Cloud Archiving customers in the UK may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore the service to normal operating levels.
Barracuda Networks / Mail Processing Delays in the US for Cloud Archiving Service
Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
TapClicks / Facebook removing standalone Facebook Analytics Product on Jun 30 2021
Facebook has announced that the stand alone Facebook Analytics product will no longer be available on the Facebook side after June 30 2021. If you are relying on Facebook Analytics Data within TapAnalytics through a Smart Connector, please refer to Facebook's information about how to access historical data and what options are available for you to access analogous KPIs within the Facebook inte...
Vindicia / Vindicia Business Continuity Statement – COVID-19
Vindicia has a robust Business Continuity Plan in response to the COVID-19 situation. Our cross-functional committee is meeting daily to ensure business continuity in support of our customers, partners and employees around the globe. We are taking all precautions to ensure our business will carry on as normal, including when and if our employees are required to work from home. Our systems hav...
Palo Alto Networks / Prisma Access (Panorama Managed) 2.1 Preferred is Now Available to Upgrade
(Please ignore this alert if you are running the 2.0-Innovation plugin version and/or your dataplane version is 10.0.3.) The Cloud Services plugin 2.1 Preferred is now available for Prisma Access (Panorama Managed) deployments. * If you are running the cloud Services plugin version 2.0-preferred, you can
Telesign / Belarus - additional information required for Sender ID Registration
Country: Belarus Operator: all Effective Date: already started Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are: -Company field of activity -Company headquarter
Coinbase Pro / SHIB Markets Delayed
We are experiencing technical issues that will temporarily delay the launch of SHIB on Coinbase Pro. At this time we are disabling deposits of SHIB; withdrawals are still available. We will provide an updated timeline for restoring deposits & enabling trading as soon as possible
Telesign / Sender ID registration needed for Ethiopian Telecommunications
Country: Ethiopia Operator: Ethiopian Telecommunications Effective Date: already started Details: Sender ID registration is introduced for Ethiopian Telecommunications; Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name); Restrictions: Local banking traffic forbidden, Promotional traffic forbi...
Kushki / Baja tasa de aceptación de transacciones de Scotiabank por ETPay
El equipo comercial identificó una tasa de aceptación del 3% de Scotiabank por Etpay. El banco será deshabilitado hasta encontrar una pronta solución.
Cash App / App Crashing with Latest Update
We are aware of the app crashing upon opening with the latest update, and are now investigating.
ProPay / SMS text invoices not transmitting
We are aware of an issue with text invoices sent from the mobile app and website not being received. The screen will indicate the invoice has been sent, but the intended recipient does not receive a message. This only affects invoices sent via SMS text. Payment invoices sent via email continue to function normally. We are investigating and will provide an update as soon as we have more insight ...
Liquid Web / Email Blacklisting
We continue working with our email vendor to resolve an issue resulting in intermittent delivery failures when sending to external recipients. While measures are being taken to prevent any impact to users, some may experience mail delivery delays or delivery failures. Impacted users are encouraged to retry their messages. As we have additional information we will update this post. If you have...
Sendcloud / Information regarding coronavirus
As the coronavirus is spreading through Europe, carriers are taking measures to prevent a further outbreak. Most common measures taken by the carriers are: - reduced to no possibility to pick up packages at service points - reduced to no possibility to schedule (one-off) pickups - reduced to no possibility of rerouting packages Please check our help center article for a full overview of all t...
GearHost / Free CloudSite End of Life
Today we are announcing the end of the free CloudSite plan. As of today June 3rd, 2021 the free CloudSite plan will be removed from the GearHost Portal. For now, any existing free CloudSites will stay active for at least 30 days. 30 days from today all customers that do not have a paid service will lose their free CloudSite whether its actively used or not. Please read the rest of our blog: ht...
Telesign / Generic Senders are no longer allowed in Myanmar
Country: Myanmar Operator: all Effective Date: 1st of June Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Palo Alto Networks / Prisma Access - Cloud Services Plugins Before 2.0 Will Be End-Of-Life (EoL) on June 16, 2021
If you are running a Prisma Access (Panorama Managed) deployment that uses a Cloud Services plugin that is earlier than 2.0 and have had your dataplane upgraded to either 9.1.7 or 10.0.3, you must upgrade your plugin to the minimum supported 2.0 version (either 2.0 Preferred or 2.0 Innovation) before June 16, 2021. The supported Cloud Services plugin version depends on the dataplane that your d...
Crypto.com / Access to App and Exchange services - UK customers on BT broadband
We are aware of issues accessing the App and Exchange services reported by UK customers who use BT broadband services. Further investigations are ongoing.
Telesign / MTC Saudi Arabia needs additional NOC in order to register Sender IDs from local companies
Country: Saudi Arabia Operator: MTC Saudi Arabia (420/04) Effective Date: Already started Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
Telesign / Indonesia's operators won't process new Sender ID Registration until 20th of May
Country: Indonesia Operator: all Effective Date: Already Started Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 1...
Telesign / Numeric characters in Sender IDs are not allowed in Tanzania
Country: Tanzania Operator: All Effective Date: Already Started Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
Telesign / NOC is mandatory for every Sender ID registration in UAE and consent is needed.
Country: United Arab Emirates Operator: all Effective Date: Already started Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentiall...
ASPEX / Incident @ Aspex Datacenter
We are currently experiencing a problem on our infrastructure which might impact end users. Our engineering team is investigating the issue and working on a solution. We will keep you updated as soon as we have more information. Thank you for your understanding The ASPEX team
Telesign / Spaces in sender ID are not allowed by MegaFon (250/02)
Country: Russia Operator: MegaFon (250/02) Effective Date: already started Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Telesign / Hanoi Telecom (452/05) is no longer supporting numeric sender ID's.
Country: Vietnam Operator: Hanoi Telecom (452/05) Effective Date: 3-May-21 Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Crux Systems / Hyundai Service Outage
We're currently experiencing a disconnect from Hyundai. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
Tallie / THIRD PARTY ISSUE: Brex Connections Not Performing Reliably
We have received a number of reports of a degradation of service in our third party aggregated connections for Brex cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time. If you find yourself experiencing this issue and need card trans...
Second Life / Aditi (Beta Grid) Issues
We are currently unable to copy and sync accounts to the beta grid, Aditi. We apologize for the disruption. We expect that a fix will take several weeks to implement but are working to shorten that timeline. Residents who have previously logged in should still be able to do so. Please watch this blog for updates.
Palo Alto Networks / Panorama On-Boarded Firewall Certificate Issue (Cortex Data Lake)
Urgent message for Cortex Data Lake customers with firewalls onboarded via Panorama. Please read this Customer Advisory for more information. https://live.paloaltonetworks.com/t5/customer-advisories/panorama-on-boarded-firewall-certificate-issue-cortex-data-lake/ta-p/328630
Palo Alto Networks / Prisma Access Egress IP Address Optimizations
Palo Alto Networks will be implementing IP address optimizations throughout 2021 to improve the overall experience for our Prisma Access customers. Please read more about it here.
Palo Alto Networks / Planned upgrade notification for 2.0 Prisma Access Dataplane
Scheduled: Our goal is to minimize the impact on your network traffic, and we make every effort to perform the upgrades at a time that is minimally disruptive to your organization. With this data-plane upgrade, you will have the flexibility to select which Prisma Access location(s) to first perform the Dataplane upgrade along with the upgrade time window. A walkthrough of the upgrade process i...
Crux Systems / Ports America service degradation
We're currently experiencing a disconnect from Ports America terminals in Baltimore, Tacoma, and New Orleans due to an updated API integration. As our team learns more, we'll update our status page with details. Please be sure to subscribe if you have cargo coming into this terminal so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the ...
Crux Systems / SSA Massport Boston service outage
We're currently experiencing a disconnect from SSA Massport Boston due to connectivity issues. As our team learns more, we'll update our status page with details. Please be sure to subscribe if you have cargo coming into this terminal so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the mean time please contact us at [email protected]
Crux Systems / ZIM service outage
We're currently experiencing a disconnect from ZIM. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
Crux Systems / Yang Ming service degradation
We're currently experiencing a spotty connection from Yang Ming due to a technical issue with our integration. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email ...
Embedly / Instagram Functionality
Instagram Embeds not currently functioning. We are receiving upstream errors from the facebook graph API, and we are investigating a solution for this problem. The API will not function correctly while the upstream provider prevents us from accessing content.