Business Center Spanish Installed Chrome Browser Service Disruption

The issue affecting Spanish-language installed Chrome users in the Business Center and Invoicing products has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 10 July 2025 at 10:44 GMT
Reported End Time: 29 July 2025 at 19:29 GMT

Impact: Customers who installed Spanish local Chrome Web Browser may now continue use as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21417760

We continue to investigate the cause and are working urgently to resolve the issue.

Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.

Reported Start Time: 22 July 2025

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21395928

As a possible solution, please try uninstalling Chrome completely and then reinstalling it in English. After that, attempt to download your receipts from the Business Center again.

We are investigating the cause and working urgently to resolve the issue.

Impact: Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.

Reported Start Time: 22 July 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21395928

Cybersource is aware of an issue for Spanish-language installed Chrome users in the Business Center and Invoicing products.

We are investigating the cause and working urgently to resolve the issue.

Impact: Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.

Reported Start Time: 22 July 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21395928