Outage in Vonage Contact Centre (VCC)
IR27303 - Degraded performance for Intelligent Workspace in NAM region
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced degraded performance affecting Intelligent Workspace services in the North America region for 52 minutes. The service interruption began at 6:29 PM UTC and was fully resolved by 7:02 PM UTC on April 13, 2026. Engineers worked to restore services with monitoring showing signs of recovery before complete restoration was confirmed.
We are aware of issues that may be impacting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/13/2026 08:09PM
Vonage services have been fully restored following today’s service interruption, which began at 2026-04-13 6:29 PM UTC. Full resolution has been confirmed effective 2026-04-13 7:02 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
MONITORING
6 days ago - at 04/13/2026 07:33PM
Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 1h - 4h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
6 days ago - at 04/13/2026 07:19PM
We are aware of issues that may be impacting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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