Outage in Cybersource
Payments 2.0 Alt Pay Service Disruption in CAS/TEST
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a service disruption affecting Payments 2.0 Alt Pay Services in their CAS/TEST environment for 3.7 hours on May 4-5, 2026. Users experienced payment processing errors during this period. The issue was fully resolved and normal service was restored to the test environment.
Cybersource is aware of an issue that is currently affecting Payments 2.0 Alt Pay Services in the CAS/TEST services environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing errors.
Reported Start Time: 4 May 2026 17:57 GMT
Next Update: Within 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
Components affected
Cybersource Payment ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/05/2026 08:39PM
The issue affecting payments 2.0 Alt Pay Services in the CAS/TEST service environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: The issue has been resolved, and users are now able to use 2.0 Alt Pay Services in the CAS/TEST service environment as normal.
Reported Start Time: 4 May 2026 17:57 GMT
Reported End Time: 4 May 2026 6:26 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
INVESTIGATING
14 days ago - at 05/05/2026 06:44PM
-CyberSource teams continue to investigate the issue affecting Payments 2.0 Alt Pay -Services in the CAS/TEST service environment.
-We appreciate your patience as we urgently work towards mitigation of the issue.
Impact: Users may experience payment processing errors.
Reported Start Time: 4 May 2026 17:57 GMT
Next Update: 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
INVESTIGATING
14 days ago - at 05/05/2026 04:58PM
Cybersource is aware of an issue that is currently affecting Payments 2.0 Alt Pay Services in the CAS/TEST services environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing errors.
Reported Start Time: 4 May 2026 17:57 GMT
Next Update: Within 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
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