Live Resideo status. See if Resideo is down, view recent outages, and get real-time alerts when problems start.
Resideo is operational
IsDown pulls data from Resideo's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 110 incidents since started monitoring Resideo status in October 2022. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
1 day ago · lasted about 1 hour
We are aware some of our customers are experiencing issues with our application. This may impact logging in and controlling your devices remotely. The thermostat can still be used directly to control your heating and cooling system. We apologize f...
12 days ago · lasted about 1 hour
We are aware of an issue affecting our support phone numbers. We thank you for your patience as we work to resolve the situation as rapidly as possible. Please accept our apologies for the disruption.
12 days ago · lasted about 1 hour
We are aware of an issue affecting our support phone numbers. We thank you for your patience as we work to resolve the situation as rapidly as possible. Please accept our apologies for the disruption.
We've tracked and collected 110 incidents since started monitoring Resideo status
Mitchell
The app is asking if I want to add a device. I have 2 thermostats already connected.
Amy
My app is not working. Shows no device.
Veste
my thermostat disappeared from the Resideo app
Joe
App don’t show my thermostat anymore
Grace
Reflecting that I do not have the mobile app active on my phone when I had it installed earlier. I attempted to install it again, but it still will not stay active
Mare
We were out of town for a week. When we got home yesterday the app was not working at all. I have an iPhone running iOS 18.5. When I tried to start the app it flashes the normal start photo for a split second then the screen goes blank. I deleted the app and reloaded it and it is exactly the same.
Jason
The app is not letting me login
Dave
Not able to to control thermostat. Wi-Fi is up
Greg
iOS app not letting me login
John
Can’t log on. Says server problems
Ryan
App not logging in, system down, thermostat working. Was trying to change my schedule.
Michael
Says service not available
Daniel
Getting an error after even after entering correct pin number and can’t log back in after reinstalling app.
Migma
Unable to login. Cannot connect with the server.
John
Resideo does not connect to server
Richard
Unable to log in on the Resideo app it says unable to connect to the server
Jeff
Resides thermostats not able to communicate
Helen
Can't log in. Won't recognize passcode
Holly
Resideo app will not let me login, says can't connect to server but my wifi is just fine, so annoying!!!
Omid
Service outage, unable to login and control devices
John
App won’t log in. Just gives an Error
Erin
App can’t reach servers won’t login
Jeanie
App down. Logged out and now cannot log back in again.
Brad
Not able to communicate with server
Richard
Cannot log into app with correct user name and password
Chris
App returns to log in screen after inputting login info
Rich
Unable to log in to the Resideo app to control my T10 thermostat.
Felix
I cannot access my account.
Zachary
“Unfortunately we cannot communicate with the server. Please try again later. Been an hour now.
Pedro
Resideo app shows me an error "having problems to connect with server"
Marty
Both app and website are inaccessible
Steven
Cannot connect to the server
DJ
Can’t login through the app and can’t control services remotely
J
Can't access thermostat via WiFi.
Albert
No accepting my passcode that was working fine until today
S
Can't even get login screen.
Rose
It says service unavailable
Bill
Unable to login into app
Zach
App won’t connect to server
Charlie
Unable to login Unfortunately we cannot communicate with the server. Please try again later. Service Unavailable The Resideo service is temporarily unavailable. This won't affect your devices. Please try again later; we'll be back up soon.
Robert
Server unreachable for home thermostat
Chris
It’s saying temporarily unavailable
Ken
I’m having trouble accessing information. I login and then the screen goes white.
Karen
Comes up as blank 📺 screen
Allissa
Connection issue and certificate error
J
Resideo app not working on current iPhone. App has been deleted and reloaded, it’s up to date. On app log-in screen is white, thermostats never come up.
Teresa
My Resideo app is not working
Jack
Keep getting a notice that planned maintance is scheduled for the exact time it is
Frank
Total Connect Comfort Website and app is down. Therefore, can't connect to my thermostats
Al
Will not connect with my thermostat
Jim
App comes up with name but is frozen . No other info. can’t adjust manually or by phone?
Rachael
The app times out shortly after I log in. I am not able to turn my alarm on.
Suzanne
My Resideo app is not working
Dorothy
It won’t adjust via my app. It reverts to its random setting.
Steve
It says No Internet Connection
Richard
Platform not communicating to app.
Linda
We are in FL our house in MN we can't see that our furnace is on during the cold snap Worrisome.
Mark
Raise or lower temperature setting from iPhone will not stay at new. Setting, reverts back to old setting
Doug
Resideo doesn't work most of the time. Thermostat connects to wifi but not to cloud most of the time.
Phil
Not reading any of my thermostats. Just started a few hours ago
Resideo isn't down. You can check Resideo status and incident details on the top of the page. IsDown continuously monitors Resideo official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Resideo is currently operational. You can check Resideo status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Resideo being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Resideo official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Resideo last outage was on June 21, 2025 with the title "My Total Connect Comfort"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
