Outage in Vonage Contact Centre (VCC)
IR27289 - Service outage in NAM region
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced a major service outage in the NAM region lasting 2.1 hours, caused by API issues that affected inbound/outbound voice interactions, ContactPad, platform administration, and statistics/reporting functionality. The incident began at 19:13 UTC on March 24, 2026, with the root cause identified around 20:56 UTC and full service restoration confirmed at 21:04 UTC.
We are currently aware of an ongoing issue with the APIs for the NAM region that is affecting multiple Vonage services. Our Incident Management team is investigating the issue with priority
Components affected
Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice InteractionsNeed to monitor Vonage Contact Centre (VCC) outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 03/24/2026 09:53PM
Vonage services have been fully restored following today's service outage, which began at 2026-03-24 19:13 UTC. Full resolution has been confirmed effective 2026-03-24 21:04 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
7 days ago - at 03/24/2026 08:56PM
We have identified the issue that may be impacting your Vonage Services and are seeing early signs of recovery. We'll continue to provide further updates here within 1h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
7 days ago - at 03/24/2026 08:35PM
We continue to work to resolve the issue that may be impacting your Vonage services. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
INVESTIGATING
7 days ago - at 03/24/2026 07:51PM
We are currently aware of an ongoing issue with the APIs for the NAM region that is affecting multiple Vonage services. Our Incident Management team is investigating the issue with priority
Latest Vonage Contact Centre (VCC) outages
IR27291 - User Admin API problems - 2 days ago
IR27288 - Call Recordings access problems - 8 days ago
IR27286 - Call connectivity issues in EMEA region - 9 days ago
IR27281 - Service outage in NAM region - 20 days ago
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