Outage in Lightfoot

Delayed latest location in live tracking

Resolved Minor
October 13, 2023 - Started 7 months ago - Lasted about 2 months
Official incident page

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Outage Details

We are investigating an intermittent issue where a number of vehicles’ latest locations are delayed in the Fleet Portal. This does not affect the operation of Lightfoot devices in-cab or historical reporting. We apologise for any inconvenience caused whilst we investigate this issue.
Components affected
Lightfoot Fleet Management Portal (my.lightfoot.co.uk) Lightfoot Fleet Management API (data.lightfoot.co.uk) Lightfoot Driver Mobile App
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 12/01/2023 02:08PM

After a period of monitoring, we are now confident that this issue has been resolved.

IDENTIFIED 7 months ago - at 10/26/2023 02:43PM

We've noticed an increase in latest location delays from Lightfoot devices today. Our team is actively addressing this issue to restore stability. We apologise for any inconvenience caused and thank you for your continued patience while we address these delays.

IDENTIFIED 7 months ago - at 10/20/2023 10:17AM

Vehicle latest location delays on tracking have stabilised, but our investigation is ongoing.
Historical reporting and the operation of Lightfoot devices In-cab remain unaffected.
We apologise for any inconvenience caused and thank you for your patience as we work towards a complete resolution.

INVESTIGATING 7 months ago - at 10/13/2023 03:21PM

We are investigating an intermittent issue where a number of vehicles’ latest locations are delayed in the Fleet Portal.
This does not affect the operation of Lightfoot devices in-cab or historical reporting.
We apologise for any inconvenience caused whilst we investigate this issue.

Latest Lightfoot outages

Delayed latest location in live tracking - about 1 month ago
Delayed latest location in live tracking - 10 months ago
Delays displaying data in the Lightfoot system - 11 months ago
Drop in traffic from Lightfoot devices in-cab - 12 months ago
Fleet Management Portal Degraded Performance - about 1 year ago

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