Outage in Deputy

Issue with overtime rates not exporting to Xero for Xero Syntax users

Resolved Minor
June 07, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently investigating an ongoing issue related to exporting Xero Syntax rates where the pay rate gets replaced by the base rate of the team member within Deputy. The manual workaround is to assign team members to the correct pay rate after export.
Components affected
Deputy Xero Ltd - API Payroll API Deputy - AU
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 06/07/2022 08:13AM

We’ve identified the cause of the issue and testing solutions to reported Xero Syntax issue

INVESTIGATING almost 2 years ago - at 06/07/2022 07:28AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 06/07/2022 07:20AM

We're currently investigating an ongoing issue related to exporting Xero Syntax rates where the pay rate gets replaced by the base rate of the team member within Deputy. The manual workaround is to assign team members to the correct pay rate after export.

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