Outage in Cybersource
Multiple Service Disruption
Resolved Minor
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Outage Details
Cybersource is aware of an issue that affected multiple gateways' transaction processing.
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
We are investigating the cause of the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 12:01 GMT on 07/23/2025
Next Update: When status changes
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
Components affected
Cybersource FDMS Nashville Cybersource Cielo Cybersource TSYS Acquiring Solutions Cybersource Visa Platform Connect (VPC) Gateways Cybersource FDMS South Cybersource Global Payments International Acquiring on OmniPay Direct Cybersource Comercio Latino Cybersource Chase Paymentech Solutions Cybersource First Data Merchant Solutions(Europe) on OmniPay Direct Cybersource Ingenico ePayments Cybersource Software Express (Getnet) Cybersource FDC Compass Cybersource AIB Merchant Services (AIBMS) Cybersource Moneris Cybersource HDFC Bank on RuPay Cybersource Prosa Cybersource French Gateways Cybersource American Express Direct Cybersource Credit Mutuel-CIC Cybersource Vero Cybersource JCN Gateway Cybersource FDI Australia Cybersource Lynk Cybersource PayEase China Cybersource HBoS Cybersource Latin American Processing Cybersource Streamline Cybersource Barclays Merchant Services Cybersource LloydsTSB Cardnet Cybersource Elavon Americas Cybersource TeleCheck Cybersource FDC Nashville Global Cybersource UATP Cybersource FDC Germany Cybersource RBS WorldPay Atlanta Cybersource Elavon Cybersource HSBC Cybersource Six Cybersource Global Payments North America (GPN) Cybersource Getneton Software Express Cybersource Worldpay VAP Cybersource eCheck/ACH Cybersource Rede Cybersource Citibank India Cybersource China UnionPay Cybersource Bank of America Merchant Services on OmniPay Direct Cybersource Lloyds-OmniPay Cybersource Cardnet International on OmniPay Direct Cybersource Ahli United Bank in Bahrain Cybersource Payment Services Cybersource Decision Manager (DM)Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/23/2025 02:31PM
The issue affecting Gateways and Decision Manager has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 12:01 GMT on 07/23/2025
Reported End Time: 12:06 GMT on 07/23/2025
Impact: Customers are now able to use Gateways and Decision Manager services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
MONITORING
3 days ago - at 07/23/2025 01:02PM
Updating components that are impacted as well.
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
MONITORING
3 days ago - at 07/23/2025 12:48PM
Cybersource is aware of an issue that affected multiple gateways' transaction processing.
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
We are investigating the cause of the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 12:01 GMT on 07/23/2025
Next Update: When status changes
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
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