Payworks Service Disruption

The issue affecting Bambora (Payworks) services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 26 July 2025 09:52 GMT
Reported End Time: 27 July 2025 12:03 GMT

Impact: Customers are now able to use Bambora (Payworks) services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21432393

Cybersource is aware of an issue that is currently affecting Bambora (Payworks) services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may have been experiencing issues when trying to use Bambora (Payworks) services. This may have limited the ability to process card present transactions at point of sale or via API services.

Reported Start Time:
1st Window
Start: 26 July 2025 09:52 GMT
End: 26 July 2025 12:46 GMT

2nd Window:

Start: 27 July 2025 01:07 GMT
End: 27 July 2025 12:03 GMT

Next Update: Ad current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21432393