Outage in Vonage Contact Centre (VCC)
IR27300 - Degraded performance for Intelligent Workspace in EMEA region
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced degraded performance affecting the Intelligent Workspace service in the EMEA region for approximately 21.7 hours starting April 9, 2026. The service interruption impacted users' ability to access and use the Intelligent Workspace functionality. Vonage engineers worked to restore services, with full resolution confirmed by April 9 at 12:30 PM UTC.
We are aware of issues affecting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/10/2026 10:49AM
Vonage services have been fully restored following today’s service interruption, which began at 2026-04-09 12:05 PM UTC. Full resolution has been confirmed effective 2026-04-09 12:30 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
10 days ago - at 04/09/2026 04:53PM
Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 24h hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
10 days ago - at 04/09/2026 02:11PM
We are working to resolve the issue that may be impacting your Intelligent Workspace service. We'll continue to provide further updates here within 2h 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
10 days ago - at 04/09/2026 01:11PM
We are aware of issues affecting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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