Outage in Cybersource
Omnipay Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a service disruption affecting Omnipay transaction processing from 10:55 GMT to 11:36 GMT on April 24, 2026, lasting approximately 1.6 hours. The incident impacted multiple payment processors including Cardnet International, First Data Merchant Solutions Europe, and Lloyds-OmniPay, causing users to experience payment processing error messages. The issue was fully resolved and Cybersource conducted an internal review to prevent future occurrences.
Cybersource is aware of an issue that is currently affecting Omnipay transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 24 April 2026 10:55 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25215108
Components affected
Cybersource Cardnet International on OmniPay Direct Cybersource First Data Merchant Solutions(Europe) on OmniPay Direct Cybersource Lloyds-OmniPayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/24/2026 01:06PM
The issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:24 April 2026 10:55 GMT
Reported End Time:24 April 2026 11:36 GMT
Impact: Customers are now able to use Omnipay services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC25215108
INVESTIGATING
5 days ago - at 04/24/2026 11:40AM
Cybersource is aware of an issue that is currently affecting Omnipay transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 24 April 2026 10:55 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25215108
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