Outage in Cybersource

Cardinal Telecheck Gateway Service Disruption

Resolved Minor

March 01, 2024 - Started 3 months ago - Lasted 36 minutes
Official incident page

Need to monitor Cybersource outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Cybersource, and never miss an outage again.
Start Free Trial

Outage Details

Cybersource is aware of an issue that is currently affecting the Cardinal Telecheck Gateway transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants on the Cardinal Telecheck Gateway may experience intermittent timeouts. Reported Start Time: 22:04 GMT on 01 March 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

Components affected

Cybersource TeleCheck

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 03/02/2024 12:01AM

The issue affecting the Cardinal Telecheck Gateway services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:22:04 GMT on 1 March 2024
Reported End Time: 22:42 GMT on 1 March 2024

Impact: Merchants are now able to use the Cardinal Telecheck Gateway services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

INVESTIGATING 3 months ago - at 03/01/2024 11:26PM

Cybersource is aware of an issue that is currently affecting the Cardinal Telecheck Gateway transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants on the Cardinal Telecheck Gateway may experience intermittent timeouts.

Reported Start Time: 22:04 GMT on 01 March 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

Latest Cybersource outages

Service Disruption in our Sandbox/Testing Environment - 1 day ago

Payer Authentication Issue - 2 days ago

Service Disruption - Payer Authentication Issue - 8 days ago

Service Disruption - Business Center - 14 days ago

Never miss when a third-party service is down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3170 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE