SaaS disruption - Login issues on CA1

This issue has been resolved, and most customers confirmed they could reach/log in to their environment again after a successful restart.

We will now proceed to evaluate this internally, and once the evaluation has been completed, a post-mortem will be published on our status page.

If you still encounter issues with accessing your TOPdesk environment, please don't hesitate to reach out to your local Support department.

We apologize for the inconvenience and appreciate your patience while we took care of the issue.

We are currently experiencing problems on the CA1 hosting location. As a result your TOPdesk environment may not be available, accessible or you will be stuck in a redirect loop.

We are aware of the problem and are working on a solution. In a few reported cases a restart of your environment will fix the issue. 

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 03 3244.