Outage in Vonage Contact Centre (VCC)

IR27195 - Error with Dial List calls and when using Log a Call - NAM

Resolved Minor
September 10, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting outbound calling via dial lists and using Log a Call for the subset of NAM Salesforce instances. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Salesforce.com Integration Vonage Contact Centre (VCC) Salesforce.com Integration Vonage Contact Centre (VCC) Outbound Voice Interactions
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/10/2025 05:32PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING 5 days ago - at 09/10/2025 05:02PM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

IDENTIFIED 5 days ago - at 09/10/2025 04:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 days ago - at 09/10/2025 03:53PM

We are currently aware of an ongoing issue affecting outbound calling via dial lists and using Log a Call for the subset of NAM Salesforce instances. Our Incident Management team is investigating the issue with priority.

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