Outage in Cybersource
Business Center Spanish Installed Chrome Browser Service Disruption
Minor
July 22, 2025 - Started 4 days ago
Official incident page
Official incident page
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Outage Details
Cybersource is aware of an issue for Spanish-language installed Chrome users in the Business Center and Invoicing products.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
Latest Updates ( sorted recent to last )
INVESTIGATING
3 days ago - at 07/22/2025 09:05PM
We continue to investigate the cause and are working urgently to resolve the issue.
Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
INVESTIGATING
4 days ago - at 07/22/2025 08:02PM
As a possible solution, please try uninstalling Chrome completely and then reinstalling it in English. After that, attempt to download your receipts from the Business Center again.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
INVESTIGATING
4 days ago - at 07/22/2025 07:46PM
Cybersource is aware of an issue for Spanish-language installed Chrome users in the Business Center and Invoicing products.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
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