Outage in WithSecure

WithSecure Elements Endpoint Detection and Response Linux sensor may stop running

Resolved Major
April 23, 2025 - Started 21 days ago - Lasted 5 days
Official incident page

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Outage Details

We are investigating an issue where WithSecure Elements Endpoint Detection and Response Linux sensor as well as the response components may stop running after a reboot. Other platforms are not affected. To workaround the issue, execute the master-switch off command, followed by master-switch on on the affected host. This will restore full functionality on the host. We are working on resolving the issue for all affected hosts.
Components affected
WithSecure Detection Cloud
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/28/2025 11:25AM

We have published a fix today. This will be automatically taken into use and resolve the issue.

IDENTIFIED 19 days ago - at 04/25/2025 02:24PM

We have released a fix for the issue to our Early Access program.
We expect to release it to all clients early next week.

We recommend assigning a small number of endpoints to participate in the Early Access program. Selected workstations and servers receive updates prior to the general availability.
You can configure the Early Access in the profile in the WithSecure Elements Portal by navigating to
- Security Configurations
- Profiles
- Linux
- Edit profile
- General
- Early access to client software
- Save and publish

INVESTIGATING 21 days ago - at 04/23/2025 01:49PM

We are investigating an issue where WithSecure Elements Endpoint Detection and Response Linux sensor as well as the response components may stop running after a reboot.
Other platforms are not affected.
To workaround the issue, execute the master-switch off command, followed by master-switch on on the affected host.
This will restore full functionality on the host.
We are working on resolving the issue for all affected hosts.

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