IR27192 - India inbound numbers not connecting

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

The provider of the impacted number range is working on resolving the issue related to the hardware malfunction, and have provided an ETA of 3 to 5 business days.
We continue to monitor the progress and we will provide the next update in 3 business days, on Friday September 12th.

The provider of the impacted number range is working to develop an alternative path. As soon as we have any update we will let you know.

The provider of the impacted number range informed us that the outage is caused by a hardware malfunction in India, which has caused problems for a number of networks. We are working with them to get the issue resolved. As soon as we have any update we will let you know.

The incident management team continues to work with the Carrier service provider to identify the problem.

We are currently aware of an ongoing issue affecting inbound calls to certain India number ranges. Our Incident Management team is investigating the issue with priority.