156 ongoing incidents
Scalyr / Ingestion delay in EU region
We are currently investigating this issue.
Polar / TrainingPeaks and Komoot data transfer issues
Some of our users are experiencing data transfers issues: training sessions have not been transferred from Polar Flow to TrainingPeaks or Komoot. If you are one of the affected users, please export your missing training sessions manually from Flow following these instructions: https://support.polar.com/en/export-training-sessions-flow. We are currently working on a fix. Once implemented, new t...
Twilio / SMS Delivery Delays to Cellular Corp Network USA
We are experiencing SMS delivery delays when sending messages to the Cellular Corp network in the USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
RedisLabs / Scheduled Maintenance
Service maintenance on AWS/us-east-1 applies to all resources with the following pattern in their endpoint : c22.us-east-mz-1
SmartRecruiters / Candidate Statuses within Jobs
We are currently investigating a potential issue affecting Candidate's displaying on Jobs. This is possibly affecting Candidates being added to Jobs and updating of State/Status. Thank you for your patience.
Blackbaud / Active Issue Alert – Email Services - 000288356
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Twilio / SMS Delivery Delays to Brazil Oi Network
We are experiencing SMS delivery delays when sending messages to the Oi network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
Telesign / Operator Service Alert Brazil - Oi Movel S.A (724/16)
Date: 09/21/21 Start Time: 10:00 PM PDT End Time: Ongoing We received notification that Oi Movel S.A from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Gorgias / Switching a Facebook page to the new page experience deactivates all Facebook integration in Gorgias
Switching a Facebook page to the new page experience deactivates all Facebook integration in Gorgias. We are currently working on a workaround to be able to reintegrate non-location pages and we have opened a bug on Facebook's side here: https://developers.facebook.com/support/bugs/1214384619039543/
Kushki / INTERMITENCIAS KIBANA
Actualmente se presentan intermitencias en Kibana. Este problema no afecta a todo ElasticSearch, ni la indexación de datos. El único componente afectado es Kibana. Al momento se encuentran en revisión por nuestro equipo. Se notificarán novedades de las revisiones de manera oportuna.
Amplify / Science and MS ELA Receiving “No Programs” Error
We are currently investigating an issue where users of the Science and MS ELA products are seeing an error stating they do not have any products. Our team is aware of the issue and is working to resolve it at this time. We apologize for the disruption this may be causing.
Twilio / Call failures to a Subset of Twilio's Sweden Numbers in Prefix Range +46105
Our monitoring systems have detected an issue with calls to some of Twilio's Sweden numbers in prefix range +46105 failing. Our engineering team has been alerted and is actively investigating. We will update in one hour or as soon as we have more information.
Bazaarvoice / Degradation - Bulk Feeds, DCE, and SEO
Bazaarvoice has identified an issue that is causing a degradation of Bulk Feeds, DCE, and SEO. Expect delayed data delivery for 09/21 - 09/22. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. [1038] NEXT UPDATE: Wednesday September 22th, 2021 by 12 pm CST If you have any questions, please contact B...
AlertSite / Brussels, Belgium Monitoring Location Degraded Performance
We are experiencing degraded performance with our monitoring nodes in Brussels, Belgium We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Vonage / Israel SMS - Delivery degradation towards Partner
We are currently observing SMS delivery degradation towards Israel Partner. This is due to a problem on the operator's side, we will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
Meltwater / Delays with Australian Print Content
We are currently experiencing a delay with Australian Print Content. Users may observe missing related content from search results and reports. We have reached out to our third-party vendor and are working with them to resolve this issue. We apologize for the inconvenience and thank you for your patience.
Triton Digital / Rill showing incorrect data from September 21 - 2:00 AM UTC
We are investigating an issue with Rill data which is causing this tool to show incorrect information. Data is not being pushed to Rill correctly. We are searching for a fix. More information to follow.
GeForce NOW / World War Z: Aftermath is in maintenance mode
World War Z: Aftermath is in maintenance mode due to an issue we found today. We are working to resolve it and make the game available to play again.
Jira Core / Jira Cloud performance degraded
We are investigating cases of degraded performance for some Jira Cloud customers. We will provide more details within the next hour.
Jira Service Management / Jira Cloud performance degraded
We are investigating cases of degraded performance for some Jira Cloud customers. We will provide more details within the next hour.
Jira Software / Jira Cloud performance degraded
We are investigating cases of degraded performance for some Jira Cloud customers. We will provide more details within the next hour.
Tink / Increased latency across Tink services
We have observed an increase in latency across our services and are currently investigating the issue.
Sinch / Delivery issues - Vodafone Egypt
Dear Client, We are writing to inform you that we are currently observing delivery issues towards Vodafone Egypt. Incident Start Time: 2021-09-21 14:50 UTC Impact: Clients may observe delayed or failed MTs towards Vodafone Egypt. We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue. Please contact [email protected]
Twilio / SMS Delivery Delays to the Orange Network in Israel
We are experiencing SMS delivery delays when sending messages to the Orange network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SugarSync / Account Portal Access Errors
Some customers may experience trouble logging in to the SugarSync Account Portal.
Redtail / Retriever for Tailwag Sync Issues
Some users are reporting issues with Retriever for Tailwag. Our technicians are diligently working to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
PowerSchool / Overnight data warehouse rebuild incomplete
If you are a district that subscribes to our warehouse application, the data warehouse build last night has not been completed for some districts. We are actively investigating the root cause and working to rebuild the warehouses at this time. Due to the volume of data that needs to be transferred to the warehouses, the process to complete the rebuilds will take several hours. We will provide...
Vonage / Egypt SMS Degradation affecting Network Vodafone
We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Telesign / Operator Service Alert Israel (IL) - Partner Orange (425/01;14)
Date: 07/21/21 Start Time: 08:24 AM PDT End Time: Ongoing We received notification that Partner Orange from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Triton Digital / Los Angeles Data Center Momentary Network Issue
We are investigating a momentary network issue at our LAX datacenter that caused some listeners to be dropped. The data centre has already recovered but we are investigating its cause. More information to follow.
Robin / Maps in Dashboard and Mobile degraded
We are currently investing an issue where maps are slow or fail to load.
Twilio / SMS Delivery Delays to Vodafone Network in Egypt
We are experiencing SMS delivery delays when sending messages to Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Scurri / Intermittent connectivity Issue with FedEx services
We have identified an intermittent issue with FedEx services where the connection is intermittently timing out when requesting a label. FedEx confirmed that they are aware of an issue on their side and are investigating it further Please check back here for updates on this issue.
Fivetran / The updating of orders data is delayed for some Shopify connectors
The issue has been identified and we are working to resolve it.
Triton Digital / Tap Explore issue showing higher YieldOp revenue than reality
We are investigating an issue where Tap Explore is showing YO impressions to be higher than they actually are. We suspect that as some direct sold campaigns are being flagged as YO. More information to follow.
Blackbaud / Active Issue Alert – Financial Edge NXT - #000287680
We are aware of an issue affecting some of our customers' ability to preview PDF files, including attachments and reports previews. This can be resolved by clearing your browser cache/browser data. For more specific instructions on how to clear browser data, please see Knowledgebase article https://kb.blackbaud.com/knowledgebase/articles/Article/53280.
GeForce NOW / Divinity: Original Sin 2 is under maintenance
Divinity: Original Sin 2 is under maintenance. The GeForce NOW team is working on a fix with the latest game update.
GeForce NOW / Conan Exiles DLC issue
Conan Exiles is available to play for users that own the DLC Isle of Siptah. Users that do not own the DLC will get an error at launch. We are currently investigating this issue and working on a fix.
Tray E-Commerce / Instabilidade na Integração de Pedidos Netshoes
Foi identificada instabilidade na notificação de pedidos na Netshoes e novos pedidos não estão sendo integrados. Nosso time técnico responsável pela integração já está em contato com a Netshoes. Assim que a integração de novos pedidos da Netshoes for normalizada, informaremos através desse canal. Agradecemos a compreensão. Equipe Tray
Wattpad / Tagged Rankings performance degraded
Hey Wattpadders! We are experiencing performance issues with our Tag Rankings which may not be updating properly. We're working to get this resolved as soon as possible. Thanks for your patience while we sort this out!
Coinbase Pro / AGLD Markets Open
Inbound transfers for AGLD are now available in the regions where trading is supported. Traders cannot place orders and no orders will be filled. Trading will begin on or after 9AM PT on Tuesday September 21, if liquidity conditions are met.
FinTecSystems / [FrBoursorama] - New Bank Portal
[FrBoursorama] has a new Bank Portal. No action is required by our customers. Our bank interface for this particular bank will be unavailable. After implementing the new bank interface should be available again. In case of ongoing errors or problems please contact [email protected]
FinTecSystems / [DeDeutscheHandelsbank] Disabled Transport
Due to changes to the Deutsche Handelsbank service we had to disable Deutsche Handelsbank as a supported bank/transport. We are currently working on a different approach. Until this process is completed the bank will be unavailable.
FinTecSystems / [FrCompteNickel] - New Bank Portal
[FrCompteNickel] has a new banking portal from [2020-09-28]. No action is required by our customers. Our bank interface of this particular bank will not be available. After implementing the new bank interface should be available again In case of ongoing errors or problems please contact [email protected]
FinTecSystems / [DeSparda-Bank] Technical Issues
[DeSparda-Bank] has periodical technical issues. No action is required by our customers. Because of ongoing technical problems with the bank users may not be able to login or perform a successful transaction. We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites are fully functional again. In case of ongoing errors or p...
FinTecSystems / [FrBanquePopulaire] - New Bank Portals
Some [FrBanquePopulaire] banks have a new banking portal from [2020-02-20]. No action is required by our customers. Our bank interface for some regions of this particular bank will not be available. After implementing the new bank interface should be available again In case of ongoing errors or problems please contact [email protected]
FinTecSystems / [ChRaiffeisen] Technical Issues
[ChRaiffeisen] has periodical technical issues. No action is required by our customers. Because of ongoing technical problems with the bank users may not be able to login or perform a successful transaction. We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites are fully functional again. In case of ongoing errors or pr...
Peloton / Touchscreen Issue
We have identified an issue with touchscreens on connected fitness devices. We are working to resolve the issue and will continue to provide updates on the Status Page.
Visma / Investigating a incident with some dashboards in Visma Enterprise BI
We are currently investigating this issue.
G-Core Labs / Platform | Control Panel incident details
We are currently experiencing performance's partial outage. During this time, service may be partially unavailable for users. We apologize for any inconvenience this may have caused and will share an update once we have more information.
Palo Alto Networks / Prisma Cloud - Qualys Ingestion Issue
We are currently experiencing difficulty in Qualys ingestion for resources created after 17th of September, 2021.
Rainforest QA / Test Writing Service TestRail import failure
We are working on a fix for users encountering errors when importing tests from TestRail
Sage / Banking Service - Degraded Performance
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Palo Alto Networks / Prisma IAM security - delay in effective permissions calculation
Some customers may experience a delay in effective permissions calculation.
Uphold / XAG trading temporarily disabled
We are currently investigating this issue.
EBSCO / GOBI Files Delayed (EOCR, EOR, Export, MARC Records)
We are aware of delays with files being uploaded to customer's FTP Directories. This includes but is not limited to Electronic Order Confirmation Records, Electronic Order Responses, Export files and MARC Records. We are working diligently to resolve this issue and will provide updates as they become available. We apologize for this inconvenience -The GOBI Team
Sirena / Problems with reminders in Android
We identified a current issue with reminders in the Android App. Reminders are recognized by the system through the GMT-0 time zone, due to this reason, they are being expired sooner/after in countries with other time zones.
IFTTT / Users are unable to connect to the Reddit service on IFTTT
We are currently investigating this issue.
IFTTT / High error rates in the Soundcloud service
We are currently investigating this issue.
Telesign / MTN networks mandatory preregistration of message templates for generic Sender IDs
Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia Operator: MTN Effective date: already started Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregister...
Mendix / Developer Portal degraded performance
We have observed and are investigating degraded performance when creating a new app project.
AlertSite / San Diego, CA Monitoring Location Degraded Performance
We identified the issue that's causing degraded performance with with our monitoring nodes in San Diego, CA. Our team is working with our provider to resolve it as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Salsify / We are experiencing an issue refreshing Walmart product data for Insights reports
Our engineering team has identified an issue with our 3rd party crawling vendor which is resulting in stale data for Walmart PDP reports and Price History Widgets, which may show stale data until this issue is resolved. Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmar...
Elastic / Issues creating Azure Private Link connections for ESS Azure regions
We're investigating reports of issues when creating new Private Link connections for ESS Azure regions. We're working with Azure to mitigate the issue. For the time being please contact Elastic Support so that we can help you establish the connection.
Barracuda Networks / Barracuda Cloud Archiving Service Experiencing Mail Processing Delays
Barracuda Cloud Archiving Service is currently experiencing an issue in the US region affecting mail processing. Items journaling to BCAS may be deferred. Our engineering team is currently working to identify and resolve this issue. We will provide another update once the issue has been identified and we have started to implement a solution.
Scaleway / [Webhosting] Outbound emailing issues
We have detected an issue with one of our outbound SMTP services which is currently unavailable. Concerned customers may face issues with sent emails not being received and transfers not working properly. Our product team has been notified, we will update this status as soon as we have more information.
Volusion / Phishing Email Attempts
Volusion has identified a phishing attack (sent via WhatsApp text messaging) aimed at merchants attempting to steal login credentials (username / password) used to manage Volusion stores. The messages claim to be from an agent working with Volusion to boost visibility and viewing rates for merchants, and include a link that leads to a fake Volusion login page. If you have received a message of ...
The Graph / Arbitrum One subgraphs with ethereum calls failing due to time-out
This is an intermittent failure. We are investigating.
Coinbase Pro / ZEN Markets Open
Inbound transfers for ZEN are now available in the regions where trading is supported. Traders cannot place orders and no orders will be filled. Trading will begin on or after 9AM PT on Thursday September 16, if liquidity conditions are met.
Amplify / mCLASS Assessment Site: “Bad Credentials” Login Error
We are currently investigating an issue where some users of the mCLASS Assessment site are experiencing a “Bad Credentials” error when attempting to login. Our team is aware of the issue and is working to resolve it at this time. We apologize for the disruption this may be causing.
Pexip / Occasional join failures for a subset of Teams CVI calls
We are currently investigating some occasional join failures for Teams CVI calls. If you experience any issues dialing into a Teams meeting, please try your call again.
Telesign / Jawwal Palestine - Generic senders forbidden
Country: Palestine Operator: Jawwal Effective date: already started Details: Generic senders are forbidden by the operator, all senders should be branded. The information needed for Sender ID registration are: • Sender name • Message Template • Company name • Company website The registration is usually done in 3 days and is free of charge.
CoinList / XTZ Withdrawals Disabled
XTZ Withdrawals are currently disabled. We are currently investigating with our custodian.
Forestry / Degraded performance
We are investigating an issue where certain operations like saving content and site imports are taking longer than expected.
Coinbase Pro / Delayed Solana (SOL) Sending and Receiving
We are currently investigating this issue.
Lob / USPS tracking ingestion is down.
USPS Business Center is suffering from degraded performance and we are unable to ingest mailing report information. This will temporarily impact any USPS mail events display in our API and dashboard. Once the service has recovered, we will be able to ingest all tracking information.
Telesign / Kenya Safaricom new Sender ID regulations
Country: Kenya Operator: Safaricom Effective date: already started Details: MNO Safaricom has new requests regarding Sender ID registration towards Kenya. The required information for the registration of Alphanumeric Sender IDs are: 1. Client’s Company Name or Entity Name 2. Client’s copy of Certificate of Incorporation - (they added this requirement in order to have more visibility that the...
Telesign / Myanmar MNOs have issues with registering Sender IDs
Country: Myanmar Operator: all Effective date: already started Details: Due to Military Coup in Myanmar, all the MNOs are facing trouble in registering Sender IDs. There is no ETA from operator's end.
Affirm / Merchant Dashboard Degradation
We are currently experiencing a degradation with our Merchant Dashboard with some of our merchants. This is specifically affecting searching past loans and charges. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
Peloton / Issue with live captions during live classes
We are investigating an issue with live captions during live classes. This may impact your ability to view closed captions during live classes.
Rydoo / Mobile upload issue
We are investigating reports of intermittent issues with mobile receipt uploads. As a workaround, users can upload their receipts via web or send via email to [email protected]
Jira Core / Degraded performance on Chrome 92 Windows with Crowdstrike agent
There is a known performance degradation for the customers using Windows with Google Chrome major version 92 and the CrowdStrike agent installed (https://www.crowdstrike.com/). (https://bugs.chromium.org/p/chromium/issues/detail?id=1238289). We believe this is caused by a bug in the CrowdStrike agent which causes Chrome to have significantly reduced performance for some websites, including Jira...
Jira Service Management / Degraded performance on Chrome 92 Windows with Crowdstrike agent
There is a known performance degradation for the customers using Windows with Google Chrome major version 92 and the CrowdStrike agent installed (https://www.crowdstrike.com/). (https://bugs.chromium.org/p/chromium/issues/detail?id=1238289). We believe this is caused by a bug in the CrowdStrike agent which causes Chrome to have significantly reduced performance for some websites, including Jira...
Jira Software / Degraded performance on Chrome 92 Windows with Crowdstrike agent
There is a known performance degradation for the customers using Windows with Google Chrome major version 92 and the CrowdStrike agent installed (https://www.crowdstrike.com/). (https://bugs.chromium.org/p/chromium/issues/detail?id=1238289). We believe this is caused by a bug in the CrowdStrike agent which causes Chrome to have significantly reduced performance for some websites, including Jira...
TapClicks / Twitter - Data Interruption Due to API Upgrade
Customers leveraging Twitter data in their dashboards may have experienced a lag in data, particularly in regards to Tweet data. The issue stems from an API upgrade from the August release and the team is working to resolve the issue by reverting to the previous Twitter API Version. TapClicks will revert the API version back to V1 to ensure legacy KPIs are updated in the system and plan for a...
Uphold / We are temporarily not supporting DASH instant send deposits.
We are currently investigating this issue.
Barracuda Networks / Barracuda Cloud Archiving Service is Experiencing Mail Processing Delays in EU/UK Region
Barracuda Cloud Archiving Service is currently experiencing an issue where mail processing is slower than usual in the UK and EU regions. Our engineers are currently working to identify the cause and restore processing. We understand this has an impact on your business, and we are working to restore services as quickly as possible. We will provide another update once the issue has been identi...
Visma / Investigating an issue in Visma Flyt Ressursstyring
We are currently investigating an issue in VFR regarding slow login and slow department selector.
Palo Alto Networks / Prisma Access - Commit & API failures and delayed Insights alerts
We are having intermittent issues with our cloud hosting partner services. This will result in intermittent commit failures, delayed alerts via Prisma Access Insights, and API failures. Networking and Security services are not impacted. We are working closely with our partner to resolve these issues, next update will be posted by 20:30 PM UTC.
Acquia / Acquia has detected an interruption in our ability to launch new applications for Cloud Platform Professional
Application launch services for Cloud Platform Professional are currently interrupted. We are working to resolve this service interruption at this time. We will provide additional updates when services are fully restored.
Barracuda Networks / Scheduled Retention - US Region
Barracuda Cloud Archiving Service is experiencing an issue with retention being scheduled in the US region. Our engineers are currently investigating the issue. In the meantime, customers who require immediate retention scheduling should contact support, who can process it manually on your behalf. We will provide another update once we have started to implement a solution.
Telesign / MTN networks mandatory preregistration of Sender IDs and message templates
Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia Operator: MTN Effective date: 15th of September Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any t...
Telesign / Malaysia -starting September 1st, all messages need to include a brand/company name in the message content
Country: Malaysia Operator: all Effective date: 1st of September Details: Starting September 1st, all messages need to include a brand/company name in the message content to avoid potential penalties from carriers.
Telesign / Generic Sender IDs forbidden for Dialog Sri Lanka
Country: Sri Lanka Operator: Dialog (MTN-Axiata) Effective Date: 1st of September Details: From September 1st, all generic senders will be forbidden by the operator Dialog (MTN-Axiata) in Sri Lanka and all unregistered senders will not be delivered. Registration requirements are: • Sender name • Message template • Company name • Company website • Business type • Traffic type (Promotional /...
Telesign / 10DLC Update
With effect from 1 October, 2021, mobile providers will start enforcing 10DLCs for A2P SMS in the US. As such, providers now require all A2P SMS sent in the United States to be sent via 10DLC, DSC or TFN. All messages sent with a long code will be blocked and can incur significant fines and penalties will be imposed by the mobile carriers for non-compliance. You will be responsible for such fin...
Sendcloud / Poste Italiane Service Points problema nella creazione delle etichette - Poste Italiane Service Points label announcement issues
Al momento stiamo conducendo un’indagine sul problema.
Coinberry / High volume of activity due to XRP delisting
We are experiencing a high volume of orders resulting in some users being subject to slow response from the mobile app or website. Funding, trading and withdrawals orders are being processes in the order they were placed. This is not a security matter and your funds are safe. If you experience this error, please wait 10 minutes and try logging in again. An update will be posted in 3 hours.
Telesign / Generic senders forbidden for Altel/Tele 2 Kazakhstan from September 1st
Country: Kazakhstan Operator: Altel and Tele 2 Effective date: 1st of September Details: From September 1st, generic senders will be blocked by the operators Altel and Tele 2 in Kazakhstan. Sender ID Registration is mandatory, and the information required are: sender name, message template, company name, company website, company type (Local/International), company VAT number and service des...
Seismic / COVID-19 Notice
Business Continuity At Seismic, we’re fully committed to providing exceptional service levels to our customers. While our operations are not directly impacted by COVID-19, we recognize that this is a widespread and evolving situation and have activated plans to ensure our ability to continue providing services as usual throughout the outbreak. As part of our dedication to the health and well-...
Barracuda Networks / Barracuda Cloud Archiving Service - US Region - Partial Service Outage
Barracuda Cloud Archiving Service is currently experiencing issues affecting user interface availability, Exchange integration and journaling. Our engineers are currently working to identify the cause and get our services back online. We understand this has an impact on your business, and we are working to get the service up and running as quickly as possible. We will provide another update o...
Telesign / Armenia Ucom- generic Sender IDs are no longer an option
Country: Armenia Operator: Ucom Effective date: 23rd of August Details: From 23rd of August, generic Sender IDs won't be available for Armenia Ucom.
Grow / Facebook API is disrupted: Affecting Instagram, Facebook Ads
Facebook's Graph API is having some disruptions. They have been ongoing since June 9th 11:58AM MDT. https://status.fb.com/graph-api We will update as we find out more information from Facebook.
Palo Alto Networks / Prisma Access Remediation Plan for CVE-2021-3046
On August 11th 2020, the Palo Alto Networks Security Team published a CVE that was found externally. The following CVE could potentially impact a subset of Prisma Access customers that have a Mobile User - GlobalProtect deployment. Customers that do not have a Mobile User - GlobalProtect deployment are not impacted by this CVE. CVE Name:
Expensify / Partial Outage Affecting Customers Connecting American Express Cards
Customers attempting to add American Express cards for the first time or attempting to add new cards to an already established connection will be impacted. We will provide updates as soon as they are made available.
Telesign / Ucom Armenia mandatory Sender ID Registration
Country: Armenia Operator: Ucom Effective date: Already started Details: Sender ID registration for alpha and numeric senders is required for Armenia Ucom. Only sender name is needed for registration.
Telesign / Generic Senders are no longer allowed in Turkey for Standard clients
Country: Turkey Operator: All Effective Date: 9th of August Details: Starting from the 9th of August generic senders are forbidden in Turkey for Standard clients and Sender ID registration is mandatory. All traffic from unregistered SenderIDs is now blocked.
ChartMogul / Web app performance degradation
We're currently investigating a potential performance degradation of our web application. This incident will be updated accordingly as the investigation progresses.
Kushki / Intermitencia Banco Falabella - ETPay
Se evidencia baja tasa de transacciones, se establece comunicación con el procesador para conocer la causa del incidente reportado, mientras tanto se continúa monitoreando.
QLess / NA1 NA4 Degraded Performance
We are currently investigating this issue.
Kushki / Intermitencia Banco Estado - ETPay
Se observa intermitencia por parte de Banco Estado - Etpay, por parte del procesador nos confirman se deshabilite el banco mientras se trabaja en una solución.
Telesign / Qualification Policy Change for 10DLC
Country: USA Operator: all Effective date: 29th of July Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a...
Palo Alto Networks / AutoFocus is currently experiencing an ingestion delay.
Customer Impact: Ingestion of sample intelligence from WildFire to Autofocus is delayed.
Telesign / Mytel Myanmar- business license needed for Sender ID registration
Country: Myanmar Operator: Mytel Effective Date: already started Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Pagely / Migration to new payment gateway
In an ongoing effort to improve our tools and our user's experience, we are currently migrating to a new billing system. During this migration, our support team will be available to assist with any billing information updates. Please submit a ticket for additional details. We appreciate your patience ...
TapClicks / Facebook Ads - Issues Rendering Ad Previews
Hello! We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pdf, Desktop previews don't show up on several instances for several clients. This issue is happening for the Desktop Preview metric of Facebook Ads → Ads Data View. This is affecting the automated reports. This issue has been reported to Facebook...
Crux Systems / China Navigation service outage
We're currently experiencing a disconnect from China Navigation Co. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
CloudAMQP / Issues provisioning instances in Alibaba Cloud
Because the great firewall of china is blocking almost everything outside, we can unfortunately not bootstrap new servers at this time.
Telesign / Verizon Wireless- Short Code Provisioning Freeze
Country: USA Operator: Verizon Wireless Effective Date: from 7/25/2021 until 8/1/2021 Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
ManyChat / Agency commissions are not getting paid out at the moment
There's an issue with Agency commissions not getting paid out currently - our dev team is already looking into this and the fix will arrive as soon as possible. All commissions are still recorded in the system correctly, only payouts are affected. More information to follow soon.
Telesign / India DLT final phase - Consent Template Upload
Country: India Operator: all Effective Date: 15th of July Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message...
Telesign / Operator Service Alert Indonesia (ID) - Telkomsel (510/10) Voice traffic issues
Date: 07/13/2021 Start Time: 03:42 AM PDT End Time: Ongoing We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Telesign / Kuwait Ooredoo introduced monthly Sender ID Registration fees
Country: Kuwait Operator: Ooredoo Effective Date: 1st of August Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Telesign / Operator Service Alert Vietnam - Mobifone (452/01)
We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Vonage / Denmark SMS - Degradation for Inbound SMS towards Denmark Long Virtual Numbers
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Denmark Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Denmark Long Virtual numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please...
The Graph / Problems with indexing subgraphs on Binance Smart Chain (BSC) on blocks before 7796111
We have problems indexing blocks before 7796111. Work around: If the contract that you try to index is deployed after block 7796111 or you just start to index events after this block, it should work.
FLOW by TIE Kinetix / Issues with DNS provider
We are currently having an issue with our DNS provider which could result that the portal cannot be opened for some users. We are investigating the issue and will update once we have more information
Volusion / eWAY order processing
We have received reports that our customers using the payment gateway eWAY are experiencing issues processing orders. We are continuing to investigate, and will provide further updates as more information becomes available
Telesign / Ooredoo has issues with whitelisting sender IDs in Kuwait
Country: Kuwait Operator: Ooredoo Effective Date: from the beginning of June Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Barracuda Networks / Barracuda Cloud Archiving Service Disruption - UK Region
Some Cloud Archiving customers in the UK may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore the service to normal operating levels.
Barracuda Networks / Mail Processing Delays in the US for Cloud Archiving Service
Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
Palo Alto Networks / Prisma Access (Panorama Managed) 2.1 Preferred is Now Available to Upgrade
(Please ignore this alert if you are running the 2.0-Innovation plugin version and/or your dataplane version is 10.0.3.) The Cloud Services plugin 2.1 Preferred is now available for Prisma Access (Panorama Managed) deployments. * If you are running the cloud Services plugin version 2.0-preferred, you can
Telesign / Belarus - additional information required for Sender ID Registration
Country: Belarus Operator: all Effective Date: already started Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are: -Company field of activity -Company headquarter
Telesign / Sender ID registration needed for Ethiopian Telecommunications
Country: Ethiopia Operator: Ethiopian Telecommunications Effective Date: already started Details: Sender ID registration is introduced for Ethiopian Telecommunications; Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name); Restrictions: Local banking traffic forbidden, Promotional traffic forbi...
Kushki / Baja tasa de aceptación de transacciones de Scotiabank por ETPay
El equipo comercial identificó una tasa de aceptación del 3% de Scotiabank por Etpay. El banco será deshabilitado hasta encontrar una pronta solución.
ProPay / SMS text invoices not transmitting
We are aware of an issue with text invoices sent from the mobile app and website not being received. The screen will indicate the invoice has been sent, but the intended recipient does not receive a message. This only affects invoices sent via SMS text. Payment invoices sent via email continue to function normally. We are investigating and will provide an update as soon as we have more insight ...
Sendcloud / Information regarding coronavirus
As the coronavirus is spreading through Europe, carriers are taking measures to prevent a further outbreak. Most common measures taken by the carriers are: - reduced to no possibility to pick up packages at service points - reduced to no possibility to schedule (one-off) pickups - reduced to no possibility of rerouting packages Please check our help center article for a full overview of all t...
GearHost / Free CloudSite End of Life
Today we are announcing the end of the free CloudSite plan. As of today June 3rd, 2021 the free CloudSite plan will be removed from the GearHost Portal. For now, any existing free CloudSites will stay active for at least 30 days. 30 days from today all customers that do not have a paid service will lose their free CloudSite whether its actively used or not. Please read the rest of our blog: ht...
Telesign / Generic Senders are no longer allowed in Myanmar
Country: Myanmar Operator: all Effective Date: 1st of June Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Palo Alto Networks / Prisma Access - Cloud Services Plugins Before 2.0 Will Be End-Of-Life (EoL) on June 16, 2021
If you are running a Prisma Access (Panorama Managed) deployment that uses a Cloud Services plugin that is earlier than 2.0 and have had your dataplane upgraded to either 9.1.7 or 10.0.3, you must upgrade your plugin to the minimum supported 2.0 version (either 2.0 Preferred or 2.0 Innovation) before June 16, 2021. The supported Cloud Services plugin version depends on the dataplane that your d...
Telesign / MTC Saudi Arabia needs additional NOC in order to register Sender IDs from local companies
Country: Saudi Arabia Operator: MTC Saudi Arabia (420/04) Effective Date: Already started Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
Telesign / Indonesia's operators won't process new Sender ID Registration until 20th of May
Country: Indonesia Operator: all Effective Date: Already Started Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 1...
Telesign / Numeric characters in Sender IDs are not allowed in Tanzania
Country: Tanzania Operator: All Effective Date: Already Started Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
Telesign / NOC is mandatory for every Sender ID registration in UAE and consent is needed.
Country: United Arab Emirates Operator: all Effective Date: Already started Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentiall...
ASPEX / Incident @ Aspex Datacenter
We are currently experiencing a problem on our infrastructure which might impact end users. Our engineering team is investigating the issue and working on a solution. We will keep you updated as soon as we have more information. Thank you for your understanding The ASPEX team
Telesign / Spaces in sender ID are not allowed by MegaFon (250/02)
Country: Russia Operator: MegaFon (250/02) Effective Date: already started Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Telesign / Hanoi Telecom (452/05) is no longer supporting numeric sender ID's.
Country: Vietnam Operator: Hanoi Telecom (452/05) Effective Date: 3-May-21 Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Crux Systems / Hyundai Service Outage
We're currently experiencing a disconnect from Hyundai. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
Tallie / THIRD PARTY ISSUE: Brex Connections Not Performing Reliably
We have received a number of reports of a degradation of service in our third party aggregated connections for Brex cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time. If you find yourself experiencing this issue and need card trans...
Palo Alto Networks / Panorama On-Boarded Firewall Certificate Issue (Cortex Data Lake)
Urgent message for Cortex Data Lake customers with firewalls onboarded via Panorama. Please read this Customer Advisory for more information. https://live.paloaltonetworks.com/t5/customer-advisories/panorama-on-boarded-firewall-certificate-issue-cortex-data-lake/ta-p/328630
Palo Alto Networks / Prisma Access Egress IP Address Optimizations
Palo Alto Networks will be implementing IP address optimizations throughout 2021 to improve the overall experience for our Prisma Access customers. Please read more about it here.
Palo Alto Networks / Planned upgrade notification for 2.0 Prisma Access Dataplane
Scheduled: Our goal is to minimize the impact on your network traffic, and we make every effort to perform the upgrades at a time that is minimally disruptive to your organization. With this data-plane upgrade, you will have the flexibility to select which Prisma Access location(s) to first perform the Dataplane upgrade along with the upgrade time window. A walkthrough of the upgrade process i...
Crux Systems / Ports America service degradation
We're currently experiencing a disconnect from Ports America terminals in Baltimore, Tacoma, and New Orleans due to an updated API integration. As our team learns more, we'll update our status page with details. Please be sure to subscribe if you have cargo coming into this terminal so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the ...
Crux Systems / SSA Massport Boston service outage
We're currently experiencing a disconnect from SSA Massport Boston due to connectivity issues. As our team learns more, we'll update our status page with details. Please be sure to subscribe if you have cargo coming into this terminal so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the mean time please contact us at [email protected]
Crux Systems / ZIM service outage
We're currently experiencing a disconnect from ZIM. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email us at [email protected]
Crux Systems / Yang Ming service degradation
We're currently experiencing a spotty connection from Yang Ming due to a technical issue with our integration. As our team learns more, we'll be updating our status page with details. Please be sure to subscribe if you have cargo being shipped by this carrier so you don't miss any important information. We expect to be back up shortly, but if you need assistance in the meantime please email ...
Embedly / Instagram Functionality
Instagram Embeds not currently functioning. We are receiving upstream errors from the facebook graph API, and we are investigating a solution for this problem. The API will not function correctly while the upstream provider prevents us from accessing content.