CPU issues on EU1

Our Saas Operations team has temporarily increased the SQL servers ressources on EU1.
This fix has confirmed to have reduced performance issues for the affected customers, so the major will be closed.

In the meantime, the root cause for the CPU issue is still being investigated.

We are currently experiencing disruptions with EU1 Container 08, 20, 22 and 24. 

We are aware of the problem and are working on a solution.


To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.


Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 02 5945.