Outage in Cybersource
Alternative Payments Service Refund Issue
Minor
May 11, 2026 - Started 8 days ago
Official incident page
Official incident page
Incident Report
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37703
Components affected
Cybersource Alternative PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
8 days ago - at 05/12/2026 12:24AM
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37703
INVESTIGATING
8 days ago - at 05/12/2026 12:02AM
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37703
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