Outage in Cybersource
Multiple Service Disruption
Resolved MinorIncident Report
Cybersource is aware of an issue that affected multiple gateways' transaction processing.
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
We are investigating the cause of the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 12:01 GMT on 07/23/2025
Next Update: When status changes
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
Components affected
Cybersource Ahli United Bank in Bahrain Cybersource AIB Merchant Services (AIBMS) Cybersource American Express Direct Cybersource Decision Manager (DM) Cybersource Bank of America Merchant Services on OmniPay Direct Cybersource Barclays Merchant Services Cybersource Cardnet International on OmniPay Direct Cybersource Payment Services Cybersource Chase Paymentech Solutions Cybersource China UnionPay Cybersource Cielo Cybersource Citibank India Cybersource Comercio Latino Cybersource Credit Mutuel-CIC Cybersource Latin American Processing Cybersource eCheck/ACH Cybersource Elavon Cybersource Elavon Americas Cybersource FDC Compass Cybersource FDC Germany Cybersource FDC Nashville Global Cybersource FDI Australia Cybersource FDMS Nashville Cybersource FDMS South Cybersource First Data Merchant Solutions(Europe) on OmniPay Direct Cybersource French Gateways Cybersource Getneton Software Express Cybersource Global Payments International Acquiring on OmniPay Direct Cybersource Global Payments North America (GPN) Cybersource HBoS Cybersource HDFC Bank on RuPay Cybersource HSBC Cybersource Ingenico ePayments Cybersource JCN Gateway Cybersource Lloyds-OmniPay Cybersource LloydsTSB Cardnet Cybersource Lynk Cybersource Moneris Cybersource PayEase China Cybersource Prosa Cybersource RBS WorldPay Atlanta Cybersource Rede Cybersource Six Cybersource Software Express (Getnet) Cybersource Streamline Cybersource TeleCheck Cybersource TSYS Acquiring Solutions Cybersource UATP Cybersource Vero Cybersource Visa Platform Connect (VPC) Gateways Cybersource Worldpay VAPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/23/2025 02:31PM
The issue affecting Gateways and Decision Manager has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 12:01 GMT on 07/23/2025
Reported End Time: 12:06 GMT on 07/23/2025
Impact: Customers are now able to use Gateways and Decision Manager services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
MONITORING
9 months ago - at 07/23/2025 01:02PM
Updating components that are impacted as well.
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
MONITORING
9 months ago - at 07/23/2025 12:48PM
Cybersource is aware of an issue that affected multiple gateways' transaction processing.
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
We are investigating the cause of the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 12:01 GMT on 07/23/2025
Next Update: When status changes
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
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