Degradation in Moderation services

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

[1221]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Bazaarvoice has implemented a fix for the issue. Content is flowing to all clusters and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.


NEXT UPDATE:
MAR 11, 2024, 10:00 AM CST

Bazaarvoice has identified an issue that is causing content on all clusters not to be sent to Moderation. The root cause has been identified, and changes are being made to mitigate the issue. Please note that this will affect clients with a moderation SLA of 24 hours or less.
NEXT UPDATE:
MAR 8, 2024, 12:30 PM CST

Bazaarvoice is continuing work on a fix to to mitigate issues affecting moderation services on clusters C1 and C7. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.

NEXT UPDATE:
MAR 8, 2024,11:00 AM CST

[1221]

Bazaarvoice is continuing work on a fix to to mitigate issues affecting moderation services on clusters C1 and C7. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.

NEXT UPDATE:
MAR 8, 2024, 9:00 AM CST

[1221]

Bazaarvoice has identified an issue that is causing content on C1, C7 and potentially other clusters not being sent to Moderation. The route cause has been identified and changes are being made to mitigate the issue. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.

NEXT UPDATE:
MAR 8, 2024, 6:00 AM CST

[1221]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)