Outage in Vonage Contact Centre (VCC)
IR27286 - Call connectivity issues in EMEA region
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced call connectivity issues in the EMEA region for 1.5 hours due to a third-party outage that affected multiple service providers. The incident impacted outbound voice interactions, preventing some customers from making calls. The third party identified and resolved the underlying issue, with full service restoration confirmed by 10:56 UTC.
We are aware of issues that may be impacting some Vonage customers' calls due to a third party outage that is affecting multiple service providers. We’ll provide further updates within 2h30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) Outbound Voice InteractionsNeed to monitor Vonage Contact Centre (VCC) outages?
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 03/23/2026 12:40PM
Vonage services have been fully restored following today’s service outage reported by our third party, which began at 2026-03-23 10:18:00 UTC. Full resolution of the incident has been confirmed effective 2026-03-23 10:56:00 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
9 days ago - at 03/23/2026 11:45AM
Thank you for your patience following our third party's reported outage earlier today which may have impacted your call services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates within 60 minutes and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
9 days ago - at 03/23/2026 11:15AM
We are aware of issues that may be impacting some Vonage customers' calls due to a third party outage that is affecting multiple service providers. We’ll provide further updates within 2h30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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