Outage in Highspot

AMERICAS1 Engagement & Analytics Data Staleness

Resolved Minor
May 04, 2024 - Started 16 days ago - Lasted about 22 hours
Official incident page

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Outage Details

Customers in AMERICAS1 will experience delayed updates to Engagement & Analytics data. Our engineering team has identified the root cause and is monitoring the recovery of the affected infrastructure.
Components affected
Highspot Engagement Highspot Analytics
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/05/2024 02:27AM

This incident has been resolved.

MONITORING 15 days ago - at 05/04/2024 10:35PM

We continue to see data-recovery progress in a positive direction in the Engagement & Analytics tabs. We will continue to monitor this issue & provide another update at 9PM PT.

MONITORING 15 days ago - at 05/04/2024 07:50PM

Our Engineering Team has deployed a fix for the data delay in the Engagement & Analytics tabs & we are seeing positive signs of recovery. We are continuing to monitor this issue and will provide another update at 4PM PT.

MONITORING 15 days ago - at 05/04/2024 04:03PM

Our infrastructure continues to show positive signs of recovery, but we cannot provide a specific ETA when Engagement & Analytics data will no longer be stale. Updates to follow.

MONITORING 16 days ago - at 05/04/2024 11:16AM

Our engineering team continues to monitor the recovery of the affected infrastructure. We remain unable to provide a specific ETA for when this issue will be resolved.

MONITORING 16 days ago - at 05/04/2024 06:46AM

We continue to monitor the recovery of the affected infrastructure, and do not yet have an ETA for when Engagement & Analytics data will be fully updated.

MONITORING 16 days ago - at 05/04/2024 04:34AM

Customers in AMERICAS1 will experience delayed updates to Engagement & Analytics data. Our engineering team has identified the root cause and is monitoring the recovery of the affected infrastructure.

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