Outage in WithSecure

WithSecure Elements Endpoint Protection automated tasks do not start

Resolved Minor
April 10, 2025 - Started 14 days ago - Lasted 4 days
Official incident page

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Outage Details

We are investigating an issue where WithSecure Elements Endpoint Protection automated tasks do not start. Affected platforms are Windows Client & Server as well as Mac. Symptoms are: Software Updater automatic installation does not work at all File scanning task, which is configured via Automated Tasks, does not start Shutdown, restart, and other automated tasks do not start 3 or more fshoster32.exe processes are running
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/14/2025 09:12AM

We have published a fix to the issue. The fix is taken into use automatically, no administrator or user action is needed.

If you wish, you can verify the installation in the WithSecure Elements portal under Environment - Devices - Computers.
The latest installed hotfixed client version will show 25.1.85.0

If the hotfix version is not visible in the table, click "select columns" and search for "hotfix".

IDENTIFIED 14 days ago - at 04/10/2025 01:36PM

We have identified the issue and are working on a solution.
We aim to publish a fix early next week (week from 14th of April).

INVESTIGATING 14 days ago - at 04/10/2025 11:16AM

We are investigating an issue where WithSecure Elements Endpoint Protection automated tasks do not start. Affected platforms are Windows Client & Server as well as Mac.

Symptoms are:
Software Updater automatic installation does not work at all
File scanning task, which is configured via Automated Tasks, does not start
Shutdown, restart, and other automated tasks do not start
3 or more fshoster32.exe processes are running

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