Outage in Vonage Contact Centre (VCC)

IR27102 - EMEA WebRTC calls cannot be accepted

Resolved Major
February 21, 2025 - Started 1 day ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) WebRTC
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 02/21/2025 10:48AM

This issue has been resolved. If you are still experiencing issues, please contact Support.

MONITORING 1 day ago - at 02/21/2025 01:50AM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

IDENTIFIED 1 day ago - at 02/21/2025 01:12AM

We have identified the problem affecting customers using WebRTC. We are actively working to recover service.

INVESTIGATING 1 day ago - at 02/21/2025 01:08AM

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.

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