Outage in WithSecure

Elements Exposure Management Identities view does not contain data after successful scan

Resolved Minor
February 21, 2025 - Started about 19 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

The Identities view in Elements Exposure Management fails to display data after a successful scan for newly onboarded customers. The message displayed will be "No identities found."
Components affected
WithSecure Portal
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 02/21/2025 01:08PM

Scan results may take 36 hours to populate and we are working on further improvements in the future, reducing (initial) scanning time.
For more information, please visit
https://community.withsecure.com/en/kb/articles/31640-after-onboarding-a-new-elements-exposure-management-customer-to-the-cloud-account-the-identities-view-in-the-elements-security-center-does-not-populate-data

INVESTIGATING about 19 hours ago - at 02/21/2025 08:45AM

The Identities view in Elements Exposure Management fails to display data after a successful scan for newly onboarded customers.

The message displayed will be "No identities found."

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