Outage in USG

Multi-Site DOE Outage Reported - DOE K-12

Resolved Major
February 20, 2025 - Started 1 day ago - Lasted 1 day
Official incident page

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Outage Details

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have ATC as their last mile provider. ENA has been notified, and we are currently working with vendors to investigate the cause. There is no ETR at this time. Updates will be provided when possible. Sites Affected: - Camden County Schools - Glynn County Schools - McIntosh County Schools
Components affected
USG GA DOE K-12 Network
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 02/21/2025 04:17PM

Network Support Services (NSS) has confirmed that the multi-site DOE outage has been resolved. Repair crews were dispatched to repair the fiber cut which caused the outage, and successfully repaired the fiber. All sites should now be online and passing traffic.

If you are still experiencing issues with network access, please contact support@usg.edu or 877-251-2644.

IDENTIFIED 1 day ago - at 02/20/2025 04:17PM

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have ATC as their last mile provider. ENA has been notified, and we are currently working with vendors to investigate the cause. There is no ETR at this time. Updates will be provided when possible.

Sites Affected:

- Camden County Schools
- Glynn County Schools
- McIntosh County Schools

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