Outage in Vonage Contact Centre (VCC)
IR27296 - Degraded performance for some VCC services in NAM region
Resolved MinorIncident Report
Summary AI Generated
Vonage Contact Centre services in the North America region experienced degraded performance affecting dashboards, the admin portal, statistics/reporting, and supervisor/admin platform functions for approximately 2 hours starting at 16:39 UTC on April 7, 2026. The service interruption was fully resolved by 16:51 UTC the same day, with engineers confirming complete restoration of all affected VCC services.
We are aware of issues that may be impacting your VCC services, such as dashboards or the VCC admin portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & AdminTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/07/2026 07:15PM
Vonage services have been fully restored following today’s service interruption, which began at 2026-04-07 16:39:00 UTC. Full resolution has been confirmed effective 2026-04-07 16:51:50 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
12 days ago - at 04/07/2026 06:05PM
Vonage services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
12 days ago - at 04/07/2026 05:16PM
We are aware of issues that may be impacting your VCC services, such as dashboards or the VCC admin portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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