Degraded Performance in Latin America

This incident has been resolved.

Dear Customers,

This is to let you know that the Claro networks in most of the countries are available again, however, Brazil and Peru are still effected.

Further updates will follow.

Thanks a lot
Emnify Support Team

Dear Customers,

Our monitoring has identified signalling issues with Claro Group, affecting various countries in Latin America like Mexico, Colombia, Brazil, Ecuador, Guatemala, El Salvador, and few more countries, starting from 09:07 UTC.

Our emnify SIMs actively searched for and connected to alternative networks such as Movistar or TIGO.

As of 10:22 UTC, Claro services have been restored, though stability is still being established.

We've promptly informed our partner and will provide you with further updates shortly.

Thanks a lot
Emnify Support Team

Dear Customers,

This is to inform you that we are experiencing degraded performance in Latin America.

We are investigating and reached out to our roaming partner for further investigations as well.

Further updates will follow shortly.

Thanks a lot
Emnify Support Team