Outage in Vonage Contact Centre (VCC)

IR27287 - Conversation Analyzer Sentiment is not calculated in APAC region

Resolved Minor

March 23, 2026 - Started 9 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Sudden maintenance work caused the Vonage Contact Centre's Conversation Analyzer sentiment analysis feature to stop calculating results for the APAC region. The incident affected post-call sentiment analysis functionality for approximately 2 hours. The service was fully restored and the incident was resolved.

Due to sudden maintenance work, the post-call Conversation Analyzer - Sentiment analysis is currently not calculated in the APAC region. We expect the service to be restored on 24th March at 5 PM UTC. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Components affected

Vonage Contact Centre (VCC) Conversation Analyzer Vonage Contact Centre (VCC) Conversation Analyzer

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 03/23/2026 06:43PM

This incident has been resolved.

IDENTIFIED 9 days ago - at 03/23/2026 04:48PM

Due to sudden maintenance work, the post-call Conversation Analyzer - Sentiment analysis is currently not calculated in the APAC region. We expect the service to be restored on 24th March at 5 PM UTC.

Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

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