Outage in Informatica

Advanced Data Integration cluster scaling issue in AWS pods

Resolved Minor
July 30, 2025 - Started about 23 hours ago - Lasted about 20 hours
Official incident page

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Outage Details

Starting around 3 PM PST on July 29, our CSP updated an API leading to an Advanced DI Cluster scaling issue. The Elastic Server Service starting any new AWS nodes on Fully-Managed clusters are impacted by this issue. Users may see Advanced Data Integration jobs in queued state. We are working on a fix for this issue and will keep status page updated. Self-service clusters and local clusters are not impacted by this issue. All other services are operating normally.
Components affected
Informatica Advanced Data Integration Informatica Advanced Data Integration Informatica Advanced Data Integration Informatica Advanced Data Integration Informatica Advanced Data Integration Informatica Advanced Data Integration Informatica Advanced Data Integration Informatica Advanced Data Integration Informatica Advanced Data Integration Informatica Advanced Data Integration Informatica Advanced Data Integration
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 07/31/2025 03:54PM

This incident has been resolved.

MONITORING about 11 hours ago - at 07/31/2025 08:01AM

The activity has been completed and we are monitoring the result.

IDENTIFIED about 11 hours ago - at 07/31/2025 07:22AM

The maintenance activity is still in progress please expect an update in the next hour.

IDENTIFIED about 14 hours ago - at 07/31/2025 04:53AM

Informatica will deploy a patch which resolves an issue with automatic scaling of Advanced Data Integration Fully-Managed clusters. This is a zero-downtime deployment and jobs and services continue to run during maintenance. The activity is scheduled to start on 31st July from 10:30 AM IST to 12:30 PM IST.

Attention: A new version of the Elastic Server will be started.

IDENTIFIED about 23 hours ago - at 07/30/2025 08:03PM

Starting around 3 PM PST on July 29, our CSP updated an API leading to an Advanced DI Cluster scaling issue.
The Elastic Server Service starting any new AWS nodes on Fully-Managed clusters are impacted by this issue.

Users may see Advanced Data Integration jobs in queued state.
We are working on a fix for this issue and will keep status page updated.

Self-service clusters and local clusters are not impacted by this issue.
All other services are operating normally.

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