Outage in Cybersource
AP Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a transaction processing issue affecting a client in Taiwan, where users encountered payment processing error RC 150 ("Payment Processor Error Issuer Inoperative or Some Other System Problem") for transactions involving BIN 447757. The incident lasted 2.2 hours from 02:20 GMT to 03:53 GMT on May 7, 2026, affecting the Visa Platform Connect (VPC) Gateways. The issue was fully resolved and customers were able to use the client's services normally again.
Cybersource has identified an issue affecting transaction processing for a client located in Taiwan.
No issues have been observed within the Cybersource system.
Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757.
Reported Start Time: 02:20 GMT on 07 May 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37817
Components affected
Cybersource Visa Platform Connect (VPC) GatewaysTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/07/2026 06:25AM
The issue affecting a client located in Taiwan has now been fully resolved.
No issues were identified within Cybersource that could have been attributed to this incident.
Reported Start Time: 02:20 GMT on 07 May 2026
Reported End Time: 03:53 GMT on 07 May 2026
Impact: Customers are now able to use the client’s services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37817 and INC25442267
IDENTIFIED
13 days ago - at 05/07/2026 05:03AM
AP Service Disruption
Cybersource has identified an issue affecting transaction processing for a client located in Taiwan.
No issues have been observed within the Cybersource system. We continue to work with the impacted client to mitigate the issue.
Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757.
Reported Start Time: 02:20 GMT on 07 May 2026
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37817 and INC25442267
IDENTIFIED
13 days ago - at 05/07/2026 04:13AM
Cybersource has identified an issue affecting transaction processing for a client located in Taiwan.
No issues have been observed within the Cybersource system.
Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757.
Reported Start Time: 02:20 GMT on 07 May 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37817
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