Outage in Vonage Contact Centre (VCC)
IR27293 - WebRTC connectivity issues in APAC region
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced WebRTC connectivity issues in the APAC region starting at 3:41 AM UTC on April 1st, 2026. The outage affected WebRTC services for customers in the Asia-Pacific region for approximately 2 hours and 24 minutes. The issue was fully resolved at 6:05 AM UTC with all services restored.
We are aware of issues that may be impacting your WebRTC service in APAC region. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2 h 30 m. Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 04/01/2026 07:25AM
Vonage services have been fully restored following today's WebRTC service outage in APAC region, which began at 2026-04-01 3:41 AM UTC. Full resolution has been confirmed effective 2026-04-01 6:05 AM UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
about 3 hours ago - at 04/01/2026 06:44AM
We are aware of issues that may be impacting your WebRTC service in APAC region. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2 h 30 m. Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
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