Outage in Vonage Contact Centre (VCC)
IR27281 - Service outage in NAM region
Resolved MajorIncident Report
Summary AI Generated
A major service outage affected Vonage Contact Centre APIs in the NAM region, impacting multiple components including ContactPad, VCC Platform Supervisor & Admin, WebRTC, Statistics/Reporting, Conversation Analyzer, and AI Studio Virtual Assistant. The incident primarily affected performance dashboards and API signaling across Vonage services. The outage lasted 4.3 hours before all services were fully restored.
We are currently aware of an ongoing issue affecting the APIs for the NAM region, affecting multiple Vonage services. Our Incident Management team is investigating the issue with priority
Components affected
Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) Conversation Analyzer Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Conversation Analyzer Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) ContactPadNeed to monitor Vonage Contact Centre (VCC) outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 03/12/2026 07:17PM
Vonage services have been restored following today’s issue that may be have impacted your performance dashboards. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/.
INVESTIGATING
20 days ago - at 03/12/2026 06:12PM
We continue to work to resolve the issue that may be impacting your performance dashboards. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding.
MONITORING
20 days ago - at 03/12/2026 05:07PM
Vonage services continue to show signs of recovery following today's interruption in API signalling. We'll continue to provide further updates here within 1h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/.
INVESTIGATING
20 days ago - at 03/12/2026 04:06PM
We continue to work to resolve the issue that may be impacting your Vonage services. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
INVESTIGATING
20 days ago - at 03/12/2026 03:06PM
We are currently aware of an ongoing issue affecting the APIs for the NAM region, affecting multiple Vonage services. Our Incident Management team is investigating the issue with priority
Latest Vonage Contact Centre (VCC) outages
IR27293 - WebRTC connectivity issues in APAC region - about 1 hour ago
IR27291 - User Admin API problems - 2 days ago
IR27289 - Service outage in NAM region - 8 days ago
IR27288 - Call Recordings access problems - 8 days ago
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