PROS Notification: Delay in the processing of ATPCO updates

Dear Customers,

We would like to inform you the issue is permanently resolved. The provider data has been corrected and is currently processed on our side as expected. Production ATPCO data is up to date on all PROS Data Regions.

In the meantime, should you notice any unexpected behavior, kindly let us know.

Thank you for your understanding!

Sincerely,
PROS Support

Dear Customers,

We are reaching out to update you that the data on the ATPCO side is recovered. The updates will be catching up gradually. We will be providing updates on the progress.

Thank you for your understanding!

Sincerely,
PROS Support

Dear Customers,

We are reaching out to update you that the investigation on the ATPCO side is still ongoing. We will be providing updates on the progress shortly.

Thank you for your understanding!

Sincerely,
PROS Support

Dear Customers,

We are reaching out to update you that after an investigation performed by our engineering teams, we are observing that our provider sends corrupted data, which could not be processed on our side.
The engineering department is currently in contact with the ATPCO team and they are investigating and working toward a resolution. We will be providing updates on the progress shortly.

Thank you for your understanding!

Sincerely,
PROS Support

Dear Customers,

We are reaching out to inform you we are currently experiencing a service disruption in the processing of ATPCO files updates.
The team is currently investigating and working toward a resolution. We will be providing updates on our progress shortly.

Thank you for your understanding and cooperation!

Sincerely,
PROS Support