Outage in Cybersource
Acceptance Devices: Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a service disruption affecting Acceptance Devices from April 27, 2026 at 23:00 GMT to April 28, 2026 at 08:00 GMT, lasting approximately 9 hours. The issue prevented clients from processing card present transactions at point of sale terminals. The service was mitigated by 09:07 GMT on April 28th and fully resolved by 07:35 GMT on April 29th after monitoring confirmed stability.
Cybersource is aware of an issue that is currently affecting Acceptance Devices: services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.
Reported Start Time: 27 April 2026 23:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Components affected
Cybersource Card PresentTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 04/29/2026 07:35AM
The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:27 April 2026 23:00 GMT
Reported End Time: 28 April 2026 08:00 GMT
Impact: Customers are now able to use Acceptance Device services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25267932
MONITORING
1 day ago - at 04/28/2026 09:07AM
The issue affecting Acceptance Devices service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Acceptance Devices service as normal.
Reported Start Time: 27 April 2026 23:00 GMT
Reported End Time: 28 April 2026 08:00 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
INVESTIGATING
1 day ago - at 04/28/2026 08:04AM
Cybersource is aware of an issue that is currently affecting Acceptance Devices: services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.
Reported Start Time: 27 April 2026 23:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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