Outage in Cybersource
Business Center–Virtual Terminal Echeck Processing Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced an intermittent issue affecting the Business Center's Virtual Terminal echeck processing, where merchants encountered problems with the IP address field when it was not populated. The impact was isolated to the TeleCheck platform, preventing merchants from successfully processing electronic checks through the Virtual Terminal. The issue was fully resolved after approximately 10 days, and the Business Center returned to normal operation.
Cybersource is aware of an intermittent issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using Virtual Terminal to perform echecks may run into issues with the IP address field which they are not filling in.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
Components affected
Cybersource TeleCheckTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/16/2026 01:10AM
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: TBD
Reported End Time: TBD
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37781
INVESTIGATING
14 days ago - at 05/05/2026 11:43PM
Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center.
Impact: Merchants may encounter issues related to the IP address field when it is not populated. The impact has been isolated to the TeleCheck platform, and the investigation is still ongoing.
Reported Start Time: TBD
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37781
INVESTIGATING
14 days ago - at 05/05/2026 10:31PM
Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center.
Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in.
Reported Start Time: tbd
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
INVESTIGATING
14 days ago - at 05/05/2026 09:27PM
Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center.
Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
INVESTIGATING
14 days ago - at 05/05/2026 08:36PM
Cybersource is aware of an intermittent issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using Virtual Terminal to perform echecks may run into issues with the IP address field which they are not filling in.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
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