Outage in Vonage Contact Centre (VCC)
IR27291 - User Admin API problems
Major
March 30, 2026 - Started 2 days ago
Official incident page
Official incident page
Incident Report
We are aware of issues with the VCC User Admin API in all regions. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2h 30 mins. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) APIsNeed to monitor Vonage Contact Centre (VCC) outages?
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 03/30/2026 12:57PM
We have identified the issue that may be impacting your User Admin API and have applied initial mitigations. The issue concerns User Admin API requests with the "handleMultipleInteractions" parameter. As a workaround, please do not use the "handleMultipleInteractions" parameter. We will provide further updates on 1st April once full service is restored. Thank you for your patience and understanding.
If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
INVESTIGATING
2 days ago - at 03/30/2026 09:58AM
We are aware of issues with the VCC User Admin API in all regions. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2h 30 mins. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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