Is Cybersource Down?

This page shows the live Cybersource status so you can confirm in seconds if Cybersource is down.

Cybersource current status

Updated

Cybersource is operational

Vantiv CNP Service Disruption

started about 12 hours ago

Cybersource is aware of an issue that is currently affecting Vantiv CNP transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may ...

Cybersource user-reported issues in the last 24 hours

This chart displays the number of user-reported Cybersource problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Cybersource outage history

IsDown has tracked 361 incidents since started monitoring Cybersource downtimes in October 2022. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • May 07 2025
    Payer Authentication Issue

    1 day ago · lasted about 12 hours

    Cybersource is aware of an issue that is currently affecting the Payer Authentication Service in Czech Republic and Philippines. We are investigating the cause and working urgently to resolve the issue. Impact: Users in Czech Republic and...

  • May 06 2025
    Prosa Service Disruption

    2 days ago · lasted about 2 hours

    Cybersource became aware of an issue that affected Prosa transaction processing. A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. We regret any inconvenience this may have caused for our customers. I...

  • Apr 30 2025

    Cybersource is aware of an issue that is currently affecting Follow-On Credits in the Business Center for Custom Role users. We have identified the issue causing impact and working urgently to roll back the change. Impact: Users with cu...

  • Apr 29 2025
    Cybersource Latin American Processing Service Disruption

    10 days ago · lasted about 22 hours

    Cybersource was aware of an issue affecting Cybersource Latin American Processing transaction processing. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Users may have experienced payment...

  • Oct 2022 ...
    IsDown started monitoring Cybersource status

    We've tracked and collected 361 incidents since started monitoring Cybersource status

Sign up and check all outage history

Latest user comments about Cybersource issues

  • S

    Sai

    Does Cybersource TEST having problem?

  • L

    Leanne

    We are unable to access cybersource, just spins and times out

  • S

    sudhakar

    we have received SERVER_TIMEOUT

  • R

    Ryan

    Login page is loading then after login the spinning wheel goes for a long time. Sometimes it goes through sometimes it fails. We are not having network issues.

  • J

    jordan

    blank screen following login

  • L

    Leanne

    no receiving onetime passcode

  • P

    Pamela

    TeleCheck

    It won't approve my payment

  • M

    Mudassar

    Ahli United Bank in Bahrain

    From last 3 days unable to login on mobile app

  • S

    Sarah

    TeleCheck

    The decline code lookup just says “thank you” and does not advance the screen. The phone number just loops the main menu and then hangs up.

Cybersource outages in the last 30 days

Number of Incidents

16 issues

Last incident

1 days ago

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Having problems with Cybersource? What can you do?

  1. First, stay calm.

    • We know it's stressful when Cybersource is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact of the Cybersource outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Cybersource already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Cybersource status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Cybersource is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Did Cybersource recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about Cybersource status changes?

IsDown offers an easy way to monitor Cybersource with maximum flexibility

Major Outages Notifications

IsDown monitors Cybersource for major outages. A major outage is when Cybersource experiences a critical issue that severely affects one or more services/regions. When Cybersource marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Cybersource status page for minor outages. A minor outage is when Cybersource experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Cybersource status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Cybersource publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Cybersource and all their 150 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Cybersource and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Reports by users in other services in the last 12 hours

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Frequently Asked Questions

Is Cybersource down today?

Cybersource isn't down. You can check Cybersource status and incident details on the top of the page. IsDown continuously monitors Cybersource official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Cybersource status?

Cybersource is currently operational. You can check Cybersource status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Cybersource outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is Cybersource slow today?

Yes, Cybersource might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are Cybersource outages detected?

IsDown monitors the Cybersource official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Cybersource outage?

Cybersource last outage was on May 08, 2025 with the title "Vantiv CNP Service Disruption"

Cybersource not working for you? How do I know if Cybersource is down?

How can I check Cybersource status and outages?

Why use IsDown to monitor Cybersource instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Cybersource and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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