Outage in PlayFab

Game Manager Login Issues

Resolved Major
February 21, 2025 - Started 2 months ago - Lasted 19 days
Official incident page

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Outage Details

Some customers are currently experiencing issues logging into or out of Game Manager. We are currently investigating the issue. In the interim, we recommend that customers migrating to MSA select "Migrate Later" in the MSA migration flow.
Components affected
PlayFab Console
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/11/2025 11:18PM

This incident has been resolved.

MONITORING 2 months ago - at 02/22/2025 02:35AM

We are monitoring Game Manager account issues. Customers who are experiencing login issues should be assured that their data is unaffected and will be available once their account access has been restored.

If your account has been locked, please use the Contact Us form located at https://playfab.com/contact to have your account unlocked.

For now, we recommend that customers seeing the PlayFab Account to Microsoft Account migration flow select "Migrate Later".

IDENTIFIED 2 months ago - at 02/22/2025 12:26AM

We are continuing to troubleshoot Game Manager account issues. Customers who are experiencing login issues should be assured that their data is unaffected and will be available once their account access has been restored.

If your account has been locked, please use the Contact Us form located at https://playfab.com/contact to have your account unlocked.

For now, we recommend that customers seeing the PlayFab Account to Microsoft Account migration flow select "Migrate Later".

IDENTIFIED 2 months ago - at 02/21/2025 07:46AM

We have resolved the Game Manager login and logout issues. We are investigating an issue with PlayFab account to Microsoft Account (MSA) migration. For now, we recommend that customers seeing the account migration flow select "Migrate Later".

IDENTIFIED 2 months ago - at 02/21/2025 06:01AM

We have identified the issue and are working on deploying a mitigation.

INVESTIGATING 2 months ago - at 02/21/2025 01:56AM

Some customers are currently experiencing issues logging into or out of Game Manager. We are currently investigating the issue. In the interim, we recommend that customers migrating to MSA select "Migrate Later" in the MSA migration flow.

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