Outage in Informatica

Tasks queued and running state on February upgraded pods IICS NA West 1, NA East 2, US West 3, EM West 1 and US East 4 Services, Canada Central 1 Services

Minor
February 20, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. We are actively working on a fix. We will keep providing updates on the progress of the fix.
Latest Updates ( sorted recent to last )
INVESTIGATING about 17 hours ago - at 02/21/2025 11:07AM

This is still in progress. We will continue to update the status page as we make progress.
Thanks for your patience.

INVESTIGATING 1 day ago - at 02/21/2025 03:12AM

The potential fix for the issue affecting the run status of tasks and linear taskflow under certain conditions is under development.
We will provide the next update when the fix is ready for QA testing.

We will continue to update the status page as we make progress.

INVESTIGATING 1 day ago - at 02/20/2025 11:10PM

We have identified the root cause of the issue affecting the run status of tasks and linear taskflow under certain conditions. A potential fix is currently under development, followed by QA testing.
We will continue to update the status page as we make progress.

Thank you for your patience and understanding.

Next update by 7 PM PT.

INVESTIGATING 1 day ago - at 02/20/2025 10:03PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 02/20/2025 01:57PM

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed.

INVESTIGATING 1 day ago - at 02/20/2025 10:11AM

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed.

We are actively working on a fix.
We will keep providing updates on the progress of the fix.

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