IR27191 - Unable to create new VCC users

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

We continue to make progress on the permanent resolution that is planned to be live W/C 8th Sept.
If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support who will provide you with a interim solution.

We are aware of an issue with licence management that can give an error when creating new user accounts effecting only a small subset of accounts in an 'edge-case' situation. We are not aware of impact to other product functionality. Our Incident Management and Development teams are aware and are preparing a permanent fix.

If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support. They can provide you with a temporary solution to ensure you can create new users and operate as normal.

We anticipate the next milestone for this incident to be next week (W/C 8th September) as our Development Teams release the permanent fix into the product.

The incident management team continues to recover service.

We have identified the problem with the User Admin. We are now progressing to recover service.

We are currently aware of an ongoing issue affecting the User Admin for the subset of accounts. Our Incident Management team is investigating the issue with priority.