Outage in Cybersource
Chase Paymentech Settlement/Batching Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced delays in settlement funding for certain transactions processed through Chase Paymentech Solutions between April 20-23, 2026. Customers reported funding settlement issues despite settlement files being generated and transmitted successfully within standard timelines. The issue was fully resolved on April 27, 2026, after lasting approximately 67 hours.
Cybersource is aware of reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23.
Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines.
Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions.
We appreciate your patience and will share further updates as appropriate.
Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23.
Reported Start Time: 20 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC25223058
Components affected
Cybersource Chase Paymentech SolutionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/27/2026 05:21PM
The issue affecting settlement funding for certain transactions processed during the period of April 20–23 has now been fully resolved.
Impact: Customers may have experienced funding settlement issues for certain transactions processed during the period of April 20–23. This issue has been resolved.
Reported Start Time: 24 April 2026 at 21:50 GMT
Reported End Time: 24 April 2026 at 21:51 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC25223058
INVESTIGATING
5 days ago - at 04/24/2026 11:06PM
Cybersource continues to investigate the reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23.
Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines.
Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions.
We appreciate your patience and will share further updates as appropriate.
Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23.
Reported Start Time: 20 April 2026
Next Update: As status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC25223058
INVESTIGATING
5 days ago - at 04/24/2026 10:22PM
Cybersource is aware of reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23.
Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines.
Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions.
We appreciate your patience and will share further updates as appropriate.
Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23.
Reported Start Time: 20 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC25223058
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